Customer Retention Manager manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Being a Customer Retention Manager maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Additionally, Customer Retention Manager requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Customer Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Collegiate Admission & Retention Solutions (CARS) helps Colleges and Universities across the country to focus on prospective students. By offering assistance to our clients' admissions teams, we help answer inbound calls and contact internet inquiries in an effort to identify and transfer qualified prospective students to the school's admissions staff.
We are currently recruiting Student Information Specialists to join our growing team in our Lead Qualification department. Candidates would be performing duties related to student admissions - including verifying student data, motivating prospective students, answering general questions, and setting the ground work for campus appointments.
We are looking for early birds that are interested in working the 7am schedule and can be at work, on 280, on time! You will also be required to work every other weekend and one evening a week.
Representatives must be comfortable spending the majority of the day on the phone, retaining and reiterating specific product knowledge, and learning proprietary software. Candidates must possess excellent verbal and written communication skills with a friendly attitude, attention to detail and a willingness to work as part of a team.
Full and part time positions are available. ALL candidates must have night time and weekend availability. Candidates should be motivated and have reliable transportation.
We are a 7-day a week operation and all candidates must be able to work 2 nights a week as well as 2 weekends (Saturday & Sunday) a month.
Starting pay: $14.00/hr
We are currently offering a signing bonus! For any applicant that is hired and completes 60 days of employment, a $200 signing bonus will be offered.
Job Types: Full-time, Part-time
Pay: From $14.00 per hour
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Work Location: In person