Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
As a Customer Service Floater, you will support copy/print production, scan documents, sort and handle mail, help with receptionist back-up duties like answer the phone, conference room set-up and file services. Will cover accounts in a 30-miles radio from San Diego (the position’s location changes weekly and bi-weekly).
Qualifications:
Job Type: Full-time (1 shift).
Pay range: $18 - $22/ hr.
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Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: No more than 40 per week
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Work Location: In person