Customer Service Director jobs in Louisiana
Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Recently Added Customer Service Director jobs
Customer Service Representative
- Fast Tax Service Inc
-
Jefferson, LA
FULL_TIME
-
Customer Service Representative (CSR)Are you looking for a fun, dynamic work environment? Do you need a job with flexible hours? Are you looking for some extra cash? If you answered YES to any of these questions, Fast Tax has a great opportunity for you! We are excited to announce that we are now seeking career-minded candidates for Customer Service Representative positions.Customer Service Representative base duties and responsibilities include:
- Answering incoming calls
- Identifying customer questions, concerns, and overall needs
- Providing accurate answers and solutions to customer queries
- Addressing customer complaints in a compassionate and patient manner
- Redirecting customers to appropriate team member(s) and/or office(s) as needed
- Developing professional relationships with ongoing customers through excellent customer service
Other Responsibilities as needed:- Making client appointments
- Taking messages
- Other responsibilities as assigned
Required Skills & Experience:- High School Diploma or equivalent
- Basic typing skills (minimum 35 wpm)
- Basic computer operating skills
- Fantastic phone skills i.e. well spoken, excellent active listening skills
- Excellent interpersonal communication skills, both verbal and written
- Ability to effectively interact with all kinds of people (both externally with customers, and internally with company team members)
- Experience working in a fast-pace environment
- Team-oriented
- Motivated, energetic, driven work ethic
- Time management skills
- Ability to multitask
- Outgoing, friendly, compassionate personality
Preferred Skills & Experience:- Sales and/or marketing experience
- Previous customer service experience a plus
Pay is based on hourly rate - 1 Month Ago
Customer Service Representative / Office Assistant
- Precision Door Service of Baton Rouge-Florida Panhandle
-
New Orleans, LA
FULL_TIME
- Precision Door has been franchising since 1999 and is now America’s leading Garage Door Repair company. You’ll work with smart and reliable supervisors and co-workers. At Precision, our franchise owne...
- 20 Days Ago
Medical Director
- Louisiana Health Service & Indemnity Company
-
Remote, LA
FULL_TIME
- We take great strides to ensure our employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities. We invite you to appl...
- 6 Days Ago
Director of Retail Operations
- Five Star Food Service, Inc.
-
Houma, LA
FULL_TIME
- The Director of Retail Operations has financial and operational responsibility for each team within their assigned division with a goal of continuous improvement. They must ensure the delivery of the ...
- 11 Days Ago
Customer Service
- AHA Huts
-
LA PLACE, LA
FULL_TIME
- Working at Pizza Hut® is about making hungry people happy. It’s about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling fa...
- Just Posted
Customer Service
- AHA Huts
-
THIBODAUX, LA
FULL_TIME
- Working at Pizza Hut® is about making hungry people happy. It’s about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling fa...
- Just Posted
Customer Service Director jobs at Popular Companies
Director of Client Services
- Think Traffic
-
Philadelphia, PA
- You thrive on watching teams succeed—and work hard internally, every day, to make sure that they do. Working directly wi...
- 6/2/2024 12:00:00 AM
Client Services Director
- Launch Consulting Group
-
Chicago, IL
- Be a part of our success story. Launch offers talented and motivated people the opportunity to do the best work of their...
- 6/2/2024 12:00:00 AM
Customer Service Director BF84-1746
- Grnwilmington
-
New York, NY
- ** Customer Service DirectorLong Island, NY** **Required Experience:** 5+ years HR experience in Food Industry or Consum...
- 6/1/2024 12:00:00 AM
Insurance Call Center Customer Service Director
- Mass Markets
-
Wichita, KS
- POSITION OVERVIEW MCI is seeking an experienced Insurance Call Center Customer Service Director experienced in Property ...
- 6/1/2024 12:00:00 AM
Director of Client Services
- Apar Technologies
-
- Client Services (Senior Director) Notes: NY, NJ, PA, MA – They need candidates from any of these areas. Role can be remo...
- 5/31/2024 12:00:00 AM
Insurance Call Center Customer Service Director
- MCI Careers
-
Dallas, TX
- LOCATION: Dallas, TX JOB TYPE: Full-Time PAY TYPES: Salary + Bonus SALARY: Commensurate BENEFITS & PERKS: MANAGEMENT: Pa...
- 5/30/2024 12:00:00 AM
Director of Client Services
- Forum Group Connecticut, LLC
-
Darien, CT
- Client Services Director needed for Startup FinTech Investment Platform in Norwalk, CT. Our client provides a one of a k...
- 5/29/2024 12:00:00 AM
Client Services - Director
- Sedgwick
-
Tampa, FL
- Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A c...
- 5/29/2024 12:00:00 AM
About Louisiana
Louisiana is bordered to the west by Texas; to the north by Arkansas; to the east by Mississippi; and to the south by the Gulf of Mexico.
The state may properly be divided into two parts, the uplands of the north, and the alluvial along the coast.
The alluvial region includes low swamp lands, coastal marshlands and beaches, and barrier islands that cover about 20,000 square miles (52,000 km2). This area lies principally along the Gulf of Mexico and the Mississippi River, which traverses the state from north to south for a distance of about 600 mi (970 km)) and empties into the Gulf of Mexico; ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Director jobs
$163,662 to $228,227
Most Popular Cities in Louisiana for Customer Service Director Jobs
What does a Customer Service Director do?
Customer Service Director in Saint Louis, MO
Over the years Comcast has provided some of the greatest customer service blunders the Internet has ever seen.
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Customer Service Director in Battle Creek, MI
After completing this project, Steve joined South East Water as Customer Service Director.
February 11, 2020
Customer Service Director in La Crosse, WI
All of our subscriptions have refund policies; this gives our customers a chance try out our subscriptions for a period of time at no risk and receive a refund.
November 30, 2019