Catering Operations Manager jobs in Provo, UT

About Us:

At Pinguino’s Gelato, we specialize in crafting authentic gelato and creating exceptional catering experiences. From gelato carts to charcuterie boards and other unique offerings, our services are aimed at being a step above our competition. We are seeking a dynamic Catering Manager to oversee our catering operations, lead our catering team, and successfully ensure the delivery of memorable experiences for our clients.

Position Summary:

The Catering Manager is responsible for the planning, coordination, and execution of all catering operations. This includes managing event logistics, leading staff, and ensuring client satisfaction. This is a hands-on position that requires attention to detail and a willingness to do what is needed to make an event run smoothly. The ideal candidate is a doer who takes initiative and ensures things get done.

Key Responsibilities:

Event Planning and Coordination:

• Serve as the primary point of contact for clients, confirming key event details.
• Hold responsibility for event preparation including pull sheets, supply inventory, and organization.
• Personally attend and lead events, ensuring smooth execution and client satisfaction.

Team Management:

• Train and develop catering team members, ensuring compliance with company policies.
• Create and approve staff schedules, ensuring adequate coverage for all events.
• Foster a positive, collaborative work environment that aligns with company values.

Operational Oversight:

• Monitor labor hours and event costs to ensure profitability.
• Identify opportunities for process and cost improvements.
• Document post-event notes, including team performance and client feedback.

Client and Venue Relations:

• Build and maintain relationships with clients, venues, and event planners.
• Represent Pinguino’s Gelato at tastings and networking events.

Preparing for Future Growth:

• Identify potential team leads for future promotion or increased responsibilities.
• Develop standard operating procedures to streamline training and delegation.

Work Schedule:

• Summer Event Season: Workdays will typically be Wednesday through Saturday. Occasionally, Tuesday evenings may be needed for promotional activities. The summer season is mid-April through September.
• Work hours will be afternoon through late evening on Fridays and Saturdays.
• Work hours on Wednesdays and Thursdays can be flexible depending on event needs.
• Variable hours are required during peak times, including evenings, weekends, and some holidays.
• Non-Summer Season: Workdays will typically be Monday-through-Friday. Occasionally, Saturday evenings may be needed for events with corresponding comp time given during the week when Saturday time is needed.
• Work hours will be flexible afternoon through early evening.

What We’re Looking For:

• Proven experience in project or event management; food service experience is a plus.
• Strong organizational and multitasking skills.
• Strong written and verbal communication and leadership abilities.
• Clean driving record and willingness to drive company vans.
• Ability to remain calm under pressure and resolve problems effectively.
• Physical ability to lift and move equipment up to 50 lbs.

Pay & Benefits:

• Pay: $17–$26/hour ($39,520–$52,000 annually), based on experience and qualifications.
• Performance Bonuses: Additional incentives tied to profitability and customer satisfaction.
• Employee discounts on gelato and catering services.

Why Join Us?

At Pinguino’s Gelato, you’ll have the opportunity to lead a talented team, work in a fun environment alongside some of Utah’s premier event venues and full-service caterers, and contribute to a growing brand known for quality and creativity. If you’re passionate about hospitality and delivering unforgettable experiences, we’d love to hear from you!