Appeal Resolution Supervisor supervises a team responsible for the processing of appeals. Assigns and prioritizes cases. Being an Appeal Resolution Supervisor responds to and resolves escalated issues. Coaches and trains team in the utilization of industry standards and best practices. Additionally, Appeal Resolution Supervisor requires a bachelor's degree. Typically reports to a manager. The Appeal Resolution Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Appeal Resolution Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Role : Resolution Support Agent
Location : Radcliffe
Reporting to : Team Leader
Who are we?
Part of the VPS Group, Nexus has become the go to provider for outsourced security solutions in the UK. We provide all forms of security from mobile patrols to static guarding using our highly skilled and accredited supply chain of Network Partners.
The Role :
The Resolution Support Agent is responsible for overseeing and resolving activities within the Link system, actively engaging with network partners to address any missed or overdue tasks in real time.
This role plays a crucial part in maintaining an efficient and up-to-date supply chain, ensuring seamless operations and delivering the services required in a timely manner in line with customer SLA’s.
What to Expect :
Who are we looking for :
Essential :
Desirable :
Mission :
We are fully committed to achieving our vision : To be a World Class Security Organisation and are focused on delivering the VPS Group Security Services mission :
Benefits :
Last updated : 2024-03-29