Consumer Loan Collection Manager manages a group of collection supervisors and develops collection strategies to minimize collection portfolio loss. Responsible for initial and ongoing training of all subordinate personnel. Being a Consumer Loan Collection Manager requires a bachelor's degree. Typically reports to a top management. The Consumer Loan Collection Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Consumer Loan Collection Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2025 Salary.com)
Action Credit Loans is a loan company serving our Texas communities
Our work environment includes:
As a Branch manager, job duties include maintaining a well-run and profitable office, interacting in a positive and effective manner with the public, obtaining confidential information for loan applications and answer any customer questions. Additional responsibilities may include, but are not limited to:
Responsibilities:
· Provide friendly excellent customer service to our customers in person and over the phone
· Take loan application and processes for approval/denial
· Receive and post payments
· Maintain and balance cash drawer daily
· Maintain delinquency standards
· Service past due accounts with dignity and respect to our customers and build solutions
· Make daily bank deposits
· Call approved and unmade application to close loan
· Maintain compliance with policies and procedures
· Network within the community to find and attract new customers
· Maintain an organized, clean and professional work environment
· Work closely with other team members to obtain branch goals
· Other duties as assigned
Experience:
-Basic computer skills and be able to operate a calculator
-Must have a valid driver’s license with a reliable vehicle and valid proof of insurance
- Ability to work Monday – Friday
-Ability to speak English and Spanish
-Stable work history
- Previous experience in a customer service role is preferred
- Familiarity with phone etiquette and effective communication techniques
We offer competitive compensation, including benefits such as:
- Health insurance coverage
- Paid time off and holidays
- Retirement savings plan options
-Bonus pay structure - Gas Allowance
If you have excellent communication skills, a strong attention to detail, and enjoy providing exceptional customer service, we encourage you to apply.
Job Type: Full-time
Pay: From $34,000.00 per year
Benefits:
Compensation Package:
Schedule:
Work Location: In person
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