Customer Segment Manager is responsible for all customer segment group research including extracting customer data and analyzing profiles to determine market segment requirements. Develops targeted product offerings or marketing campaigns based on customer profiles. Being a Customer Segment Manager provides information to sales and marketing teams to assist in the promotion of the organization's goods and/or services. Requires a bachelor's degree in area of specialty. Additionally, Customer Segment Manager typically reports to a head of a unit/department. The Customer Segment Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Segment Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Chase’s Growth Financial Products (GFP) organization focuses on serving priority growth customer segments by enhancing Chase’s value propositions, deepening One Chase relationships, and improving the end-to-end customer experience to help grow the business and drive satisfaction & retention. GFP’s cultural values include: 1) Be customer obsessed, 2) Build end-to-end collaboration & partnership, 3) Embrace a start-up culture, 4) Drive for results and 5) Foster an equitable, diverse workplace.
As a Senior Product Manager for the Starter customer segment (serving 18-24 year olds) you will own 1 of 3 objectives & key results (OKR): Deepening as a Primary Financial Partner, which includes our effort to drive greater long-term value of a customer through digital and product engagement and cross-LOB deepening (e.g., credit card, investing). You will be responsible for both delivering near-term annual results and building the strategy and foundational progress toward multi-year targets for our business serving millions of customers age 18-24 across the US. This role will require you to build a deep understanding of customer needs and behaviors as well as influence and collaboration to drive outcomes across various functions, including strategy, finance & analytics, digital product & design, customer experience, marketing, and field support, amongst others.
Job Responsibilities:
Required Qualifications capabilities and skills
Preferred Qualifications Capabilities and skills