Contact Center Quality Analyst, Sr. jobs in Delaware
Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst, Sr. jobs
Data Quality Sr. Analyst
- Axelon Services Corporation
-
Castle, DE
CONTRACTOR
-
Global Financial Firm located in NEW CASTLE, DE has an immediate contract opportunity for an experienced Data Quality Sr. Analyst
"This role is currently on a Hybrid Schedule.
You will need to have reliable internet, computer and android or iphone for remote access into the client systems during remote work.
We will be expected in the office weekly 3 days depending on the team requirement.
****Video/ f2f interviews are required prior to all offers.
The Data Quality Analyst (Data Quality Sr. Analyst) helps to ensure data sourced and provisioned by different areas, meets all required Data Quality standards. In this role, moderately complex and variable issues are evaluated with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. The Data Quality Sr. Analyst assesses, evaluates, and analyzes data challenges and provide recommendations on their resolution. They collaborate with an array of teams and groups, developing subject matter expertise and knowledge of industry practices and standards.
Responsibilities:
• Partners with Enterprise Chief Data Office to contribute to the development of procedure guidelines and standards addressing Data Certification and Data Quality management
• Develop methods to identify data patterns and trends in available data sources, perform data quality analytics and identify data challenges
• Contribute to Data Quality resolution strategies and practices
• Assist in data improvement initiatives in compliance with Client Data Governance Policy
• Assists in the remediation of Audit and Regulatory feedback on issues and concerns
• Report Data Quality issues through Client’s corresponding Data/Issue management process, and/or Coordinate efforts for Data consumption demand and Data requirement from strategic data repositories
• Liaise with other areas of the firm to understand data challenges and solutions. Supports identification of data quality rules, thresholds, and other business requirements
• Perform financial reconciliation, and measure Data Quality to drive data quality resolution
• Define and formulate business requirements documents that contribute to resolve Data Quality issues
• Lead project management activities
• Support senior management strategic vision
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm’s reputation and safeguarding Banking, its clients and assets, by driving compliance with applicable rules, laws, and regulations, adhering to Policy, applying sound ethical judgement regarding personal behavior, conduct and business practices, and escalating managing and reporting control issues with transparency
Qualifications:
• 5 years of experience with defining and implementing Data Quality programs; Banking or Finance industry preferred
• Strong analytical skills and attention to detail
• Strong project management skills
• Optimizes work processes by knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
• Proficient in using data management and analysis tools including basic Microsoft applications (Word, Excel, PowerPoint)
• Working knowledge of Collibra and other Data Governance industry standard tools
• Intermediate proficiency in System Query Language (SQL) and Python
• Working knowledge of Tableau (report consumer, JIRA, etc.)
• Demonstrated understanding of Database structures
• Proven ability to provide in-depth and sophisticated analysis with interpretive thinking to define problems and develop innovative solutions
• Anticipates and balances the needs of multiple stakeholders, while monitoring tight deadlines or unexpected requirement changes
• Communicates effectively in non-technical terms at all levels of the organization
• Collaborates effectively by building partnerships and working well with others to meet shared objectives
Education:
• Bachelor's/University degree or equivalent experience - 6 Days Ago
Contact center engineer
- Navient
-
Dover, DE
FULL_TIME
- Earnest’s mission is to make higher education accessible and affordable for everyone. We empower past, present, and soon-to-be students to maximize their financial futures through thoughtful guidance ...
- 8 Days Ago
Contact Center Manager
- Sanford Federal, Inc.
-
Columbia, DE
FULL_TIME,PART_TIME
- About Us SANFORD headquartered in Stafford, VA., is a Service-Disabled VeteranOwned Small Business that provides federal professional services, primarily engaged in providing advanced information tech...
- 11 Days Ago
Contact Center Representative
- Del-One Federal Credit Union
-
Dover, DE
FULL_TIME
- DescriptionCOMPANY PROFILEDel-One Federal Credit Union (Del-One) is a member-owned, financial cooperative and has been a part of the community for over 60 years. Del-One strives to be the members’ fin...
- 20 Days Ago
Contact Center Associate/Apheresis Tele-Recruiter, Enterprise
- Blood Bank of Delmarva
-
Newark, DE
FULL_TIME
- Contact Center Associate/Apheresis Tele-Recruiter, Enterprise Job Locations US-DE-Newark ID 2024-5964 Category Administrative Work Location Type Remote Type Regular Full-Time Overview Memorial Blood C...
- 24 Days Ago
Senior Data Quality Analyst
- Manufacturers and Traders Trust Co
-
Wilmington, DE
FULL_TIME
- Title: Senior Data Quality Analyst Job Location: 301 West 11th Street, Wilmington, DE 19801 DESCRIPTION: Duties: Provide technical leadership to the Enterprise Data and Analytics (EDA) team responsibl...
- 2 Days Ago
Contact Center Quality Analyst, Sr. jobs at Popular Companies
Board Certified Behavior Analysis School 2024-2025 SY
- Epic Special Education Staffing
-
Lake Stevens, WA
- ABOUT US Together, we are the Epic Special Education Staffing family and family is how we view each member of this incre...
- 9/3/2024 12:00:00 AM
Board Certified Behavior Analyst School 2024-2025 SY
- Epic Special Education Staffing
-
Berwyn, IL
- ABOUT US Together, we are the Epic Special Education Staffing family and family is how we view each member of this incre...
- 8/21/2024 12:00:00 AM
Board Certified Behavior Analyst School 2024-2025 SY
- Epic Special Education Staffing
-
Frederick, MD
- ABOUT US Together, we are the Epic Special Education Staffing family and family is how we view each member of this incre...
- 8/21/2024 12:00:00 AM
Call Center Analyst, Work Force Management *Remote*
- Providence St. Joseph Health
-
Renton, WA
- Description Providence Health Plan caregivers are not simply valued - they're invaluable. Join our team and thrive in ou...
- 6/11/2024 12:00:00 AM
Bilingual Call Center Analyst
- Clark Creative Solutions
-
Silver Spring, MD
- Job Description Job Description We are seeking a highly motivated and customer-oriented Bilingual Call Center Representa...
- 6/11/2024 12:00:00 AM
Call Center Analyst & Scheduling Specialist
- Metlife Legal Plans
-
Cleveland, OH
- Job Description Job Description MetLife Legal Plans is currently hiring a Client Service Center Analyst & Scheduling Spe...
- 6/11/2024 12:00:00 AM
Technical Lead
- TekJobs
-
Alpharetta, GA
- Required Skills: Tier2 Support. Focus on Outage and Incident tickets passed from T1- team 12*5 and 24*7 on Call. Analyst...
- 6/8/2024 12:00:00 AM
Call Center Analyst 1
- Iron Bow Technologies
-
Manassas, VA
- Iron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, ...
- 6/8/2024 12:00:00 AM
About Delaware
Delaware is 96 miles (154 km) long and ranges from 9 miles (14 km) to 35 miles (56 km) across, totaling 1,954 square miles (5,060 km2), making it the second-smallest state in the United States after Rhode Island. Delaware is bounded to the north by Pennsylvania; to the east by the Delaware River, Delaware Bay, New Jersey and the Atlantic Ocean; and to the west and south by Maryland. Small portions of Delaware are also situated on the eastern side of the Delaware River sharing land boundaries with New Jersey. The state of Delaware, together with the Eastern Shore counties of Maryland and two co...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$53,981 to $73,674
Most Popular Cities in Delaware for Contact Center Quality Analyst, Sr. Jobs
What does a Contact Center Quality Analyst, Sr. do?
Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020