Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
CHEF IN TRAINING
COME JOIN OUR NEW RESTAURANT TEAM!
$17 - $19 / hour depending on experience $2-3/hour in Tips!
Interested in a 4-day workweek schedule while still getting full-time hours?
This schedule is offered as an OPTIONAL BENEFIT for those interested & will include four swing shifts that will begin between 10 am - Noon each day and last for 9 hours and 45 minutes with a lunch break
ABOUT THE ROLE: As a Chef-In-Training, you will have the opportunity to work in a team focused kitchen environment and learn everything from interacting with guests to create a positive experience to following recipes for each kitchen station. We are searching for Chefs-In-Training who demonstrate a roll-up-your-sleeves mentality and a team spirit to ensure the restaurant operations run beautifully.
WHO WE ARE:
Our scratch-based kitchens are built around people with a true passion for real good food and for running great restaurant operations. We teach individuals who are excited to share their enthusiasm for food and transform them into skilled chefs and restaurant professionals. You will advance and gain the ability to understand different positions in the restaurant, work with food, develop leadership skills, and stay sharp in our fast-pace culinary environment.
If you are seeking a community where education, purpose, and taste matter, we encourage you to join our fa(r)m.
WORK PERKS:
YOU WILL:
YOU HAVE:
Additional Role Note:
The duties of this position may change from time to time. DIG reserves the right to add or delete duties and responsibilities at the discretion of Dig or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.
DIG is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, age, ancestry, creed, color, religion, gender, sexual orientation, pregnancy, childbirth, breastfeeding or related condition, unemployment status, gender identity or expression, transgender status or gender dysphoria, marital status, domestic violence, sexual violence or stalking victim status, national origin, citizenship, disability, covered veteran and/or military status, genetic information or predisposing genetic characteristic, familial status as that term is described under the New York State Human Rights Law, caregiver or partnership status as those terms are defined under the New York City Human Rights Law (if you are employed in New York City) or other protected status or any other characteristic as protected under applicable federal, state and local law (“Protected Status)