Client Technologies Manager jobs in Illinois
Client Technologies Manager improves desktop hardware and software processes and supports critical business strategies by managing the development, installation, vendor selection, maintenance and repair of desktop equipment. Leads multiple projects and oversees technical staff to ensure that client specifications are met. Being a Client Technologies Manager requires a bachelor's degree. Typically reports to a head of a unit/department. The Client Technologies Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Client Technologies Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Recently Added Client Technologies Manager jobs
Client Success Manager
- Ascend Technologies
-
Chicago, IL
FULL_TIME
-
Must Be Located In
CHICAGO, IL, LITTLE ROCK, AR OR NORTHWEST, AR
Purpose
This position’s primary responsibility will be to manage the client relationship with our Managed Service customers. In this role, the Client Success Manager will: serve as the primary client contact, provide coordination between the client and our delivery resources in the event of delivery escalations, ensure clients expectations are properly managed, deliver client reporting, and provide proactive support for future technology solutions. This position will also be responsible for working with internal team on upsell opportunities for the assigned client base.
Responsibilities- Develop consistent long-term partnerships with customers to ensure mutual success and value realization.
- Focused on the Day-to-day management of assigned client accounts typically these will be within Ascends managed client tier accounts.
- Understand short and long-term customer goals and objectives and recommend additional technical solutions and/or Ascend services.
- Coordinate the planning, design, and systems engineering work necessary to build and address client requirements.
- Manage client communication structure (Service Point of Contact, escalation contact, etc.).
- Communicate, and report on issue resolution and billing or agreement questions from assigned clients.
- Act as the primary client liaison on behalf of Ascend.
- Engage assigned accounts on both an ad-hoc bases, as well as on a defined schedule for status updates, operational review, growth discussion, and relationship building.
- Delivery of required periodic reporting (routine business reviews, number of tickets, status of tickets, SLAs for response and resolution, availability of infrastructure, etc.).
- Work with clients to renew contracts ahead of termination dates and align to latest service agreement templates with use of sales calculators.
- Work as one team with other team members such as BDE's, Architects, Engineers, SOA’s, and Client Success Associates.
- Coordination during an outage and coordination of proactive maintenance notices.
- Identify and communicate systemic issues to the operations team for remediation and resolution.
- Understand business needs and requirements of existing clients and help turn those goals into projects and proposals.
- Maintain structured account plans that detail short- and long-term IT plans.
- Assist with positioning other Ascend capabilities to existing clients.
- Drive the development/enhancement of Ascend methodologies, processes, and approaches to enhancing the client experience.
- Other Responsibilities as assigned by management
- Bachelor of Science in Computer Science, MIS, Business, or similar degree
- 6 total years of progressively responsible roles relating to technical services and client-facing in the consulting or managed services industry.
- Must have experience managing a variety of teams, including small engagements as well as large initiatives.
- Passion for client service and creating great client experiences, with an attitude of “going above and beyond” to exceed expectations.
- Strong project management methodology background, including schedule, scope, issue and risk management experience, change management, strategic planning and analysis.
- Strong communication skills to be able to work with clients and present to C-level executives.
- Thoroughly and accurately understand issues and analyze the problem in a systemic fashion.
- High performing Client Success Managers have a demonstrated ability to overcome obstacles, work with a team to achieve sales goals, and articulate ideas clearly and concisely in a variety of settings.
- Self-starter with ability to build relationships, communicate product knowledge, and close deals quickly.
- Ability to solve problems with critical thinking, integrity-based judgment, and strong decision-making skills.
- Strong collaboration skills and ability to work closely and effectively with team members across departments and at all levels of the organization.
- Proven track record or willingness to learn with a highly skilled team in developing new relationships with customers and ability to translate client business needs into solutions.
- Must have firm understanding of infrastructure and application development technologies, including Microsoft Operating Systems, O365, VMWare and Citrix virtualization technologies, networking knowledge, storage and backup solutions, anti-virus programs and experience supporting custom third-party applications.
- Experience in developing work plans, project scopes, pricing estimates, and presentations to be able to assist in selling work to clients.
CORE VALUES
We are seeking highly motivated individuals who have the willingness and ability to demonstrate Ascend core values:- Committed to Client Success: Our actions and our words always align with the best interest of the client.
- One Team: We work collaboratively to overcome challenges with humility and respect and do what it takes to find innovative solutions.
- Integrity: We are unquestionably committed to doing the right thing even when it is hard.
- Accountability: We hold ourselves and each other accountable for keeping our commitments to our clients, our communities, and one another.
- Transparency: We create open lines of communication with each other and our clients, fostering relationships founded on candor and trust.
Must be able to sit, stand, and bend for the duration of shift. The position is mainly sitting, with occasional lifting up to 50 lbs, such as laptop, server equipment, and, driving to the work site to meet with client(s).
Salary Expectations: Starting at $90,000 - 13 Days Ago
Electronic Classroom Technical Support Specialist
- Client First Technologies
-
Great Lakes, IL
FULL_TIME
- Client First Technologies (CFT) is looking for an Electronic Classroom Technical Support Specialist who specializes in electronic classroom technical support. The Electronic Classroom Technical Suppor...
- 6 Days Ago
Client Partner
- VirtuSense Technologies
-
Peoria, IL
FULL_TIME
- VirtuSense Technologies is advancing the transformation of proactive healthcare for all. We keep loved ones well by providing actionable insights for physicians, caregivers, and families through AI, d...
- 4 Days Ago
Client Analyst
- Basis Technologies
-
Chicago, IL
FULL_TIME
- WHO WE ARE Basis Technologies delivers software and services to automate digital media operations for more than 1,000 leading agencies and brands. Our comprehensive ad tech platform, Basis, supports t...
- 1 Month Ago
Data Entry Operator, Client Facing Technologies
- Cresa Global Inc
-
Chicago, IL
FULL_TIME
- DescriptionKey Responsibilities:- Collecting and entering data in databases and maintaining accurate records of valuable customer related data.- Insert customer and account data by inputting text base...
- 20 Days Ago
Proposals Manager
- Strategic HR Client Job Openings
-
Chicago, IL
FULL_TIME
- Career Opportunity: Proposals Manager with Firma Clinical Research Do you have a strong background leading the pre-award and post-award/budget development process? Can you manage budgeting and perform...
- 26 Days Ago
Client Technologies Manager jobs at Popular Companies
Customer Service Manager
- Palisades Store (Ftn Hills & Palisades)
-
Fountain Hills, AZ
- 13757 N Fountain Hills Blvd Fountain Hills Arizona, 85268, +1 (480) 8165002 Position Description: Responsible for the ov...
- 6/4/2024 12:00:00 AM
Customer Service Manager
- Thomas2 Store (32nd St & Thomas)
-
Phoenix, AZ
- 3130 E Thomas Rd Phoenix Arizona, 85016, +1 (602) 2163906 Starting Pay: $17/ Hour Position Description: Responsible for ...
- 6/3/2024 12:00:00 AM
Customer Service Manager
- Lake Havasu Store (Lake Havasu, Arizona)
-
Lake Havasu City, AZ
- 1990 McCulloch Blvd Lake Havasu Arizona, 86403, Position Description: Responsible for the oversight, leadership and achi...
- 5/31/2024 12:00:00 AM
Customer Service Manager
- Dunlap2 Store (I-17 & Dunlap)
-
Phoenix, AZ
- 9201 N. 29th Ave Phoenix Arizona, 85051, +1 (602) 2163927 Position Description: Responsible for the oversight, leadershi...
- 5/29/2024 12:00:00 AM
Customer Service Manager
- Idaho Store (W. Old W. Hwy & Idaho Rd)
-
Apache Junction, AZ
- 185 West Apache Trail Apache Junction Arizona, 85120, +1 (480) 3987653 Position Description: Responsible for the oversig...
- 5/28/2024 12:00:00 AM
Customer Service Manager
- Camelback2 Store (17th Ave & Camelback Rd)
-
Phoenix, AZ
- 1625 W. Camelback Rd Phoenix Arizona, 85015, +1 (602) 6981923 Starting Pay: $17/ Hour Position Description: Responsible ...
- 5/14/2024 12:00:00 AM
Customer Service Manager
- Pebble Creek Store (150th Dr & McDowell Rd)
-
Goodyear, AZ
- 15433 W McDowell Road Goodyear Arizona, 85395, +1 (602) 2163913 Position Description: Responsible for the oversight, lea...
- 5/6/2024 12:00:00 AM
Customer Service Manager
- MV Transportation
-
Las Vegas, NV
- Overview: If you reside in California, please see our California Applicant Privacy Policy for more information about our...
- 4/11/2024 12:00:00 AM
About Illinois
Illinois (/ˌɪlɪˈnɔɪ/ (listen) IL-ih-NOY) is a state in the Midwestern and Great Lakes region of the United States. It has the fifth largest gross domestic product (GDP),
the sixth largest population, and the 25th largest land area of all U.S. states. Illinois is often noted as a microcosm of the entire United States. With Chicago in northeastern Illinois, small industrial cities and immense agricultural productivity in the north and center of the state, and natural resources such as coal, timber, and petroleum in the south, Illinois has a diverse economic base, and is a major transportation hu...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Client Technologies Manager jobs
$114,773 to $166,884
Most Popular Cities in Illinois for Client Technologies Manager Jobs
What does a Client Technologies Manager do?
Client Technologies Manager in Dallas, TX
As part of Client Technology, you’ll be shaping the future of EY services.
January 08, 2020
Client Technologies Manager in Gainesville, FL
Director of Imaging Operations leading a team of 13 Project Managers and the imaging of over 130 clinical trials.
January 24, 2020
Client Technologies Manager in Memphis, TN
A key goal will be to bring a renewed sense of partnership and responsiveness to clients in the region.
January 29, 2020