VP of Customer Service

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VP of Customer Service plans and directs all aspects of an organization's customer service policies, objectives, and initiatives. Responsible for the overall satisfaction of customers. Being a VP of Customer Service provides leadership to establish direction and initiatives for service operations. Ensures that service policies and practices align with overall organizational direction and objectives. Additionally, VP of Customer Service leads a high quality customer support organization and instills a strong service culture that demonstrates industry best practices. Utilize service metrics and analytics to refine and continuously improve service delivery. Requires a bachelor's degree. Typically reports to top management. The VP of Customer Service manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a VP of Customer Service typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function.