VP of Customer Success

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VP of Customer Success plans and oversees the customer success function to ensure customers effectively leverage the organization's products and services to achieve their business objectives. Provides technical oversight to develop and improve processes that facilitate smooth product adoption, long-term relationships, and customer satisfaction and retention. Being a VP of Customer Success monitors customer success metrics to evaluate performance, identify key accounts, and allocate resources to high-priority efforts. Researches and leads technology adoption and process improvements to enhance efficiencies and support growth. Additionally, VP of Customer Success requires a bachelor's degree. Typically reports to top management. The VP of Customer Success manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a VP of Customer Success typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function.