Contact Center Representative - Inbound jobs in North Carolina
Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Representative - Inbound jobs
Contact Center Representative- WFH
- RemoteWorker US
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Chapel Hill, NC
FULL_TIME
-
Job Description
Job Description
Description:
Tivly is one of the fastest-growing, profitable insurtech companies, connecting businesses with insurance solutions. Combining a best-in-class call center with a proprietary content and customer management platform, we deliver qualified new customers to our partners and match businesses with insurance providers who fit their specific business needs.
Summary:
The remote Call Center Representative works in a high volume fast-paced environment handling inbound and outbound calls (no cold calling) for customers seeking a commercial insurance quote for their small business.
The ideal candidate has a minimum of two (2) years of customer support experience working in a remote call center environment and is comfortable reading scripts.
As the voice of our company, the Call Center Representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping consumers and driving their satisfaction.
Requirements:- Handle a large volume of inbound and outbound calls related to small business owners inquiring about commercial insurance needs
- Follow communication scripts and use knowledge of products and services to go off-script when necessary
- Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
- Meet daily qualitative and quantitative targets. Achieve all objectives for service, productivity, and quality standards
- Must have a Windows, Apple desktop/laptop or Chromebook
- Access to high-speed internet
- Dedicated workspace
- Processor: Intel i5 8th Generation, Intel Celeron N4500 or AMD Ryzen 5 series or newer
- Processor: macOS 11 or newer (Big Sur 11, Monterey 12, Ventura 13, & Sonoma 14)
- RAM & CPU: less than 80% usage
- RAM (physical memory): minimum 8 GB
- Minimum of 2 years experience providing customer support in a call center environment
- Minimum of 2 years working remotely
- High School diploma or equivalent
- Strong experience with technology and proficiency with computers, including Google Workplace (formally G Suite), Google Chrome, and CRM software
- Strong typing and data entry skills
- Bilingual in Spanish is highly preferred
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Strong time management and decision-making skills
- 4 Days Ago
Contact Center Representative
- Self-Help External
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Pisgah, NC
FULL_TIME
- WHO We Are: Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive ...
- 29 Days Ago
Contact Center Representative
- US Eye
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Washington, NC
FULL_TIME
- CONTACT CENTER REPRESENTATIVE About US EYE: US Eye, is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and ...
- 1 Month Ago
Contact Center Sales Representative II
- TruGreen Limited Partnership
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Charlotte, NC
FULL_TIME
- 100847 10830 Quality Drive, Charlotte, North Carolina 28278 Job Description Position Overview TruGreen is currently hiring a Contact Center Sales Representative who will receive inbound and places out...
- 9 Days Ago
Contact center
- Victra
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Winterville, NC
FULL_TIME
- Why Join VICTRA Victra is the largest Verizon authorized retailer in the United States. Our mission is to connect people to life changing technologies that help change the world. Our credo, Every Gues...
- 20 Days Ago
Bi-lingual Customer Contact Center Representative - Remote, Eastern/Central - 2978295
- PV8 US Innovex Inc.
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Raleigh, NC
FULL_TIME
- Join the IQVIA team, where diversity and inclusion thrive in a workplace committed to improving patients' lives. We recognize that our employees are crucial to our mission's success and have been ackn...
- 26 Days Ago
Contact Center Representative - Inbound jobs at Popular Companies
Contact Center Representative
- Credit Union of Georgia
-
Marietta, GA
- Job Description Job Description Are you looking for a rewarding career with an organization that puts people first? Cred...
- 6/11/2024 12:00:00 AM
Contact Center Representative
- Clearwater Credit Union
-
Missoula, MT
- Job Description Job Description Clearwater Credit Union is the largest CDFI and second largest credit union in Montana. ...
- 6/11/2024 12:00:00 AM
Contact Center Representative
- One Nevada Credit Union
-
Las Vegas, NV
- Looking for a career opportunity in banking? At One Nevada Credit Union, employees matter and we could have the perfect ...
- 6/11/2024 12:00:00 AM
Customer Contact Center Representative
- California Association of Realtors
-
Los Angeles, CA
- Job Description Job Description Are you someone who enjoys helping others by fielding a variety of calls ranging from si...
- 6/11/2024 12:00:00 AM
Contact Center Representative
- Caliber Collision
-
Lewisville, TX
- Service Center CSCS TX Job Summary Contacts potential and current customers and solicits sales by telephone and provides...
- 6/10/2024 12:00:00 AM
Contact Center Representative- WFH
- Tivly
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Addison, TX
- Job Type Full-time Description Tivly is one of the fastest-growing, profitable insurtech companies, connecting businesse...
- 6/10/2024 12:00:00 AM
Contact Center Representative- WFH
- Tivly
-
Covington, GA
- Job Type Full-time Description Tivly is one of the fastest-growing, profitable insurtech companies, connecting businesse...
- 6/10/2024 12:00:00 AM
Contact Center Representative
- First Commerce Credit Union
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Tallahassee, FL
- Come grow with us! First Commerce is expanding, and we want you to join our dynamic, winning team. At FCCU, you can expe...
- 6/8/2024 12:00:00 AM
About North Carolina
North Carolina (/ˌkærəˈlaɪnə/ (listen)) is a state in the southeastern region of the United States. It borders South Carolina and Georgia to the south, Tennessee to the west, Virginia to the north, and the Atlantic Ocean to the east. North Carolina is the 28th-most extensive and the 9th-most populous of the U.S. states. The state is divided into 100 counties. The capital is Raleigh, which along with Durham and Chapel Hill is home to the largest research park in the United States (Research Triangle Park). The most populous municipality is Charlotte, which is the second-largest banking center in...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Inbound jobs
$32,060 to $42,126