Service Writer

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Also referred to as: Customer Service Work Order Coordinator, Service Resource and Scheduling Specialist, Service Work Order Writer

Requirements and Responsibilities

Service Writer schedules repairs with customers and prepares schedule for shop and field service personnel. Oversees timely processing of work orders. Being a Service Writer requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Service Writer works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Service Writer typically requires 1-3 years of related experience.

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