Customer Segment Manager jobs in Pennsylvania
Customer Segment Manager is responsible for all customer segment group research including extracting customer data and analyzing profiles to determine market segment requirements. Develops targeted product offerings or marketing campaigns based on customer profiles. Being a Customer Segment Manager provides information to sales and marketing teams to assist in the promotion of the organization's goods and/or services. Requires a bachelor's degree in area of specialty. Additionally, Customer Segment Manager typically reports to a head of a unit/department. The Customer Segment Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Segment Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Segment Manager jobs
Customer Success Manager - SMB Segment
- OpenSesame
-
Pittsburgh, PA
FULL_TIME
-
About OpenSesame:
OpenSesame's mission is to help develop the world's most productive and admired workforces. We deliver a comprehensive catalog of eLearning courses from the world's top publishers. We add value to customers through their entire learning journey. While it appears to most people that we just sell training courses (over 30,000 of them), what we offer is the opportunity for companies to upgrade the skills of each of their employees.
We are at a pivotal time in our growth as we diversify how we drive revenue. We've expanded our product offering dramatically and have a growing network of partners that is developing into a vibrant channel. Our customer base has high satisfaction ratings, and there is room to grow our retention even more.
www.opensesame.com/about
About the Team:
Our Customer Success Managers (CSM's) are trusted advisors to our customers in the elearning space. Our goal is to work with customers to determine how OpenSesame can help them achieve their training goals.
Our CSM provides outstanding service to grow existing accounts by partnering on strategic training initiatives, defining high-level marketing & communication strategies within customer organizations, and driving increased utilization and engagement to our customers over long-term relationships. Your performance will be measured through renewals, account growth, churn rate, and customer satisfaction metrics.
About the Job- Primary Point of Contact: CSM acts as the customer's primary point of contact within OpenSesame, often to triage or coordinate internal teams and efforts to support and maintain a strong ongoing customer relationship. Act as the internal voice of the customer.
- Responsible for Customer Success Metrics including: renewals, account growth, churn rate, and customer satisfaction metrics.
- Account Reviews: Regularly communicate with your portfolio of customers to maintain and increase engagement through innovative approaches to increase elearning course usage.
- Day-to-Day Communications: Quickly and thoughtfully handle day-to-day requests, which will be tracked and stored in our CRM (Salesforce).
- Grow Accounts: Identify and drive opportunities to grow accounts with existing or new products and services.
- Building to Scale: As a growing team, we are building out new scalable resources and best practices to train and service customers (and their end users).
- Understand our Product: Develop a deep understanding of the OpenSesame marketplace and offerings to help create best practices for customer success.
- Build References: Solicit case studies, ROI and testimonials from our customers in order to both validate our value proposition and provide feedback to our product and sales team.
- Relationship Driven: Has successfully developed and managed direct customer relationships. Preferably in a B2B environment - either in elearning, corporate training, or SaaS.
- Technology & Training Advocate: Has a passion for technology and elearning. They understand the corporate training landscape and the mindset of a CLO (Chief Learning Officer).
- Communicator: Possesses exceptional communication / interpersonal, analytical, and problem-solving skills.
- Detail Oriented: Will be able to quickly master the technical nuances of how the OpenSesame product works and become a partner for the customer, helping them understand the training opportunities and respond with valuable solutions and programs.
- Project Management: Strong ability to project manage and assist customers with onboarding and execution of their training program.
- Independent Worker: Demonstrates the ability to work independently and in a close team environment and is accountable for your work and outcomes.
- Identifies Trends: Has a proven track record of aggregating individual customer feedback and requests to help us better serve the needs of our overall customer base.
- In your first 30 days, you will complete OpenSesame CSM onboarding, understand our value proposition, learn how OpenSesame CSMs support customer journey, and be able to deliver presentations for each customer journey touchpoint.
- In your first 30 days, you can deliver a virtual demo of the OpenSesame platform and begin onboarding 3 new customers.
- In your first 60 days, you will fully understand the OpenSesame catalog, independently manage accounts at 50% of your portfolio load, and deliver 25 customer meetings.
- At the end of 60 days, you will have success plans for the top 30% of your accounts, forecast and close upcoming renewals, and actively look for upsell opportunities.
- At the end of 90 days, you will be managing a full portfolio of accounts, delivering all customer journey touchpoints, forecasting and closing renewal opportunities, and meeting retention and upsell OKRs.
- Within your first 90-120 days, you will have a solid understanding of your market and successfully partnered with the Support, Curation, and Sales teams.
- Using Salesforce.com and Gainsight, you will keep your activities, meetings, opportunities, and forecast up to date daily.
Performance Driven: We're looking for self-starters with a track record of delivering excellent results, but we're highly selective about who we hire. We don't focus on typical job requirements, instead, we're interested in specific examples from your past experiences.
Compensation: The base pay for this position depends on experience and generally ranges between $66,000.00 to $73,000.00 plus bonus. At OpenSesame, we offer a comprehensive benefits package to employees upon hire, including ISOs, health insurance, 401(k) matching, and paid time off. We carefully consider a wide range of compensation factors, relying on market data to determine compensation and consider your specific job family, background, skills, and experience.
Equal Employment Opportunity: OpenSesame is an Equal Employment Opportunity and Affirmative Action employer that values and welcomes diversity. We do not discriminate on the basis of various legally protected characteristics, including criminal history, and strive to provide reasonable accommodations to qualified individuals with disabilities. We prioritize safety and security and may use your information accordingly, and you can contact us for assistance or accommodations during the job application process. For more information on our Diversity, Equity, and Inclusion initiatives, click here.
Pay Transparency: At OpenSesame, we prioritize pay transparency, fairness, and equity to create a positive and inclusive work environment, regularly reviewing our compensation practices to align with our values and goals. We provide competitive and fair compensation to our employees based on their skills, experience, and performance.
CPRA (California Candidates): When you submit your application, OpenSesame may collect and use your personal information in accordance with our privacy policy and the CPRA. This may include personal details and employment history, and will only be used for employment-related purposes. We may share this information with third-party service providers, but we will not sell it to third parties. If you have any questions or concerns, please contact us, and for more information on your rights under the CPRA, refer to our privacy policy or the California Attorney General's website. - 4 Days Ago
Segment Manager - Extrusion
- ANDRITZ AG
-
Muncy, PA
FULL_TIME
- Job family: Sales, Marketing & Product Management Business area: Environment & Energy Contract location: Muncy, PA, US Working location: Muncy Location type: Remote Contract type: Permanent Job descri...
- 18 Days Ago
Segment Marketing Manager - Bacharach Products
- MSA - The Safety Company
-
Cranberry, PA
FULL_TIME
- OverviewAre you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.At MSA, SAFETY is who we are AND it is what we do. We are a ...
- 10 Days Ago
US Government Aerospace Aftermarket Segment Manager
- Inclusively
-
Lansdale, PA
FULL_TIME
- Inclusively is partnering with a manufacturing company to hire a US Government Aerospace Aftermarket Segment Manager.ABOUT INCLUSIVELY:Inclusively is a digital tech platform that connects candidates w...
- 3 Days Ago
Equipment Finance Commercial Segment Sales Manager
- Bank Capital Services, Inc.
-
Pittsburgh, PA
FULL_TIME
- Primary Office Location: One North Shore Center. Pittsburgh, Pennsylvania. 15212. Join our team. Make a difference - for us and for your future. Position Title: Equipment Finance Commercial Segment Sa...
- 17 Days Ago
Manager Data Analysis & Testing - Medicaid Segment
- enGen
-
Remote Position, PA
FULL_TIME
- Company : enGen Job Description : JOB SUMMARY The job understands healthcare data end-to-end and oversees the analysis and delivery of analytic data for the enterprise. The incumbent is responsible fo...
- 2 Months Ago
Customer Segment Manager jobs at Popular Companies
Product Marketing Manager
- Yooz
-
Coppell, TX
- If you’re intrigued by innovation, love the art of delivering excellence to customers, and are inspired by a work hard /...
- 6/11/2024 12:00:00 AM
(Senior) Marketing Manager, CRM Lifecycle
- Rakuten Viki
-
San Mateo, CA
- Rakuten Group, Inc. is the largest e-commerce company in Japan, and third largest e-commerce marketplace company worldwi...
- 6/11/2024 12:00:00 AM
Sales Application Engineer Metals - Combustion and Heat Treatment
- NEXHR
-
- To create, grow, and maintain sales of industrial gas products and technical solutions to new and existing customers in ...
- 6/11/2024 12:00:00 AM
VP Strategic Account – IT Solutions for Bay Area CA
- Intelliswift Software
-
Fremont, CA
- VP Strategic Account – IT Solutions for Bay Area CA This role requires a minimum of 15+ years of selling and managing co...
- 6/11/2024 12:00:00 AM
Senior Sales Manager
- Caribbean Food Delights, Inc.
-
Tappan, NY
- Senior Sales Manager Department: Sales Reports to: COO, CEO FLSA Category: Exempt Type of Position: Full time POSITION S...
- 6/11/2024 12:00:00 AM
Director of Business Development
- PingPong Payments
-
New York, NY
- PingPong is looking for a customer focused Director of Business Development. This role will be a part of the launch team...
- 6/11/2024 12:00:00 AM
Operations Manager (Consulting)]
- DB&A - DeWolff, Boberg & Associates, Inc
-
- Description With over 35 years of cross-industry management consulting experience, DeWolff, Boberg & Associates (DB&A) h...
- 6/11/2024 12:00:00 AM
Senior Property E&S Underwriter
- Old Republic General Insurance Group
-
- ORE&S – SENIOR UNDERWRITER - PROPERTY BROKERAGE About Old Republic: Old Republic International Corporation traces its be...
- 6/10/2024 12:00:00 AM
About Pennsylvania
Pennsylvania (/ˌpɛnsɪlˈveɪniə/ (listen) PEN-sil-VAY-nee-ə), officially the Commonwealth of Pennsylvania, is a state located in the northeastern and Mid-Atlantic regions of the United States. The Appalachian Mountains run through its middle. The Commonwealth is bordered by Delaware to the southeast, Maryland to the south, West Virginia to the southwest, Ohio to the west, Lake Erie and the Canadian province of Ontario to the northwest, New York to the north, and New Jersey to the east.
Pennsylvania is the 33rd-largest state by area, and the 6th-most populous state according to the most recent of...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Segment Manager jobs
$106,589 to $168,203
Most Popular Cities in Pennsylvania for Customer Segment Manager Jobs
What does a Customer Segment Manager do?
Customer Segment Manager in Twin Falls, ID
Now Yanis is a solution engineer at Segment helping customers implement best practises for data infrastructure.
January 10, 2020
Customer Segment Manager in Gainesville, FL
The Customer Segment Manager effectively partners with teams to drive Client Care strategy and integrate delivery to ensure the customer view is at the forefront of decisions in the achievement of goals.
January 22, 2020
Customer Segment Manager in Macon, GA
Customers are segmented in similar groups based on their likes or dislikes of a particular product.
December 08, 2019