Collections Supervisor jobs in Pennsylvania
Recently Added Collections Supervisor jobs
Supervisor - Collections
- Guardian Protection
-
Warrendale, PA
FULL_TIME
-
Are you interested in working in a growing industry? Increased demand for smart home security has opened a brand new opportunity at Guardian for high-energy people like you.
We provide smart technology, 24/7 professional monitoring, and peace of mind to hundreds of thousands of customers. Our products are installed by experts, monitored by real people, and truly make a difference. We do what we do because of one simple truth: life is better when it’s safe.
The Collection Supervisor is responsible for managing and overseeing the activities of a team of collection specialists. The primary goal of this role is to ensure the efficient and effective collection of outstanding debts owed to Guardian for all customer types. Utilize operating systems to ensure compliance with policies, procedures, and guidelines. Evaluate performance metrics through appropriate action such as coaching, mentoring, training, and corrective action to successfully resolve concerns regarding employee performance and adherence to company policies.
What’s In It For You- Attractive compensation package
- Comprehensive benefit package starting day 1
- Opportunity to grow within the company
- The chance to be part of a Top 10 company and high-energy employee culture
- Provide guidance, support, and training to team members
- Monitor the performance of collection agents through regular review of key metrics and reports
- Develop and implement effective collection strategies to maximize dept recovery
- Generate and analyze reports to track the progress of collection efforts
- Analyze data and trends to identify opportunities for improvement in the collection process
- First level to address escalated collection calls
- Assist in negotiating payment arrangements or settlements with customers when necessary
- Build and maintain positive relationships with national/commercial account representatives and key stakeholders.
- Collaborate with sales and account management teams to address and resolve customer issues related to collections.
- Strong analytical, problem-solving, decision-making, and organizational skills.
- Proficiency with Microsoft Office Suite, including Word, Outlook, Excel (VLOOKUP and Pivot tables)
- 3 years’ experience as call center supervisor or similar equivalent experience and/or successful completion of career progression plus demonstration of necessary leadership, experience, knowledge, and results
- Collection experience is preferred, and knowledge of the Fair Debt Collections Act is beneficial
- Thorough understanding of company and departmental policies, procedures, products, and resources
- Adaptable and supportive of change
- Able to work independently and as a team member to achieve team and company goals
- Able to manage projects, handle multiple assignments and meet deadlines
- Strong problem solving and organizational skills
- Ability to work flexible schedules at times (evenings, weekends, holidays)
- Commercial and National collection experience
The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions.
Armstrong is an Equal Opportunity Employer. - 7 Days Ago
Supervisor - Collections
- Guardian Protection Services, Inc.
-
Warrendale, PA
FULL_TIME
- Are you interested in working in a growing industry? Increased demand for smart home security has opened a brand new opportunity at Guardian for high-energy people like you. We provide smart technolog...
- 8 Days Ago
Business Analyst
- Keystone Collections Group
-
Irwin, PA
FULL_TIME
- The Business Analyst acts as a domain expert for internal business systems, client-facing applications, and end user solutions. The BA identifies and creates business cases for new systems or improvem...
- 3 Days Ago
Customer Service Representative, Lebanon, PA
- Keystone Collections Group
-
Lebanon, PA
FULL_TIME
- Location: Lebanon, PA 17042Job Summary: Customer Service Representative, Tax Collection, will be responsible for taxpayer calls and office walk-ins regarding inquiries about their accounts and/or taxe...
- 4 Days Ago
Data Processors
- Keystone Collections Group
-
Huntingdon, PA
FULL_TIME
- We are seeking talented data processors to join our team. Data Processors will be responsible for verifying information received from various types of tax returns, updating documents, and processing i...
- 6 Days Ago
Agile Project Manager
- Keystone Collections Group
-
Irwin, PA
FULL_TIME
- Job Summary: The Agile Project Manager (APM) is responsible for the timely delivery of high-quality technical solutions that drive key business strategies. The APM leads a cross functional development...
- Just Posted
Collections Supervisor jobs at Popular Companies
Collections Coordinator
- Creative Financial Staffing
-
Pittsburgh, PA
- COLLECTIONS COORDINATOR ABOUT THE COMPANY: Our client is a leading manufacturing organization and they are looking to ad...
- 6/11/2024 12:00:00 AM
Debt Collections Supervisor
- Blitt & Gaines P.C.
-
Merrillville, IN
- We are seeking a highly organized and detail-oriented Collections Supervisor to oversee our collections department. As a...
- 6/11/2024 12:00:00 AM
Collections Coordinator
- Creative Financial Staffing
-
Eagan, MN
- Collections Coordinator The Collections Coordinator is responsible for managing the collections process of an organizati...
- 6/11/2024 12:00:00 AM
Collections Supervisor
- Hankey Group External
-
Los Angeles, CA
- Under minimal supervision, the Servicing Department Supervisor assists the Management Team with overseeing the departmen...
- 6/10/2024 12:00:00 AM
Collections coordinator
- Creative Financial Staffing
-
Chicago, IL
- Collections Coordinator Overview of the company: Our client is a privately held company in the distribution space They a...
- 6/10/2024 12:00:00 AM
Credit & Collections Supervisor
- Hussmann
-
Bridgeton, MO
- As a leader as on the Finance team, this role is accountable for the personnel, processes, systems, and policies that ma...
- 6/8/2024 12:00:00 AM
Credit Collections Supervisor
- Accounting Career Consultants, ACC Legal & HR Career Consultants
-
St Louis, MO
- Why is This a Great Opportunity? *Leader on the Finance team – ownership of the Credit & Collections team, mentor and ma...
- 6/8/2024 12:00:00 AM
Collections Coordinator
- Creative Financial Staffing
-
Pittsburgh, PA
- COLLECTIONS COORDINATOR ABOUT THE COMPANY: Our client is a leading employer in the Pittsburgh market and they're looking...
- 6/8/2024 12:00:00 AM
About Pennsylvania
Pennsylvania (/ˌpɛnsɪlˈveɪniə/ (listen) PEN-sil-VAY-nee-ə), officially the Commonwealth of Pennsylvania, is a state located in the northeastern and Mid-Atlantic regions of the United States. The Appalachian Mountains run through its middle. The Commonwealth is bordered by Delaware to the southeast, Maryland to the south, West Virginia to the southwest, Ohio to the west, Lake Erie and the Canadian province of Ontario to the northwest, New York to the north, and New Jersey to the east.
Pennsylvania is the 33rd-largest state by area, and the 6th-most populous state according to the most recent of...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Collections Supervisor jobs
$41,066 to $52,671
Most Popular Cities in Pennsylvania for Collections Supervisor Jobs
What does a Collections Supervisor do?
Collections Supervisor
Develop and lead individual monthly performance meetings with agents to review overall productivity, scorecards, audit reviews, and evaluated calls in addition to addressing any other current performance feedback by Business Units and customer complaints.
July 20, 2021
Communicates directly with collection agencies, payors, government agencies and/or attorneys to resolve outstanding collections issues.
July 19, 2021
Demonstrates the ability to make sound and thorough decisions after reviewing the facts, incorporating perspectives of others, applying technical knowledge, past experience, and incorporating company policy.
July 15, 2021
Performs as loan underwriter for consumer and real estate loans within the guidelines authorized by the Board of Directors and documented in the Loan Officer Approval Matrix.
July 13, 2021
Review recorded calls, production reports, and schedule adherence for continuous agent performance and to ensure required KPI, delinquency, and other call center metrics are met or exceeded.
June 26, 2021
Monitors and provides reports on the growth of the physical collection, monitoring and projecting shelving capacity fill rates.
June 02, 2021
Demonstrated ability to provide leadership and direction to staff, as well as ability to work independently and withstand pressure that may arise when dealing with the public, physician/clinic and staff.
May 21, 2021
Manage staff work assignments including oversight of work ques and distribution of standard department reports to ensure hospital accounts are worked.
May 02, 2021
Provide adequate staffing levels for scheduled collection activities by responding to and covering call-ins during on-call shift by working with other team leaders and supervisors as needed.
April 26, 2021
Assists in Collections QC functions including DRF review, completing Correction Reports, performing follow-up discussions with staff as assigned, performing audits, reviewing QC records and data sheets, and assisting with QC activities as requested.
April 17, 2021