Contact Center Representative jobs in Florida
Recently Added Contact Center Representative jobs
Bilingual Contact Center Representative
- Jackson Hewitt - 3571
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Orlando, FL
FULL_TIME
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At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. We take pride in that. The role you play is critical to our success and together we are “Working Hard for the Hardest Working Americans”. This is our mission and it’s a large part of why we work here.
Together we are highly passionate about what we do, and how we can help our clients. For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience. That’s where you come in! We are here to ease their stress and provide expert customer service and tax knowledge.
What you'll do here:- Inbound/Outbound calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Respond efficiently and accurately to client inquiries, explain possible solutions, and ensure that clients feel supported and valued.
- Present a professional, courteous, and confident demeanor via verbal and/or written communications.
- Take ownership in assisting, researching, resolving, or escalating customer issues.
- Respond to customer queries in a timely and accurate way, via phone, email, or chat.
- Diligently and accurately document customer records and cases.
- Engage in active listening with callers, confirm or clarify information and diffuse angry clients, as needed.
- Make sales or recommendations for products or services that may better suit client needs.
- Utilize software, databases, scripts, and tools appropriately.
- Use multiple tools, knowledgebase, and communication skills to effectively research and provide accurate information with the goal of recommending the customer’s next best action to take towards service completion.
Skills you'll bring for success:- 1 - 3 years previous call center experience
- High School Diploma/GED or equivalent related business experience preferred
- Strong written and verbal communication skills
- Great active listening skills
- Exceptional interpersonal and rapport building skills
- Patient and empathetic attitude
- Strong time management and organizational skills
- Comfortable working in a fast-paced environment
- Computer literacy, ability to learn new technologies
- Phone skills, including familiarity with complex or multi-line phone systems
- Ability to learn in-depth knowledge of JH’s products and/or services
- 7 Days Ago
Bilingual Contact Center Representative
- Jackson Hewitt - 3571
-
Winter Park, FL
FULL_TIME
- At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity,...
- 7 Days Ago
Contact Center Representative
- Jackson Hewitt - 3571
-
Casselberry, FL
FULL_TIME
- At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity,...
- 7 Days Ago
Contact Center Representative
- Jackson Hewitt - 3571
-
Orlando, FL
FULL_TIME
- At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity,...
- 7 Days Ago
Contact Center Representative
- Launch Credit Union
-
Titusville, FL
FULL_TIME
- Position Summary This position allows for an optional hybrid work arrangement which includes a combination of both in-office and remote work on a weekly basis. To be eligible for the program, employee...
- 8 Days Ago
Contact Center Representative (On-Site)
- Educational Federal Credit Union
-
Kendall, FL
FULL_TIME
- Job DescriptionJob Summary:The Contact Center Representative performs an essential service role by providing world class experience to the credit union’s membership. This position is responsible for a...
- 10 Days Ago
Contact Center Representative jobs at Popular Companies
Contact Center Representative
- Credit Union of Georgia
-
Marietta, GA
- Job Description Job Description Are you looking for a rewarding career with an organization that puts people first? Cred...
- 6/11/2024 12:00:00 AM
Contact Center Representative
- Clearwater Credit Union
-
Missoula, MT
- Job Description Job Description Clearwater Credit Union is the largest CDFI and second largest credit union in Montana. ...
- 6/11/2024 12:00:00 AM
Contact Center Representative-OB2
- Dental Implants GPS - REMOTE
-
Dana Point, CA
- Job Description Job Description We are looking for a highly motivated contact center agent who is motivated by helping p...
- 6/11/2024 12:00:00 AM
Contact Center Representative
- Caliber Collision
-
Lewisville, TX
- Service Center CSCS TX Job Summary Contacts potential and current customers and solicits sales by telephone and provides...
- 6/10/2024 12:00:00 AM
Contact Center Representative- WFH
- Tivly
-
North Las Vegas, NV
- Job Type Full-time Description Tivly is one of the fastest-growing, profitable insurtech companies, connecting businesse...
- 6/10/2024 12:00:00 AM
Contact Center Representative
- First Commerce Credit Union
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Adel, GA
- Come grow with us! First Commerce is expanding, and we want you to join our dynamic, winning team. At FCCU, you can expe...
- 6/9/2024 12:00:00 AM
Contact Center Representative
- First Commerce Credit Union
-
Tallahassee, FL
- Come grow with us! First Commerce is expanding, and we want you to join our dynamic, winning team. At FCCU, you can expe...
- 6/8/2024 12:00:00 AM
Contact Center Representative
- PINK JEEP TOURS INC
-
Sedona, AZ
- Job Details Job Location Pink Jeep Tours LLC - Sedona - Sedona, AZ Position Type Full Time Salary Range $16.50 Hourly Jo...
- 6/7/2024 12:00:00 AM
About Florida
Florida (/ˈflɒrɪdə/ (listen); Spanish for "land of flowers") is the southernmost contiguous state in the United States. The state is bordered to the west by the Gulf of Mexico, to the northwest by Alabama, to the north by Georgia, to the east by the Atlantic Ocean, and to the south by the Straits of Florida. Florida is the 22nd-most extensive (65,755 sq mi or 170,300 km2), the 3rd-most populous (21,312,211 inhabitants), and the 8th-most densely populated (384.3/sq mi or 148.4/km2) of the U.S. states. Jacksonville is the most populous municipality in the state and the largest city by area in th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative jobs
$31,726 to $41,687
Most Popular Cities in Florida for Contact Center Representative Jobs
What does a Contact Center Representative do?
Contact Center Representative
Receive and document customer concerns.
May 19, 2023
Collects relevant caller data accurately and quickly during the telephone conversation.
May 05, 2023
Documents and enters information in related systems.
April 28, 2023
Contact Center Representative in San Antonio, TX
Manage customer requests from channels other than phone (eg.
March 28, 2023
Contact Center Representative in Salt Lake City, UT
Requires general knowledge of the organization, its services and policies and procedures.
May 13, 2023