Customer Success Associate III

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Customer Success Associate III acts as the customer's trusted advisor providing support, guidance, and technical expertise to leverage the organization's products or services to achieve their business objectives. Provides customer training and onboarding to facilitate smooth product adoption and build a strong customer relationship foundation. Being a Customer Success Associate III proactively identifies customer needs and challenges and utilizes extensive product knowledge and problem-solving skills to develop solutions and resolve concerns. Coordinates with internal teams to develop resources, solutions, and tools to improve customer experience, engagement, and outcomes. Additionally, Customer Success Associate III delivers feedback and advocates for solutions, product enhancements, and other actions to meet the needs of customers and ensure satisfaction and retention. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Success Associate III work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Customer Success Associate III typically requires 4-7 years of related experience.