Branch Manager jobs in Pennsylvania

Bergey’s Inc. is a family-owned business that has been servicing our customers’ needs since . Currently our company has over locations and more than , team members.

Today our family of automobile, truck and tire companies stretch throughout Pennsylvania, Delaware, Maryland, & New Jersey.

We strive to provide an environment for our associates and customers that is welcoming, transparent, and forward thinking.

Our employees are our greatest asset. We promote and develop individual strengths, as well as grow our employees personally and professionally.

Together we can make a difference.

Benefits :

We offer a generous benefit package including :

• Vacation and PTO time
• Paid Holidays
• k with profit sharing
• Medical, Dental and Vision insurance.
• Employee Assistant Program
• FSA and HSA Plans
• Life Insurance
• Opportunities for Advancement
• Paid Training
• Employee Referral Program
• Employee Discount

Location : Bergey's Truck Center, Camp Hill PA

Summary :

Runs an efficient and profitable parts and service department through productive staffing, customer retention, cost controls, achievement of objectives and maintenance of all service records.

Essential Duties :

• Forecasts goals and objectives for the department and strives to meet them.
• Hires, trains, motivates, counsels, and monitors the performance of all service department staff.
• Prepares and administers an annual operating budget for the service department.
• Maintains reporting systems required by general management and the factory.
• Attends managers’ meetings.
• Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.
• Strives for harmony and teamwork within the department and with all other departments.
• Develops and implements a marketing plan which promotes new and repeat business.
• Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know etc.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Accounts for all documents; ensures that none are missing, and all are processed correctly.
• Holds weekly department meetings.
• Directs and schedules the activities of all department employees.
• Facilitates and / or conducts technical training and sends employees to appropriate training schools as needed.
• Monitors technicians' daily productivity reports and corresponding payroll records.
• Monitors and follows up on parts orders with the parts manager to ensure availability.
• Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Informs repair technicians of time allowances on each repair order.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Ensures that the work areas and customer waiting area are kept clean.
• Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Serves as liaison with factory representatives.
• Ensures the proper care, storage and inventory of special tools.
• Ensures that customers' service files are up-to-date and readily available for reference.
• Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
• Prepares pricing guides and maintenance menus for frequent labor operations.
• Handles customer complaints immediately and according to dealership's guidelines.
• Establishes and maintains -hour follow-up with all customers to confirm satisfaction with the service experience.
• Maintains safe work environment.
• Maintains a professional appearance.
• Other tasks as assigned.

Position Requirements :

• A minimum of years of Parts Management experience
• High School Diploma or equivalent
• Strong verbal and written communication skills
• Strong problem solving and analytical skills
• Proficient using Microsoft Office
• Excellent organization skills
• Ability to train and influence others
• Valid Driver's License
• Successful completion of pre-employment background checks and drug testing

Bergey’s is an Equal Opportunity Employer

Last updated : 2024-06-03