Cage Shift Supervisor - Casino jobs in the United States

Qualifications

Education

High school diploma or the equivalent.

1. Schedules personnel on an assigned shift.
2. Responsible for the accurate completion of all shift work.
3. Maintain harmony among Team Members and resolves grievances.
4. Handles guest related problems.
5. Supports and maintains Four Queens courtesy guidelines.
6. Promote outstanding guest relations.
7. Perform other duties as assigned.
8. Carries out supervisory responsibilities in accordance with the organization’s polices and applicable laws.
9. Responsibilities include training Team Members; planning assigning and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems.

Licenses

Gaming License

Other

Ability to read and comprehend instructions and information.

Professional personal appearance.

Excellent communication skills.

Ability to meet company's production and quality standards.

Must be able to tolerate areas containing secondary smoke and high noise levels. Must work calmly and be able to grasp change quickly. Must be able to stand and talk for extended periods of time. Ability to lift 10-40 pounds. Work may require a flexible (weekends and nights) schedule.

Physical Requirements

Specialized Work Experience

Regular attendance in conformance with the standards which may be established by Four Queens from time to time is essential to the successful performance of this position. Team Members with irregular attendance will be subject to Four Queens disciplinary action up to and including termination of Four Queens employment.

Due to the cyclical nature of the hospitality/entertainment industry, Team Members may be required to work varying schedules to reflect the business needs of the property.

Upon employment, all Team Members are required to fully comply with Four Queens policies and procedures for the safe and efficient operation of company facilities. Team Members who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment.

The work environment characteristics described here are representative of those Team Member encounters while performing the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

General Expectations

Devote himself/herself to insuring satisfaction to customers.

Determine management, production and quality requirements by asking questions and listening.

Attend company meetings as required.

Maintain a follow-up system that encourages follow through with assigned projects.

Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.

Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

Understand the terminology of the business and keep abreast of technology changes in products and services.

Know and understand the federal, state and local requirements which govern the company’s business.

Follow lawful directions from supervisors.

Understand and follow work rules and procedures.

Participate in performance management.

Interact well with others and be a positive influence on employee morale.

Uphold the company’s non-disclosure and confidentiality policies and agreements.

Work evening, weekend and holiday work hours as required.