Credit and Collections Manager jobs in Pennsylvania

Position Overview

The Regional Credit and Collections Manager will be responsible for overseeing the credit and collections operations in the Northeast Region, primarily Penn Jersey Paper Company. This role entails managing the credit assessment process, ensuring timely collection of $50m of outstanding accounts receivable, and mitigating financial risks. The ideal candidate will have demonstrated experience exemplifying strong analytical skills, excellent communication abilities, and a proactive approach to managing credit and collections activities.

Responsibilities Include:

 Credit and Collections Management:

• Evaluate creditworthiness of new and existing customers assigning credit limits and terms of credit for new customers and monitoring existing customers in accordance with company policies.
• Develop and implement credit policies and procedures to enhance the efficiency of the credit approval process.
• Oversee the collection of outstanding accounts receivable to ensure timely and efficient recovery of funds.  Communicating with customers regarding overdue accounts and negotiate payment arrangements as necessary.
• Coordinate with internal departments to resolve customer disputes.
• Maintain accurate and up-to-date records of all collection activities and customer interactions.

Reporting and Analysis:

• Prepare and manage to reports on credit and collections performance, including aging and DSO reports.  Analyze credit and collections data to identify trends, potential issues, and opportunities for improvement.

Team Leadership:

• Lead and mentor a team of 8 credit and collections specialists, providing guidance and support to ensure high performance.
• Conduct training sessions for staff on credit policies, collection techniques, and customer service best practices.
• Foster a collaborative and results-oriented team environment.
• Lead in a matrixed environment as we transition to regional credit leadership model.

Compliance and Risk Management:

• Ensure compliance with all relevant regulations and industry standards related to credit and collections.
• Develop and maintain strong internal controls to mitigate financial risks and prevent fraud.
• Collaborate with legal team and third-party collection agencies as needed on issues related to delinquent accounts and legal proceedings.

Billing:

• Manage the Equipment and Supply business billing process.

The ideal candidate will have; 

• 10 years of experience in credit & collections and bachelor’s degree in accounting, finance, business management or related fields required.
• Experience managing collections process for trade AR of $25mm required.
• Experience managing non-collectible accounts through the escalation, demand letters, 3rd party attorneys as needed required.
• Advanced skills in Excel & other MS office applications with strong knowledge of ERP software, D365 or Profit 21 knowledge a plus.
• Distribution background, with knowledge of food service industry a plus.
• Experience leveraging and implementing best practices, and procedures preferred.

 This position offers a competitive starting salary and comprehensive benefits program. 

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