Customer Segment Manager jobs in Alaska

About GE Vernova
GE Vernova is a planned, purpose-built global energy company that includes Power, Wind, and Electrification businesses and is supported by its accelerator businesses of Advanced Research, Consulting Services, and Financial Services. Building on over 130 years of experience tackling the world's challenges, GE Vernova is uniquely positioned to help lead the energy transition by continuing to electrify the world while simultaneously working to decarbonize it. GE Vernova helps customers power economies and deliver electricity that is vital to health, safety, security, and improved quality of life. GE Vernova is headquartered in Cambridge, Massachusetts, U.S., with more than 80,000 employees across 100 countries around the world.

GE Vernova's Gas Power business engineers advanced, efficient natural gas-powered technologies and services, along with decarbonization solutions that aim to help electrify a lower carbon future. As part of the Gas Power One Field Services team, FieldCore installs, maintains and upgrades power generation equipment, enabling operators of the world's energy infrastructure to provide more reliable and affordable energy.

Job Summary

The Segment Resource Director I will report organizationally to the Global Resource Operations Leader/GM and operationally to the Global Service Line Leader/GM. This role will provide global resource leadership for all TFA's and Craft employees located across the FieldCore regions and Service Lines. Scope of leadership includes ownership of all key operating and resource metrics around optimization of these resources.

Essential Functions:

The Segment Resource Director will provide strong organizational, operational and process leadership, including the following focus areas:

• Matrix leadership role across the regions, partnering with the Global Service Line Leader/GM and leveraging the process capability of the Resource Operations COE
• Drive process standardization and process governance across the regions around allocation and prioritization of both TFA and Craft resources dedicated to the Service Line
• Drive consistent tool adoption for core operating systems providing framework for optimized resource allocation - Service =Max and SuccessFactors
• Prioritize resource allocation decisions between regions during peak fulfillment cycles, basing decisions on vital X's - demand, capacity, location, skillset, and cost
• Own standard monthly operating rhythms with matrixed region resource teams and with Service Line leader, covering resource management performance / metrics
• Partner with Resource Forecasting COE to develop standard key metrics, including TAF Cost / FIFO rate, Craft Cost / OCPH, Utilization %, Competency / Training metrics
• Drive process standardization across global tooling footprint, including kitting processes, rate structure, key metrics and KPI's
• Strategic partner to Global Service Line Leader/GM around FieldCore Blueprint process, including resource gaps and opportunities
• Perform other duties as assigned

Qualifications/Requirements

• Bachelor's degree from an accredited university or college in Operations, Engineering, Management, or related field (Or a High School Diploma / GED with a minimum of 7 years of Field / Operations experience, in Power Generation installation or maintenance)
• 11 years of combined experience in project management, operations, field services, engineering, or other related fields
• 6 years managing and developing multi-discipline teams, preferably with international reach across multiple service types
• Excellent management, customer service, and communication skills
• Demonstrated analytical and quantitative skills; statistically literate and familiar with Six Sigma quality concepts and tools
• Knowledge of power generation products, maintenance, services, and installations
• Some travel required
• English proficiency required

Desired Characteristics

• GE operational experience
• Prior work experience within Energy Services industry
• Prior experience in resource operations
• Ability to lead and influence large and diverse global organizations
• Process leader able to effectively lead and influence across a global matrixed organization
• Focus around optimizing an operation through productivity and simplification programs and a mindset around driving global process standardization
• Strong analytical skills and ability to execute in fast paced environment
• Ability to put strong operating rigor in place, particular around cost / financial performance, including metrics around tool usage and cost / rate
• Ability to work and partner within a cross-functional environment and effectively manage within diverse and global cultures
• Executive level presentation skills
• Strong leadership, organizational and planning skills
• Strong troubleshooting and problem-solving abilities
• Ability to work in a fast-paced environment with minimal direction
• Strong project management skills

FieldCore is an equal employment opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, marital status, pregnancy, sexual orientation, ancestry, genetic information, gender identity, or any other characteristic protected by law