Bell Captain - Casino oversees the operations of the bell stand. Handles luggage for guests upon arrival or departure. Being a Bell Captain - Casino transports luggage between lobby and guest rooms. Stores luggage as needed. Additionally, Bell Captain - Casino may require a high school diploma or its equivalent. Typically reports to a supervisor or manager. The Bell Captain - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Bell Captain - Casino typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
We Put the World on Vacation
At Travel Leisure Co., our mission is simple : to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts.
Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe.
Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
How You’ll Shine :
The Bell Captain’s primary purpose is to oversee the daily operation of the bell staff and serve resort guests during their stay by making it easier and more enjoyable to arrive, check in and stay at the property.
Assist and ensure proper handling of guest luggage while maintaining a professional appearance and cordial attitude that includes guests and staff members.
This position will promote Resort Standards and effectively provide services personally or refer requests to the appropriate department manager as needed to exceed guest expectations.
How You'll Make an Impact :
Greet guests and offer luggage assistance as needed including check in, check out, and room moves. Promptly greet guests in a friendly and professional manner.
Deliver messages, luggage, packages, flowers, cribs, highchairs, shower chairs, newspapers, and ice or run errands as required to exceed guest expectations.
Answer questions pertaining to amenities, services, policies, attractions, dining, entertainment, directions etc. Coordinate transportation needs for owners and guests.
Keep main entrance, lobby and porte-cochere clean and free of trash or other debris. Maintain luggage carts to ensure they are in working order.
Track bell cart inventory. Maintain positive customer and associate relationships : Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction.
Train and develop Bell staff to ensure adherence of policies and procedures. Create and maintain Bell staff schedules.
What You’ll Bring :
Valid driver’s license.
Excellent communication skills.
Ability to give high priority to customer service.
Ability to solve problems with a minimum amount of guidance.
Ability to read, write and understand English.
Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff.
Ability to multi-task and work in a fast paced environment.
Must be people oriented and able to work independently or with others as needed.
Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard.
1 year of front desk / bell supervisory experience in a hospitality / hotel environment and / or- 1 year of customer service experience in service or retail environment.
How You'll Be Rewarded :
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us.
Travel Leisure Co. benefits include :
Where Memories Start with You
Hospitality is at the heart of all we do at Travel Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another.
We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience.
Join our global team and build a career where memories start with you.
Last updated : 2024-04-30