Customer Service Manager jobs in Pennsylvania
Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Service Manager jobs
Field Customer Service Representative
- Hobart Service
-
Harrisburg, PA
FULL_TIME
-
About the JobCompany Description:Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk.Job Description:This is a position under the direction of the District Manager. The selected candidate will be highly organized and be able to learn and perform a variety of duties with a focus on clerical functions, including answering phones, dispatching, Accounts Receivables, Accounts Payables functions and maintain various files as needed. The incumbent will be able to prepare and/or maintain Excel and Word documents for correspondence, forms, orders, etc. The individual must be able to display professionalism and use tact on the telephone when talking to customers and other employees. Individual must be cross trained in all office administration functions. The candidate will perform various other clerical functions as necessary.QualificationsTo be considered for this exceptional career opportunity you must have at least the following:
- Accredited High School diploma or GED
- 1-3 years of experience in in office administration functions.
- Ability to learn new technology
- Excellent phone and communication skills.
- Must be an organized, detail oriented individual, able to multi-task in a fast paced environment.
- Computer Skills: Microsoft Office products Excel, Word, Outlook
- Excellent verbal, written and interpersonal communication skills
Preferred Qualifications:- Associates Degree
- 3-5 years of experience in office administration functions
- 1-3 years of office management and/or leadership experience
Additional information:Why work for us?- Competitive pay
- Great insurance options with low premiums
- Paid vacation and holidays
- 401K with company match
- Extensive on-the-job, online, and classroom training
- Safety-conscious work environment
Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
ITW and Hobart Service are committed to providing a healthy and safe environment for all employees. To demonstrate this commitment, Hobart Service is tobacco-free (including e-cigarettes) on campuses and within company vehicles and maintains a drug-free workplace.
If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact Human Resources at service.hr@hobartservice.com to request assistance. No other requests will be acknowledged.ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws. - 2 Days Ago
Customer service representative
- Hobart Service
-
Harrisburg, PA
FULL_TIME
- Company Description Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. Job Description T...
- 16 Days Ago
Customer service rep
- Eurpac Service
-
Dunmore, PA
FULL_TIME
- Muscle Foods USA, a Division of EURPAC SERVICE, INC., a nationwide wholesale distributor of sports nutrition and health products is currently looking for an Customer Service Representative to join our...
- 24 Days Ago
Customer Service Office Manager
- Platinum Fitness Harrisburg
-
Carlisle, PA
FULL_TIME
- Basic Job DutiesAdministration-Coordination of company schedules-Contract/data entry-Billings and payment collectionsCustomer Service-Fielding customer service calls and emails-Basic problem solving a...
- 3 Days Ago
Assistant Manager- Customer Service
- HOME CLIMATES LIMITED
-
Elizabethtown, PA
FULL_TIME
- We are ACTIVELY HIRING,TODAYWe Want YOU!Home Climates has an opportunity for a multi-talented Admin / Customer service professional who is a team player that will thrive in a fast-paced and supportive...
- 3 Days Ago
Manager, Customer Service
- ITT, Inc.
-
Lancaster, PA
OTHER
- Position Summary ITT, headquartered in Stamford, CT, operates competitively in 35 countries with demanding sales in 125 countries around the globe. ITT partners with engaged customers to deliver endur...
- 3 Days Ago
Customer Service Manager jobs at Popular Companies
Customer Service Manager
- Goodyear2 Store (Litchfield Rd. & Van Buren)
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Goodyear, AZ
- 390 N. Litchfield Rd. Goodyear Arizona, 85338, +1 (602) 2163919 Position Description: Responsible for the oversight, lea...
- 6/5/2024 12:00:00 AM
Customer Service Manager
- Palisades Store (Ftn Hills & Palisades)
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Fountain Hills, AZ
- 13757 N Fountain Hills Blvd Fountain Hills Arizona, 85268, +1 (480) 8165002 Position Description: Responsible for the ov...
- 6/4/2024 12:00:00 AM
Customer Service Manager
- Thomas2 Store (32nd St & Thomas)
-
Phoenix, AZ
- 3130 E Thomas Rd Phoenix Arizona, 85016, +1 (602) 2163906 Starting Pay: $17/ Hour Position Description: Responsible for ...
- 6/3/2024 12:00:00 AM
Customer Service Manager
- Lake Havasu Store (Lake Havasu, Arizona)
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Lake Havasu City, AZ
- 1990 McCulloch Blvd Lake Havasu Arizona, 86403, Position Description: Responsible for the oversight, leadership and achi...
- 5/31/2024 12:00:00 AM
Customer Service Manager
- Dunlap2 Store (I-17 & Dunlap)
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Phoenix, AZ
- 9201 N. 29th Ave Phoenix Arizona, 85051, +1 (602) 2163927 Position Description: Responsible for the oversight, leadershi...
- 5/29/2024 12:00:00 AM
Customer Service Manager
- Raintree Store (Raintree & Hayden)
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Scottsdale, AZ
- 8053 E. Raintree Dr. Scottsdale Arizona, 85260, +1 (480) 3987647 Position Description: Responsible for the oversight, le...
- 5/20/2024 12:00:00 AM
Customer Service Manager
- Dobson Store (Dobson & Guadalupe)
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Mesa, AZ
- 2039 W Guadalupe Rd Mesa Arizona, 85202, +1 (480) 5304717 Starting pay: $17/ Hour Position Description: Responsible for ...
- 5/14/2024 12:00:00 AM
Customer Service Manager
- MV Transportation
-
Las Vegas, NV
- Overview: If you reside in California, please see our California Applicant Privacy Policy for more information about our...
- 4/11/2024 12:00:00 AM
About Pennsylvania
Pennsylvania (/ˌpɛnsɪlˈveɪniə/ (listen) PEN-sil-VAY-nee-ə), officially the Commonwealth of Pennsylvania, is a state located in the northeastern and Mid-Atlantic regions of the United States. The Appalachian Mountains run through its middle. The Commonwealth is bordered by Delaware to the southeast, Maryland to the south, West Virginia to the southwest, Ohio to the west, Lake Erie and the Canadian province of Ontario to the northwest, New York to the north, and New Jersey to the east.
Pennsylvania is the 33rd-largest state by area, and the 6th-most populous state according to the most recent of...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Manager jobs
$94,077 to $126,013
Most Popular Cities in Pennsylvania for Customer Service Manager Jobs
What does a Customer Service Manager do?
Customer Service Manager in York, PA
In large organizations, however, top executives typically focus more on formulating policies and strategic planning, while general and operations managers direct day-to-day operations.
February 20, 2020
Customer Service Manager in Allentown, PA
To get started as a customer service representative you will need at least a high school diploma or equivalent.
December 22, 2019
Customer Service Manager in Vineland, NJ
The Customer Service Manager is responsible for providing a productive and motivating working environment, and addressing any issues/disputes from customers or clients.
December 28, 2019