Contact Center Scheduling Manager jobs in the United States

Contact Center Scheduling Manager manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast, and schedule work for the contact center. Being a Contact Center Scheduling Manager develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling, and ensures operational goals are met regarding resource and budget targets. Additionally, Contact Center Scheduling Manager advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a director. The Contact Center Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Contact Center Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Scheduling Training Manager - Contact/Call Center
  • Duly Health and Care
  • Downers Grove, IL FULL_TIME
  • Overview

    Duly Health and Care works to understand what matters most to you. We recruit and retain team members who share a relentless passion and pride for helping others live happier and healthier lives. We invest in helping our team members develop their talents in a way that is rich in personal meaning.  We invite you to join us, fulfill your purpose and make your mark!

     

    Benefits: 

    • Comprehensive medical and prescription drug benefits that include medical coverage at 100% (after deductible) when utilizing a Duly provider.
    • $5,250 Tuition Reimbursement per year. 
    • 40 hours paid volunteer time off. 
    • A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact
    • 12 Weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members. 
    • 401(k) Match
    • Profit-sharing program 

    The Scheduling Training Manager is responsible for coordinating new hire onboarding, training, continuing education, retraining and organizational policy creation for Call Center (CNT, Scheduling, Customer Service). This role is responsible for the organization of training materials/documents and onshore, offshore, on-site training and remote on-going training.  The manager will prioritize knowledge transfer, process improvements, improving patient accessibility and reducing patient complaints through better education.  The training manager will own all training out put, and partner closely with other call center leaders for shared success.


    Responsibilities

    Process/Training Development (80% of the time):  

    • Responsible for the training process and creation for new call center staff hires.  Responsible for the ongoing training and development of all call center trainers' staff to improve competencies and standard workflow. 
    • Develops and oversees training course materials and ensure training materials are up to date. Assemble and updates New Hire handbooks/materials alongside call center trainers.
    • Leads weekly/monthly training quality control activities to ensure accuracy and excellence in patient care.  Distributes feedback to staff in timely manner. (Both with Duly, and Vendor staff)
    • Circulates throughout all training classes both on-site and virtual to observe and/or retrain high and low performing trainers.
    • Develop patient focused Duly training policy and standard of work practices to be shared and implemented organizationally.
    • Coordinates with data analytics to create new reports, analyze data trends and make recommendations to key stakeholders based on standard training metrics, with a focus on continuous improvement.
    • Other duties as assigned.

      

    Training Team Development (20% of the time)

    • Hires and onboards new training team members
    • Coordinates with talent acquisition, HR, and organizational leaders as needed for staff development opportunities and onboarding items.
    • Monitors training team member productivity and effectiveness.

    Qualifications

    EDUCATION:

    • Bachelor's degree in healthcare administration, business or a related field preferred.

    EXPERIENCE:

    • Five or more years of experience in a call center setting required.
    • Previous leadership experience preferred.
    • Must be able to create and maintain training material. 
  • 1 Month Ago

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Senior Manager - Patient Scheduling, Contact Center Operations
  • United Derm Partners
  • Brentwood, TN FULL_TIME
  • United Derm Partners (UDP) is all about effectively connecting our patients and providers nationwide. We leverage patient scheduling-friendly platforms and streamlined processes which optimize schedul...
  • 1 Month Ago

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Scheduling Specialist Ambulatory Contact Center
  • Mass General Brigham
  • Somerville, MA FULL_TIME
  • About Us As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Found...
  • 6 Days Ago

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Contact Center Scheduling Analyst (major bank)
  • Intermedia Group, Inc.
  • Pittsburgh, PA FULL_TIME
  • POSITION TITLE: Contact Center Scheduling Analyst LOCATION: Multiple locations (positions open in both Pittsburgh and Hermitage PA) SALARY: $53,000 to $60,000 BENEFITS - Full INDUSTRY: Financial Servi...
  • 1 Month Ago

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Contact Center Representative III - Outbound Scheduling
  • City of Hope
  • Irwindale, CA FULL_TIME
  • Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope's growin...
  • 13 Days Ago

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Contact center manager
  • Switch4 LLC
  • Pittsburgh, PA FULL_TIME
  • Title : Contact Center Manager Location : Pittsburgh, PA Hermitage, PA Job-Type : FTE / Permanent This position is responsible for the execution of the contact center strategic plan; leveraging KPIs a...
  • 1 Month Ago

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Call Center Representative
  • Pearle Vision
  • Columbus, OH
  • West Point Optical Group Company: West Point Optical West Point Optical Group is a Franchisee with 85 Pearle Vision fran...
  • 10/30/2024 12:00:00 AM

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Customer Service Assistant - FULL TIME
  • Event Horizon Dynamics
  • Columbus, OH
  • Join Our Growing Customer Service Team - 4 Immediate Openings Available! We are looking to add 4 new members to our cust...
  • 10/30/2024 12:00:00 AM

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Senior Client Service Associate
  • JPMorgan Chase & Co.
  • Columbus, OH
  • JobID: 210548945 Category: Client Service JobSchedule: Full time Posted Date: 2024-09-26T19:02:19+00:00 JobShift: Day : ...
  • 10/30/2024 12:00:00 AM

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Customer Service Associate (Hybrid)
  • Cass Information Systems, Inc
  • Columbus, OH
  • The Customer Service Associate I is a business-to-business role which is accountable for facilitating accurate resolutio...
  • 10/30/2024 12:00:00 AM

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Customer Services Specialist (20/24hr.) - Gahanna Branch
  • Columbus Metropolitan Library
  • Columbus, OH
  • Job Title: Customer Services Specialist (20/24hr./Non-Exempt/Part-time) Location: Gahanna Branch Starting Pay Range: $17...
  • 10/30/2024 12:00:00 AM

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Sales & Booking Coordinator
  • ASM Global
  • Columbus, OH
  • Join our team and get access to some of the hottest events of the year! Work alongside other rock stars as we create a n...
  • 10/30/2024 12:00:00 AM

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Senior Customer Support andAccount Representative Level 2
  • JobRialto
  • Columbus, OH
  • Job Summary: The Senior Customer Support/Account Representative is responsible for handling incoming phone inquiries reg...
  • 10/30/2024 12:00:00 AM

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Call Center Representative
  • West Point Optical LLC
  • Columbus, OH
  • West Point Optical Group Company: West Point Optical West Point Optical Group is a Franchisee with 85 Pearle Vision fran...
  • 10/29/2024 12:00:00 AM

Income Estimation for Contact Center Scheduling Manager jobs
$97,662 to $140,373