Contact Center Scheduling Supervisor jobs in the United States

Contact Center Scheduling Supervisor leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Being a Contact Center Scheduling Supervisor coordinates with management to forecast headcount needs and develop staffing plan. Provides recommendations for improving contact center scheduling and operations. Additionally, Contact Center Scheduling Supervisor advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Scheduling Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Scheduling Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

M
Scheduling Specialist Ambulatory Contact Center
  • Mass General Brigham
  • Somerville, MA FULL_TIME
  • About Us

    As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

    We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development and we recognize success at every step.

    Our employees use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

    The Opportunity

    Mass General Brigham is seeking full-time Scheduling Specialists to support Neurology, Orthopedics, and Cardiovascular patients and providers. This is an inbound and outbound contact center position where you will be responsible for receiving and making phone calls for the purpose of scheduling or rescheduling specialty appointments for multiple entities; There is no face-to-face interaction with patients or other customers, 90% of your time is spent on the phones. Responsibilities include handling 100-200 phone calls per day, addressing online requests, and completing patient registration to schedule or reschedule appointments. Our goal is to ensure that patients, providers, and other customers receive timely, efficient, and high-quality service. In this role, you get the opportunity to directly impact patient experience and help us drive healthcare forward!

    Qualifications

    Education and Skills

    High School Diploma or equivalent required.

    Associates degree preferred.

    Tech-savvy and comfortable with high volume workloads.

    Organized and detail oriented.

    Ability to read and follow standard operating procedures.

    Ability to multi-task through various programs (using multiple monitors) and problem-solve.

    Candidates must have a strong customer service background.

    Strong knowledge of Microsoft products.

    Experience

    Medical office, health care or other relevant experience required.

    Prior customer service work experience, specifically in a contact/call center environment preferred.

    Computer skills, including demonstrated ability to effectively use Microsoft Outlook, Excel and general data entry concepts and search functionality required.

    Epic or other cloud-based electronic health record (EHR) systems experience desired.

    Working Conditions and Required Shifts

    • Monday Through Friday 40 hours per week
    • Training starts at 8am ET, this is required for the first 2-4 weeks
    • Shifts will be determined by business needs
    • Ortho center is open 8a - 8p. Shifts Available; 8-4:30pm, 8:30-5pm, 9-5:30pm, and 11:30-8p or 10:30a-6p
    • Cardiology & Neuro; open 8a-5:30p, shifts start at 8am, 830am or 9am ET.
    • Remote role requires Stable, Secure, Quiet, HIPPA compliant workstation with ethernet connection

    Remote Policy

    • All employees must be able to connect via ethernet cable to home router/modem to access web based secure programs to complete duties compliantly.
    • Must have HIPAA-compliant workspace (a dedicated, private workspace with a lockable file cabinet that is free from distraction and separate from others, quiet and secure).
    Schedule: Full-time Time of Day: M-F Eastern Business Hours required, remote role requires stable, secure, HIPPA compliant, quiet work station. Shifts are either; 8-4:30pm, 8:30-5pm, 9-5:30pm, and 11:30-8pm, 10:30a-6p must be open to all. Standard Hours: 40 Shift: Day Job
  • 6 Days Ago

I
Call Center Supervisor
  • Inktel Contact Center Solutions
  • Doral, FL FULL_TIME
  • Driven by our Passion for People, our Operations Supervisors are experts in coaching, training and bringing the best out of our agents. Developing talent is their bread and butter—and our Ops. Supervi...
  • 1 Month Ago

M
Experienced Contact Center Supervisor
  • MCI Jobs
  • Savannah, GA FULL_TIME
  • POSITION OVERVIEW Looking to work for a fast growing company? Start your career here at MCI. If you are a highly motivated individual and posses excellent communication skills, we need your help in ma...
  • 1 Month Ago

M
Experienced Contact Center Supervisor
  • MCI Jobs
  • Dallas, TX FULL_TIME
  • POSITION OVERVIEW Looking to work for a fast growing company? Start your career here at MCI. If you are a highly motivated individual and posses excellent communication skills, we need your help in ma...
  • 1 Month Ago

N
Contact Center Supervisor
  • North End Teleservices, LLC
  • Omaha, NE FULL_TIME
  • Are you ready for a challenge in your career? Apply Now!!! We are growing again and looking for our next Account Supervisor for our government line of business! This position does require a background...
  • 1 Month Ago

M
Experienced Contact Center Supervisor
  • MCI Jobs
  • Las Cruces, NM FULL_TIME
  • POSITION OVERVIEW Looking to work for a fast growing company? Start your career here at MCI. If you are a highly motivated individual and posses excellent communication skills, we need your help in ma...
  • 1 Month Ago

A
Patient Services Representative
  • A+ Consulting
  • Delaware, OH
  • Job Description Job Description Quest Diagnostics seeks Patient Services Representative. Hours - 6:00 AM -3:00 PM Rotati...
  • 10/31/2024 12:00:00 AM

Q
Patient Service Representative - Care Coordinator
  • Quantum Health
  • Dublin, OH
  • Description At a glance Hiring Classes: Next hiring classes scheduled for October and November 2024+ Location: This posi...
  • 10/31/2024 12:00:00 AM

A
Supervisor, Customer Care
  • Abercrombie & Fitch Co.
  • Columbus, OH
  • Company Description Job Description Store Operations & Customer Care is the global support center for store associates a...
  • 10/30/2024 12:00:00 AM

A
Sales & Booking Coordinator
  • ASM Global
  • Columbus, OH
  • Join our team and get access to some of the hottest events of the year! Work alongside other rock stars as we create a n...
  • 10/30/2024 12:00:00 AM

J
Senior Customer Support andAccount Representative Level 2
  • JobRialto
  • Columbus, OH
  • Job Summary: The Senior Customer Support/Account Representative is responsible for handling incoming phone inquiries reg...
  • 10/30/2024 12:00:00 AM

A
Support Services Intern
  • AEG
  • Columbus, OH
  • In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete ...
  • 10/30/2024 12:00:00 AM

C
Student Success Scholar (Federal Work Study)
  • Columbus State Community College
  • Columbus, OH
  • Compensation Type: Hourly Compensation: $12.00 Job Summary Purpose of Position: Are you passionate about unraveling the ...
  • 10/29/2024 12:00:00 AM

N
Event and Front Desk Attendant
  • National Audubon Society
  • Columbus, OH
  • Overview: The National Audubon Society is a nonprofit conservation organization that protects birds and the places they ...
  • 10/28/2024 12:00:00 AM

Income Estimation for Contact Center Scheduling Supervisor jobs
$69,385 to $96,478