Customer Retention Manager jobs in Maryland
Customer Retention Manager manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Being a Customer Retention Manager maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Additionally, Customer Retention Manager requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Customer Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Retention Manager jobs
Account Manager, Retention
- The Knot Worldwide
-
Chevy Chase, MD
FULL_TIME
-
Job Description
ABOUT THE ROLE AND OUR TEAM:
The Account Manager, Retention (AM-R) is responsible for meeting or exceeding expectations for retention among the TKWW wedding pro (vendor) base. As the primary business consultants to TKWW’s vendors, the AM-R is responsible for a set of accounts and provides both reactive and proactive services to help paying vendors stay on track and see success on the TKWW platform(s).
RESPONSIBILITIES:- Maintain ownership and accountability of a book of business to achieve monthly retention targets.
- Directly influence retention by managing manual and auto renewals, handling both obvious and subtle requests to cancel or downgrade TKWW services, and identifying opportunities to upsell and expand services.
- Conduct targeted proactive outreach to limit churn and/or prepare assigned accounts for upcoming renewals.
- Consistently meet or exceed stated performance expectations for work quality, quantity, and impact.
- Share “the voice of the vendor” from the Retention POV so leadership can adequately support retention efforts.
- Remain 100% compliant with all data, record-keeping, and reporting requests.
- Other projects/duties as assigned.
- 2 years in a revenue-responsible role with outcome-based performance expectations.
- Experience in a quota or other individual metrics accountability environment
- Renewal/retention/support/cancellation experience in a B2B setting
- Experience managing a large book of business with Accounts across multiple verticals/categories
- Comfortable with direct accountability for individual and team outcomes
- Proven influencing and problem-solving skills. Can get customers to “yes” in multiple situations using multiple tools
- Excellent written and verbal communication skills
- Proven customer service and relationship building skills, including the ability to de-escalate sensitive conversations with customers via phone and email
- Thrives in a high-pace and collaborative team environment
- Quantitative and analytical skills
- Comfortable with change, ambiguity, and decision-making with incomplete information
- Ability to prioritize and stay organized while balancing inbound client requests/questions and outbound proactive outreach
- Consulting or coaching experience with small, medium-sized businesses
- SaaS, online marketplace, and/or online advertising experience
- Salesforce CRM and reporting
At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!
WHAT WE LOVE ABOUT YOU:- You Dream Big. You iterate and experiment to drive innovation.
- You Love Our Users. You keep our global community at the center of everything you do.
- You Do the Right Thing. You strengthen your team through respect, fairness, and inclusion.
- You Hustle Every Day. You favor urgency and own your outcomes.
- You Win Together. People are at the heart of our success and you play as a team.
We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter both in and out of the “office”. We offer flexible vacation, generous parental leave and prioritize initiatives that support the growth, development, and happiness of our people.
TKWW’s approach to the future of work : We embrace a remote culture and empower our employees to work wherever they feel most productive. To facilitate in-person collaboration, we have office spaces in Barcelona, Spain; Boston, MA; Delhi, India; Galway, Ireland; London, England; Madrid, Spain; New York, NY; Omaha, NE; Portland, OR; and Washington, D.C.
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US Notice: The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
U.S. Applicants: If you are a resident of California, Colorado, Washington State or New York City, please email statejobdescriptions@theknotww.com to request your state-specific job description. In the subject line, please add the specific job title of the role you are applying to. Please also be sure to specify your state of residence.
Organization
WHAT WE DO MATTERS:
Here at The Knot Worldwide, we believe in doing work that matters. In more than 16 countries around the world, The Knot Worldwide’s leading family of brands—including The Knot, WeddingWire, Bodas, The Bash, The Bump, and more—help people take celebration planning from inspiration to action. When you join our global team, you’ll be a part of a diverse group of individuals passionate about serving and enabling our communities to celebrate the moments that make us. - 6 Days Ago
Senior Customer Retention Specialist (Work from Home)
- Varsity Tutors
-
Baltimore, MD
FULL_TIME
- Overview: Varsity Tutors, a Nerdy company, is looking for Senior Retention Specialists based in the USA to join our team! Varsity Tutors is transforming how people learn with new and innovative techno...
- 2 Days Ago
BrokerConnect Retention, Account Manager Team Lead
- Coface USA
-
Hunt Valley, MD
FULL_TIME
- Retention Account Manager, Team Lead “Coface BrokerConnect Team” was created to deliver a level of service that allows specialized brokers the ability to fulfill their obligations towards our mutual c...
- 3 Days Ago
Senior Manager, Marketing (Prostate)
- 10000138 - Brand Manager
-
Gaithersburg, MD
FULL_TIME
- At AstraZeneca we work together across global boundaries to make an impact and find answers to challenges. We do this with the utmost integrity even in the most difficult situations because we are com...
- 22 Days Ago
Sr. Manager Marketing TROP2 ADC HCP
- 10000138 - Brand Manager
-
Gaithersburg, MD
FULL_TIME
- Are you ready to make a significant impact in the world of Oncology?The Senior Manager will play a critical role in executing our TROP2 ADC marketing plans for different indications, and also work in ...
- 22 Days Ago
Security Controls Assessor
- CVP (Customer Value Partners)
-
Baltimore, MD
FULL_TIME
- Job DescriptionCVP is an award-winning healthcare and next-gen technology consulting firm recognized for excellence and innovation in the solutions we have provided our clients across healthcare, nati...
- 3 Days Ago
Customer Retention Manager jobs at Popular Companies
Records Retention Manager - Contract
- Simplex
-
Austin, TX
- Job Description Job Description We are working with a government agency in Austin Texas to find Records Retention Manage...
- 6/12/2024 12:00:00 AM
Hiring Now! Managers, Sales, Customer Service, Delivery Drivers
- Arona Home Essentials
-
Omaha, NE
- Give us a Year - We will give you a Career! At Arona Home Essentials we make it easy to own your success! With a variety...
- 6/12/2024 12:00:00 AM
JV Acquisition Specialist
- Homes 4 Dinero LLC
-
Rockville, MD
- Job Description Job Description Homes 4 Dinero is looking for highly motivated and self-driven Sales Representatives to ...
- 6/11/2024 12:00:00 AM
JV Acquisition Specialist
- Homes 4 Dinero LLC
-
Dallas, TX
- Job Description Job Description Homes 4 Dinero is looking for highly motivated and self-driven Sales Representatives to ...
- 6/11/2024 12:00:00 AM
Customer Retention Manager
- ALLDATA
-
Elk Grove, CA
- Position Summary: The Customer Retention Manager plays a key role in shaping the overall customer experience, promoting ...
- 6/10/2024 12:00:00 AM
Retention Manager, Broker Connect - Princeton, NJ/Hunt Valley, MD
- Coface
-
Hunt Valley, MD
- Making Trade Happen Coface is a team of 4,500 people of 78 nationalities across nearly 60 countries, all sharing a corpo...
- 6/10/2024 12:00:00 AM
Inside Sales: Client Retention Manager
- LexisNexis
-
Dayton, OH
- Job Description Job Description Be part of something bigger. You don’t need a cape or a mask to help bring truth, justic...
- 6/10/2024 12:00:00 AM
Branch Manager
- Clean Harbors
-
Belcamp, MD
- Noble Oil Services, Belcamp MD location is looking for a Branch Manager to join their team! The Branch Manager will be r...
- 6/4/2024 12:00:00 AM
About Maryland
Maryland (US: /ˈmɛrələnd/ (listen) MERR-əl-ənd) is a state in the Mid-Atlantic region of the United States, bordering Virginia, West Virginia, and the District of Columbia to its south and west; Pennsylvania to its north; and Delaware to its east. The state's largest city is Baltimore, and its capital is Annapolis. Among its occasional nicknames are Old Line State, the Free State, and the Chesapeake Bay State. It is named after the English queen Henrietta Maria, known in England as Queen Mary.
Sixteen of Maryland's twenty-three counties border the tidal waters of the Chesapeake Bay estuary and...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Manager jobs
$90,527 to $122,957
Most Popular Cities in Maryland for Customer Retention Manager Jobs
What does a Customer Retention Manager do?
Customer Retention Manager in Pierre, SD
For any business that provides a product or service to customers, the act of finding, targeting and obtaining new customers is always going to be among its top priorities.
January 30, 2020
Customer Retention Manager in Clearwater, FL
Strong project management, new business development and customer retention skills.
February 24, 2020
Customer Retention Manager in Gastonia, NC
A multi channel retail brand who has a number of stores located across the UK is looking for an Online Customer Retention Manager to join the team on a 6 month contract.
December 13, 2019