Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Voyage FCU is looking for the perfect candidate who is member-focused, eager to learn new technologies the credit union offers, and loves working with fun people.
Our Contact Center Representative I position will provide information and superior service needs to members by handling phone calls, info emails, online applications, live chat, text messaging, and plastic cards, ensuring the highest quality of member service.
What You Will Do:
What You Will Need:
Why Work at Voyage FCU?
Schedule:
Monday - Friday, 9am - 5:30pm
At least 1 Saturday per month, 8:45am - 12:15pm
Voyage Federal Credit Union is a member-owned business providing financial services to the Sioux Falls area for more than 75 years. We offer competitive wages, great benefits with room for personal and professional growth. As Voyage Federal Credit Union, we aspire to create long lasting relationships with our members through every financial journey by providing friendly service and delivering timely, relevant products in a way that's refreshingly uncomplicated.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.