Consumer Loan Collection/Recovery Supervisor jobs in the United States

Consumer Loan Collection/Recovery Supervisor supervises a team of recovery representatives in consumer collection activities. Coaches team to achieve collection targets. Being a Consumer Loan Collection/Recovery Supervisor directs initiatives and policies to improve collection process. May require a bachelor's degree. Additionally, Consumer Loan Collection/Recovery Supervisor typically reports to a manager or head of a unit/department. The Consumer Loan Collection/Recovery Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Consumer Loan Collection/Recovery Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Supervisor Consumer Loan Servicing
  • City National Bank
  • Los Angeles, CA FULL_TIME
  • SUPERVISOR CONSUMER LOAN SERVICING

     

    WHAT IS THE OPPORTUNITY?
    The Consumer Servicing Supervisor is responsible for managing and coordinating the daily operations of boarding consumer loans. Provides excellent service and quality control oversight to ensure accuracy and efficiency in loan boarding activities and while ensuring that projects and production timeframes are completed on schedule.
    • This position is responsible for the leadership and supervision of the Escrow servicing functions overseeing the day-to-day operations and activities related to all mortgage, HELOC and consumer loan activities. The multi- faceted department manager is accountable for the tracking of escrow and sub-servicer monitoring.
    • The escrow supervisor role will be responsible for several functions including all Hazard, Flood, Mortgage Insurance, Escrow Analysis, Tax processes, etc. Responsible for the management and performance of key vendors and the interaction with key internal partners.
    • Responsible for the coordination of information requests and responses required as part of any internal and/or external audits, exams and/or reviews.
    • Manage all compliance and legal changes impacting escrow activities, including the communication/notification with team and vendors, system changes, policy and procedure changes, etc.
    • Serve as the SME/focal point for Escrow on all transfer/acquisition projects.
    • Ensure all activities are compliant and focused on providing exceptional customer service and experience.
    • Must ensure all controls are being properly monitored and worked by the team.
    • Works diligently with internal partners to ensure all processes are compliant with the major federal and state regulations including RESPA, TILA, SCRA, FCRA, FACTA, EDAAP, etc and must respond and review to all escrow related complaints.
    • Must collaborate regularly with internal and external customers.
    • Hazard
    • Flood
    • Insurance
    • Mortgage Insurance
    • Taxes
    • Escrow Analysis
    • External/Internal audit management
    • Complaints
    • Customer Service
    • Vendor Management
    • Project management
    • Excel Proficiency
    • QC
    • Policy, Procedure, and Job aid management

     

    What you will do
    • Manages a team responsible for boarding and funding new and renewed consumer loans such as 1st mortgage and various loan products. Ensures all advances, wires, payment, payoffs, and prepare appropriate GL entries for balancing while maintaining quality assurance on the complex loans being booked in FIS.
    • Manage pipeline and provide direction to the team as well as completing core boarding functions when necessary to avoid a backlog situation.
    • Act as the gatekeeper for loans and ensure regulatory requirements and bank policies are met prior to having the team board loans
    • Writes procedures and checklists, streamline processes, and work reports to facilitate quality output
    • Responsible and accountable for appropriate quality controls of loans boarded, services provided and processes that are established
    • Approves wires that are less than $1million

    Must-Have*

    • Minimum of 5 years of loan operations experience with a financial
    • Minimum 5 years of experience managing people in a lead capacity preferably with a financial institution/loan environment, with an emphasis in customer service and meeting deadlines
    • Minimum 5 years of MS office experience

    Skills and Knowledge

    • Excellent working knowledge of mortgage operations.
    • Proven ability to lead, coach, and mentor.
    • Ability to communicate effectively
    • Able to adjust to new changes
    • Able to handle a heavy volume of transactions and multiple tasks.
    • Detail oriented with strong follow-up skills.
    • Able to manually compute accrual adjustments.
    • Skillful with Excel, work and PowerPoint
    Compensation
    Starting base salary: $59,467 - $94,975 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

    *To be considered for this position you must meet at least these basic qualifications
    The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

     

    Benefits and Perks
    At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks.

     

    INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
    City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'

     

    ABOUT CITY NATIONAL
    We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.
  • 3 Days Ago

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Bilingual Customer Service / Consumer Loan Specialist
  • Sun Loan Company
  • Wichita Falls, TX FULL_TIME
  • As a bilingual (Spanish/English) Customer Service Loan Specialist, you will work with customers to explain our offerings, as well as conduct outreach to customers who are overdue on loan payments, wor...
  • 29 Days Ago

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Central Loan Processing Supervisor - Consumer Loan Documentation
  • fnbalaska
  • Anchorage, AK FULL_TIME
  • GENERAL PURPOSE SUMMARY Directs the activities of unit processing personnel ensuring loan file compliance with bank policies and governing regulations, and provides appropriate processing and closing ...
  • 1 Month Ago

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Loan Processing Supervisor
  • Galion Building and Loan Bank
  • Galion, OH FULL_TIME
  • Galion Building and Loan Bank Job Title: Loan Processor/Servicer Department: Loan Department Reports to: VP of Lending Prepared 04/06/2023. Summary: Responsible for all aspects of loan processing and ...
  • 1 Month Ago

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Customer Service Representative - Consumer Finance
  • Citizens Savings & Loan
  • Knoxville, TN FULL_TIME
  • The CSR is a front-line individual whose primary responsibilities are to interact with customers face-to-face or over the phone. Provide the customers with information, resolve problems and direct cus...
  • 1 Month Ago

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Consumer Direct Floor Coach (Mortgage)
  • LOAN SIMPLE INC
  • Chandler, AZ FULL_TIME
  • Join the fastest growing consumer direct lender in the country The mortgage “Boom" is happening at Loan Simple. We are looking for top professionals to join our management team and capitalize on the o...
  • 18 Days Ago

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Client Services Coordinator
  • CBRE
  • Columbus, OH
  • Client Services Coordinator Job ID 167083 Posted 24-Sep-2024 Service line Advisory Segment Role type Full-time Areas of ...
  • 10/31/2024 12:00:00 AM

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Patient Services Representative
  • A+ Consulting
  • Delaware, OH
  • Job Description Job Description Quest Diagnostics seeks Patient Services Representative. Hours - 6:00 AM -3:00 PM Rotati...
  • 10/31/2024 12:00:00 AM

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Home Services Project Manager - Columbus
  • Everything But The House
  • Columbus, OH
  • OUR STORY AND HOW YOU CAN HELP CONTRIBUTE Everything But The House (EBTH) is a revolutionary marketplace, making it easi...
  • 10/30/2024 12:00:00 AM

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5638 - SBA Client Specialist
  • Huntington National Bank
  • Columbus, OH
  • Description Summary: Client Specialist for Government Guaranteed - Small Business Association (SBA) 7a line of business,...
  • 10/30/2024 12:00:00 AM

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SBA Client Specialist-2
  • Huntington Bancshares Inc
  • Columbus, OH
  • Description Summary: Client Specialist for Government Guaranteed - Small Business Association (SBA) 7a line of business,...
  • 10/30/2024 12:00:00 AM

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Customer Services Specialist (20/24hr.) - Gahanna Branch
  • Columbus Metropolitan Library
  • Columbus, OH
  • Job Title: Customer Services Specialist (20/24hr./Non-Exempt/Part-time) Location: Gahanna Branch Starting Pay Range: $17...
  • 10/30/2024 12:00:00 AM

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Paint Equipment Service Team Manager
  • Honda
  • East Liberty, OH
  • Paint Equipment Service Team Manager Requisition ID: 4269 Location: East Liberty, OH, US, 43319-9407 Workstyle: Onsite S...
  • 10/30/2024 12:00:00 AM

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Patient Care Coordinator
  • Hanger, Inc.
  • Columbus, OH
  • Why Us?: With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prost...
  • 10/28/2024 12:00:00 AM

Income Estimation for Consumer Loan Collection/Recovery Supervisor jobs
$64,105 to $93,253