Contact Center Representative - Inbound jobs in Rhode Island
Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Representative - Inbound jobs
Inside Sales Representative - Inbound Call Center
- Amica Insurance
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Lincoln, RI
FULL_TIME
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Inside Sales Representative-Inbound Call Center
10 Amica Center Blvd, Lincoln, RI 02865
Your future is our business.
Our office located in Lincoln, RI is seeking an Inside Sales Representative. This position involves converting inbound calls into new policy growth and driving results through relationship building. Candidates must be able to meet individual and department objectives and apply sales skills while educating customers and cross selling all personal lines of insurance. At Amica we pride ourselves on being an inclusive and supportive environment where we all work together to accomplish the common goal of providing the best experience for our customers. We believe in trust and fostering lasting relationships, for not only our customers, but our employees as well.
Responsibilities:- Sell auto, home and umbrella insurance countrywide by educating and advising customers through primarily inbound telephone calls
- Build enduring relationships and gain trust to advise customers on insurance needs
- Adapt your communication style and sales approach to meet the needs of each individual customer
- Cross-sell insurance coverage and inform customers about bundling discounts, including coverage offered through Amica Life Insurance Company
- Exceed individual and department objectives by participating in various contests designed to drive sales production
- Balance investigating and solving customer inquiries with prioritizing daily work
- Communicate professionally and successfully with customers through phone and email
- Collaborate with team members to further department objectives
Our annual starting salary is between $43,790-$57.704. Compensation will be considered based on your level of experience and/or applicable licenses within the property and casualty industry. In addition, we offer a competitive monthly and quarterly bonus pay structure based on your performance.
The 40-hour/week work schedule after training will be between the core hours of 8:00 AM and 7:00 PM with shifts that may include a Saturday or Sunday, once initial training has been completed. The training schedule will be Monday through Friday, 9:00 AM - 5:00 PM EST.
Work from home may be available up to two days a week once trained to work independently.
Qualifications- High school diploma or equivalent education required
- Sales experience strongly preferred
- Customer service experience preferred
- Ability to navigate multiple computer systems while maintaining professional telephone etiquette
- Excellent interpersonal and communication skills
- Previous insurance background is a plus, but not required
- After being hired, employees are required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided).
- Paid vacation, holidays and sick day
- Competitive salaries and exceptional benefits
- Generous leave programs, including paid parental bonding leave
- Medical, dental, vision coverage, short- and long-term disability, and life insurance
- Student Loan Repayment and Tuition Reimbursement programs
- Fitness and wellness reimbursement
- Generous retirement benefits
- Employee community involvement
- Strong relationships, lifelong friendships
- Opportunities for advancement in a successful and growing company
Amica is the longest-standing mutual insurer of automobiles in the U.S. A direct writer, we also offer home, life, marine and umbrella insurance, as well as annuities. Founded on the principles of outstanding service, Amica creates peace of mind and builds enduring relationships with its customers. That mission is shared and supported by thousands of employees across the country.
Equal Opportunity Policy: All qualified applicants authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.
rp - 9 Days Ago
Inside Sales Representative - Inbound Call Center
- 2023 EVP Refresh
-
Lincoln, RI
FULL_TIME
- Inside Sales Representative-Inbound Call Center10 Amica Center Blvd, Lincoln, RI 02865 Your future is our business. Our office located in Lincoln, RI is seeking an Inside Sales Representative. This po...
- 10 Days Ago
Contact Center- Education Finance
- Axelon Services Corporation
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Johnston, RI
OTHER
- Job Title: Contact Center- Education FinanceLocation: Johnston, RIDuration: 3 Month Contract with possibility of Extension. Hours: Monday - Friday Job Description: This department handles incoming cal...
- 8 Days Ago
Contact Center Associate/Apheresis Tele-Recruiter, Enterprise
- Rhode Island Blood Center
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Providence, RI
FULL_TIME
- Overview In 1979, the Rhode Island Blood Center was established by the hospitals in Rhode Island as a private, not for profit agency to collect, test, and distribute blood products. Today, the Rhode B...
- 1 Month Ago
Contact Center Associate/Apheresis Tele-Recruiter, Enterprise
- New York Blood Center Inc
-
Providence, RI
FULL_TIME
- Overview In 1979, the Rhode Island Blood Center was established by the hospitals in Rhode Island as a private, not for profit agency to collect, test, and distribute blood products. Today, the Rhode B...
- 1 Month Ago
Member Service Advisor - Contact Center
- Navigant Credit Union
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Smithfield, RI
FULL_TIME
- ABOUT: People helping people. That's what a credit union, and in particular Navigant Credit Union, is all about. Our mission is to improve the financial well-being of the families, businesses, and com...
- 3 Days Ago
Contact Center Representative - Inbound jobs at Popular Companies
About Rhode Island
Rhode Island (/ˌroʊd -/ (listen)), officially the State of Rhode Island and Providence Plantations, is a state in the New England region of the United States. It is the smallest state in area, the seventh least populous, the second most densely populated, and it has the longest official name of any state. Rhode Island is bordered by Connecticut to the west, Massachusetts to the north and east, and the Atlantic Ocean to the south via Rhode Island Sound and Block Island Sound. It also shares a small maritime border with New York. Providence is the state capital and most populous city in Rhode Is...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Inbound jobs
$34,866 to $45,812