Develop and lead individual monthly performance meetings with agents to review overall productivity, scorecards, audit reviews, and evaluated calls in addition to addressing any other current performance feedback by Business Units and customer complaints.
July 20, 2021
Communicates directly with collection agencies, payors, government agencies and/or attorneys to resolve outstanding collections issues.
July 19, 2021
Demonstrates the ability to make sound and thorough decisions after reviewing the facts, incorporating perspectives of others, applying technical knowledge, past experience, and incorporating company policy.
July 15, 2021
Performs as loan underwriter for consumer and real estate loans within the guidelines authorized by the Board of Directors and documented in the Loan Officer Approval Matrix.
July 13, 2021
Review recorded calls, production reports, and schedule adherence for continuous agent performance and to ensure required KPI, delinquency, and other call center metrics are met or exceeded.
June 26, 2021
Monitors and provides reports on the growth of the physical collection, monitoring and projecting shelving capacity fill rates.
June 02, 2021
Demonstrated ability to provide leadership and direction to staff, as well as ability to work independently and withstand pressure that may arise when dealing with the public, physician/clinic and staff.
May 21, 2021
Manage staff work assignments including oversight of work ques and distribution of standard department reports to ensure hospital accounts are worked.
May 02, 2021
Provide adequate staffing levels for scheduled collection activities by responding to and covering call-ins during on-call shift by working with other team leaders and supervisors as needed.
April 26, 2021
Assists in Collections QC functions including DRF review, completing Correction Reports, performing follow-up discussions with staff as assigned, performing audits, reviewing QC records and data sheets, and assisting with QC activities as requested.
April 17, 2021