Employee Relations Specialist jobs in Worcester, MA

Are you curious about solving complex business challenges for a leading convenience retailer?  Do you have a passion for cross functional collaboration?  Then you may be the perfect addition to our team! 

EG America is one of the fastest-growing convenience store retailers in the United States, committed to becoming America’s #1 ‘one-stop’ destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500 locations across the United States employing over 18,000 team members.  You can find us operating under the following store banners: Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center.

What We Offer:

• Competitive Wages
• Work today, get paid tomorrow through our earned wage access program*
• Paid Time Off
• Medical/Health/Dental Coverage
• 401K with Company Match
• Team Member Discounts
• Tuition Reimbursement
• Employee Assistance Program
• Health Savings Account
• Company Spirit Days
• Employee recognition and awards
• And much more!

Position Summary: 

Reporting to the Employee Relations Supervisor, the Human Resources Generalist is responsible for providing HR service delivery to assigned store operations groups.  This is a multi-disciplinary HR role which will focus on delivering services in the area of employee relations, training, compensation, and will perform other project work as needed. 

Responsibilities: 

• Work closely with management personnel to understand business priorities.  Perform tactical delivery of HR services and programs.  Work with HR Centers of Excellence (COEs) to develop and deliver initiatives to meet unique business needs and support the delivery of company-wide HR services, programs, and initiatives.
• Working with line management, provide advice (coaching & counseling) on performance management to include employee relations cases. As necessary conduct formal investigations in response to complaints ensuring that management actions are in compliance with appropriate Company policy, state, federal and local laws. Record keeping of case files and coaching provided in the HR case management system.
• Provide guidance to line management on HR policies and procedures interpretation. Respond to questions from team members and management while adhering to the HR Service level agreements with Retail Field Management. 
• As part of a cross-function HR project team, participate in the development of new HR programs, policies and resources to include HR cross-functional project teams.
• Responsible for monitoring compliance with appropriate state, federal and local laws and mitigating risk related to employment practices in order to avoid fines and penalties.
• Deliver training on new HR processes, technology systems, and management practices and programs.  Contribute to the development of new training programs and support new program roll-out initiatives.
• Other assigned duties as designated by management

Working Relationships: Regularly interfaces with District Managers, Stores Managers, team members and broader HR team.

Minimum Education: Associates Degree with 2 or more years of HR Employee Relations work experience 

Preferred Education: Bachelor’s degree in HR, business, or other related discipline 

Minimum Experience: 2 years of experience in Human Resources with a focus on employee relations and/or compliance 

Preferred Experience: 5 years of HR experience supporting a retail business with HR employee relations 

Soft Skills: 

• Effective verbal and written communication skills including presentation skills 
• Working knowledge of federal, state and local employment law 
• Demonstrated knowledge and practical experience in multiple HR disciplines 
• Solid technical skills and experience in MS Office and web-based HR software such as HRIS, ATS, etc. 

Travel: As needed, occasional travel to store locations – less than 25% 

Hours & Conditions: 8:00 AM – 5:30 PM M-F with flexibility to support other shifts as needed

At EG America, it’s important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced corporate environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement.