Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
As a Customer Service Floater, you will support copy/print production, scan documents, sort and handle mail, help with receptionist back-up duties like answer the phone, conference room set-up and file services. Will cover accounts in a 30-miles radio from San Diego (the position’s location changes weekly and bi-weekly).
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Job Type: Full-time (1 shift).
Pay range: $18 - $22/ hr.
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Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: No more than 40 per week
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Work Location: In person