Associate Bursar jobs in Iowa

Job Summary:
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will provide exceptional customer service and ensure a positive experience from check-in to check-out. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.

Duties:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, services, and local attractions
- Handle guest complaints or concerns with patience and professionalism
- Process payments and maintain accurate records
- Assist with reservations and room assignments
- Maintain a clean and organized front desk area

Experience:
- Previous experience in guest services or customer-facing roles preferred
- Familiarity with phone systems and hotel software is a plus
- Bilingual or multilingual skills are highly desirable

Skills:
- Excellent customer service skills with a friendly and approachable attitude
- Strong communication skills, both verbal and written
- Ability to handle multiple tasks simultaneously while maintaining attention to detail
- Exceptional phone etiquette and professional demeanor
- Knowledge of hotel operations and guest relations
- Proficiency in computer systems, including Microsoft Office Suite

At our hotel, we value our employees' contributions and offer a supportive work environment. Benefits may include competitive pay, opportunities for career advancement, training programs, employee discounts, and more.

If you are passionate about providing exceptional guest experiences and have the skills required for this position, we encourage you to apply. We look forward to reviewing your application!

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Food provided
• Free parking
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Holidays

Work setting:

• In-person
• Resort

Ability to Relocate:

• Des Moines, IA 50314: Relocate before starting work (Required)

Work Location: In person