Seeking dynamic individuals for the role of Customer Solutions Advisor! Handle retention calls, resolve policy holder issues, and prepare for a rewarding career in insurance services. Join our team today!
What do we do?
-
We pride ourselves in taking time to educate our members on the value of the Family Security Plan in order to ensure our policy holders are adequately covered.
-
We offer affordable solutions and make recommendations that make sense for those we serve.
-
We have a compassionate, caring, and diverse team of Retention Specialists who work well together in an open environment along with supportive and encouraging leadership.
-
We believe in growing and promoting our employees to the next level.
What’s in it for you?
-
Great corporate office experience, opportunities to learn new skills, and perfect the skills you already have!
-
This role has a base pay plus incentives, bonuses, profit share, paid holidays, paid time off, all expenses paid award trips, and excellent benefits.
-
Annual income potential of $40,000 along with uncapped commission to earn even more!
-
$20.51/hour base pay
-
Not licensed? No problem! We have an extensive pre-licensing program that will get you up to speed!
-
Our comprehensive 6-9 month Sales Development Program equips you with the skills to progress from lead generation to client interactions, mentorship, and professional credentials.
This position is a fit for you, if you:
-
Are driven and goal oriented
-
Are technologically savvy
-
Have a high level of integrity with the desire to help others
-
Are coachable
-
Are positive
-
Are resilient
What experience/skills contribute to a successful Customer Solutions Specialist?
-
Life and Health License preferred, but not required. The Family Security Plan® will pay you while we help you obtain insurance licenses.
-
1-2 years' of experience working in a call center environment (required)
-
1-3 years of sales experience.
What responsibilities are included in a typical day-to-day for a Customer Solutions Specialist?
-
Answering all incoming retention calls efficiently and accurately.
-
Maintaining daily department close ratios.
-
Efficiently using all systems related to providing service.
-
Offering members alternative, future payment methods when necessary.
-
Identifying and maximizing referral opportunities.
-
Researching and resolving policy holder issues, and driving resolution to avoid escalation.
-
Entering data and other relevant information into call center database.
-
Identifying opportunities to transfer to licensed sales agents for additional benefits.
-
During a 90 -day period, the Customer Solutions Advisor will have to attain consistent goals before studying for the state insurance exam.
-
Shadowing and training once the insurance license is obtained
If you are self-motivated and care about people, apply now!