1. Enablement mindset. The ability to focus on empowering and ensuring that employees have the motivation and knowledge to fully exploit IT-supplied technology.
2. Change Advocacy/Management. The ability to effectively guide and sustain change in a dynamic and complex operating environment.
3. Leadership. The ability to build teams, balance team and individual responsibilities, and achieve goals through others not directly under the leader’s supervision.
4. Interpersonal skills. Ability to work across business lines at senior levels to influence and effect change to achieve common goals.
5. Communication. Excellent oral and written communication skills, including the ability to explain digital concepts to business leaders and business concepts to technologists, and to sell ideas and processes internally at all levels, including the board and investors.
6. Analytical and problem-solving abilities. Combines and organizes information into meaningful patterns; identifies underlying relationships, causes and effects; and combines pieces of information to form conclusions or general rules.
7. Digital dexterity. The ability to learn and utilize digital workplace technologies to catalyze new ways of work.
8. Vision. The ability to see and explain how the company can exploit technology to improve employee experience and engagement.
9. Pragmatic and detail-oriented. Consistently takes a thorough, accurate, organized and productive approach.
10. Influence. Ability to gain agreement and support for ideas and initiatives.
11. Business-results orientation. Seeks to understand business needs and works to anticipate identify and meet employee needs.