Customer Service Training Manager jobs in Maryland

Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Service Team Leader, Bethesda Restaurant Team
  • DIG Chefs-In-Training
  • Bethesda, MD FULL_TIME
  • CHEF IN TRAINING 

    COME JOIN OUR NEW RESTAURANT TEAM!

    $17 - $19 / hour depending on experience $2-3/hour in Tips!

    Interested in a 4-day workweek schedule while still getting full-time hours? 

    This schedule is offered as an OPTIONAL BENEFIT for those interested & will include four swing shifts that will begin between 10 am - Noon each day and last for 9 hours and 45 minutes with a lunch break

    ABOUT THE ROLE: As a Chef-In-Training, you will have the opportunity to work in a team focused kitchen environment and learn everything from interacting with guests to create a positive experience to following recipes for each kitchen station. We are searching for Chefs-In-Training who demonstrate a roll-up-your-sleeves mentality and a team spirit to ensure the restaurant operations run beautifully. 

    WHO WE ARE:

    Our scratch-based kitchens are built around people with a true passion for real good food and for running great restaurant operations. We teach individuals who are excited to share their enthusiasm for food and transform them into skilled chefs and restaurant professionals. You will advance and gain the ability to understand different positions in the restaurant, work with food, develop leadership skills, and stay sharp in our fast-pace culinary environment.

    If you are seeking a community where education, purpose, and taste matter, we encourage you to join our fa(r)m.

    WORK PERKS:

    • Competitive Pay: $17-19/hour depending on experience
    • Opportunities for GROWTH in a TEAM environment
    • Paid Time Off
    • Thanksgiving, Christmas and other Holidays Off
    • Flexible Scheduling: Part Time and Full Time Hours
    • Optional 4 Day Work Week Schedule with Full Time Hours
    • Complimentary DIG lunch everyday
    • Commuter Benefits

    YOU WILL: 

    • Follow DIG recipes for prepping, mixing, and cooking vegetables, proteins, & grains.
    • Gain exposure to different kitchen stations: Garde Manger, Grill, Roast, Market line, Concierge and Delivery/Packout.
    • Speak to current menu offerings, seasonality, and ingredients with guests.
    • Work to support the team during peak and off peak service, by pitching in wherever and whenever necessary.
    • Multi-task and move in the kitchen for extended periods of time. These physical requirements may be accomplished with or without reasonable accommodations.
    • Help to maintain the “A” lettergrade by following Department of Health and DIG food safety standards. 

    YOU HAVE: 

    • A desire to learn culinary practices and skills. 
    • A desire to create exceptional employee & guest experiences.
    • The ability to demonstrate and execute a strong work ethic.
    • A team-work focus.
    • Excellent communication skills.
    • An eye for detail and solving challenges.
    • The ability to perform physical requirements of the position (such as frequently lifting up to 25 pounds and occasionally lifting up to 50 pounds) These physical requirements may be accomplished with or without reasonable accommodations.

    Additional Role Note: 

    The duties of this position may change from time to time. DIG  reserves the right to add or delete duties and responsibilities at the discretion of Dig or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

     DIG  is proud to be an Equal Opportunity Employer.  We do not discriminate on the basis of race, age, ancestry, creed, color, religion, gender, sexual orientation, pregnancy, childbirth, breastfeeding or related condition, unemployment status, gender identity or expression, transgender status or gender dysphoria, marital status, domestic violence, sexual violence or stalking victim status, national origin, citizenship, disability, covered veteran and/or military status, genetic information or predisposing genetic characteristic, familial status as that term is described under the New York State Human Rights Law, caregiver or partnership status as those terms are defined under the New York City Human Rights Law (if you are employed in New York City) or other protected status or any other characteristic as protected under applicable federal, state and local law (“Protected Status)

  • 23 Days Ago

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Safety and Training Manager
  • MBG REFUSE SERVICE INC.
  • Harmans, MD FULL_TIME
  • Transportation Safety Manager This position provides overall support and guidance to the regional, area, and local transportation operations organizations. The manager coordinates transportation opera...
  • 16 Days Ago

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Customer Service Training Course
  • LPR International
  • Lanham, MD OTHER
  • LPR International is currently accepting applications for individuals interested in a Customer Service Training Course. CS Training Course: Customer Services’ Role in “Customer Experience” How to Impr...
  • 2 Months Ago

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Service Technician, Compressor Technique - Frederick, MD
  • Atlas Copco Compressors LLC -North America Customer Center
  • Frederick, MD FULL_TIME
  • Service Technician, Compressor Technique - Frederick, MD Functional area: Service Country: United States City: Frederick Company name: Atlas Copco Compressors LLC Date of posting: Apr 30, 2024 Our sol...
  • 15 Days Ago

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Customer service representative
  • Hobart Service
  • Essex, MD FULL_TIME
  • Job Description This is a position under the direction of the District Manager. The selected candidate will be highly organized and be able to learn and perform a variety of duties with a focus on cle...
  • 7 Days Ago

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Studio Manager
  • F45 Training
  • Potomac, MD FULL_TIME
  • MaD Fitness Group, one of the nations largest, and most prolific franchisees of F45 Training is looking for our current and future leaders. With (32) open studios nationwide, (4) under construction/in...
  • 2 Months Ago

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Production Team Partner - Stockroom Processor - UniFirst
  • UniFirst
  • Kernersville, NC
  • Production Team Partner - Stockroom Processor Our Production Team is Kind of a Big Deal! UniFirst is seeking a reliable ...
  • 6/3/2024 12:00:00 AM

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Production Team Partner - Linen Bagger & Folder - UniFirst
  • UniFirst
  • Indianapolis, IN
  • Our Production Team is Kind of a Big Deal! UniFirst is seeking a reliable and hardworking Production Team Partner to joi...
  • 6/3/2024 12:00:00 AM

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Production Team Partner - Mat Roller & Order Builder - UniFirst
  • UniFirst
  • Indianapolis, IN
  • Our Production Team is Kind of a Big Deal! UniFirst is seeking a reliable and hardworking Production Team Partner to joi...
  • 6/3/2024 12:00:00 AM

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Production Team Partner - Truck Unloader & Sorter - UniFirst
  • UniFirst
  • Franklin, OH
  • Our Production Team is Kind of a Big Deal! UniFirst is seeking a reliable and hardworking Production Team Partner to joi...
  • 6/3/2024 12:00:00 AM

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Research Administration Services Training Manager - Sponsored Research Management Services
  • Emory University
  • Atlanta, GA
  • Discover Your Career at Emory University: Emory University is a leading research university that fosters excellence and ...
  • 6/1/2024 12:00:00 AM

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Account Executive San Diego, Home Office Sales, Customer Services & Training Management
  • T?V S?D Canada Inc.
  • San Diego, CA
  • At TV SD we are passionate about technology. Innovations impact our daily lives in countless ways, and we are dedicated ...
  • 5/30/2024 12:00:00 AM

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Service Training Instructor
  • EPITEC
  • Northwest, MO
  • General Description: The primary responsibility of the Training Instructor is to deliver automotive technical training c...
  • 5/29/2024 12:00:00 AM

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Transportation Manager - Peapod - 0043
  • Stop & Shop
  • Revere, MA
  • Address: USA-MA-Revere-540 Squire Road Store Code: SS - Peapod (5025361) At Stop & Shop, we are dedicated to creating an...
  • 5/29/2024 12:00:00 AM

Maryland (US: /ˈmɛrələnd/ (listen) MERR-əl-ənd) is a state in the Mid-Atlantic region of the United States, bordering Virginia, West Virginia, and the District of Columbia to its south and west; Pennsylvania to its north; and Delaware to its east. The state's largest city is Baltimore, and its capital is Annapolis. Among its occasional nicknames are Old Line State, the Free State, and the Chesapeake Bay State. It is named after the English queen Henrietta Maria, known in England as Queen Mary. Sixteen of Maryland's twenty-three counties border the tidal waters of the Chesapeake Bay estuary and...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Training Manager jobs
$89,208 to $135,079

Customer Service Training Manager in Monroe, LA
As customer service consultants, we assist in transformation.
January 23, 2020
Customer Service Training Manager in Troy, NY
As an example, the warehouse team member who improperly packs a box will create a problem for the customer when the package arrives and the contents are damaged or a part is missing.
January 26, 2020
Customer Service Training Manager in Peoria, IL
Yet the people who aren’t trained are often the people who could have the greatest impact on the customer.
December 08, 2019