Discount Brokerage Operations Manager oversees the daily operations of a discount brokerage. Ensures that brokerage operations adhere to the organization's financial and business strategies. Being a Discount Brokerage Operations Manager monitors the purchase and sale of securities for clients at discounted commissions. Ensures accuracy of transactions, oversees account maintenance, and acts as a liaison with the organization's full-service broker as needed. Additionally, Discount Brokerage Operations Manager ensures compliance with all relevant government regulations. Keeps abreast of market conditions. Requires NASD Series 7 license. Requires a bachelor's degree in a related area. Typically reports to a director. The Discount Brokerage Operations Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Discount Brokerage Operations Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
Discount Divas
Position: Director of Operations
Reports to: VP Of Operations
The Discount Divas Director of Operations is responsible for all aspects of the safe and efficient operation of our warehouse operations including outbound shipping, intake management , inventory management, warehouse operations, customer service and overall effective staffing. The Director of Operations must be a mission-driven leader able to work with a diverse group of people in a fast-paced and collaborative environment. Open communication, creative resourcefulness, autonomous decision-making, and a keen eye for detail while holding the big picture in mind are key to the success of this role.
Responsibilities
Inbound and Outbound Intake and Fulfillment
● Ensure outbound shipping (Fulfillment) of customer orders meets KPIs and Customer Expected SLA's. Manage the Inbound Operations Team ( Intake, Item Pick Locations and Optimization),
Operations.
● Proactively develop capacity plan and staffing based on business cadence and demand.
● Quickly develop a deep understanding of the warehouse management system to determine opportunities to optimize and implement as appropriate.
Inventory Management
● Implement and maintain an inventory management process appropriate to the needs of Discount Divas growth Plans
● Proactively develop capacity plan and staffing needs based on inbound product flow and site publishing needs. Work closely with the buying team to prioritize unpacking, counting, copy and system uploads for every unit.
Customer Service
Lead the Customer Serve team to ensure that all KPI's are met, and Customer Service levels are maintained .
Watch Returns , and manage returns an return reasons to optimize future returns.
People Leadership
● Leader of Leaders - Daily operational planning and execution accountability. Must be able to set clear Objectivesd and priorities ever day based on the demands of the business ,and the changing priorities.
● Oversight of 4 Direct Reports and a large staff of indirect report for all functions in the warehouse, customer service, and marketing operations.
● Oversee warehouse maintenance and repair in partnership with the management team.
● Oversee warehouse operations supply and vendor relationships - Best Cost/ Best Performance
Budgeting
● Work with the GMM to create and manage the budget, which includes payroll, supply costs, and capital investments as needed.
Requirements
The candidate has:
Job Type: Full-time
Pay: $75,000.00 - $100,000.00 per year
Benefits:
Schedule:
Education:
Experience:
License/Certification:
Ability to Commute:
Ability to Relocate:
Work Location: In person