This position is responsible for performing a variety of collection department duties. Handles outsource collection agency (SWBC) daily payment file, maintain Asset Management Department mail/email inbox, daily review of collection reports to ascertain the status of collections and balances, review for account closure and issue checks, and investigate fraudulent account activities. Will also assists other credit & collections analyst as necessary and provide assistance to supervisor as needed.
Assumes responsibility for the daily collection duties pertaining to the department
Assumes responsibility for establishing and maintaining working relationships with members and employees.
Assumes responsibility for other related duties as required or assigned.
QUALIFICATIONS
EDUCATION/CERTIFICATION:
High School Graduate, College Degree preferred
REQUIRED KNOWLEDGE:
Exposure to collections policies and procedures.
Working knowledge of related computer applications including Microsoft word and Excel.
EXPERIENCE REQUIRED:
Experience in fraud mitigation and risk analytics in deposits, loans and cards
Strong analytical skills to identify and quantify problems and provide effective solutions
Excellent verbal and written communication skills.
SKILLS/ABILITIES:
Ability to solve problems and carry out responsibilities with little supervision.
Strong organizational and member service skills.
Ability to work across organizational lines to foster teamwork, trust, and quality execution
Ability to work independently in a changing environment
Ability to interact effectively at all levels and under trying situations.
Ability to adapt as the credit union evolves and workloads increase.
Work is performed in an office environment as well as in the community at events and branches. This position does not require significant physical efforts. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Refer to the Safety & Health Policy found California Credit Union’s Employee Handbook.
The information contained in this job description is not exhaustive of all the duties and responsibilities associated with the job and does not alter or modify the at-will employment relationship that exists between California Credit Union and the employee. Additionally, nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
EOE