Application Support Engineer Salary at Q2 Software Inc BETA

Job Description: Responsibilities: Manage a team of 25-30 technicians across locations. Manage the reporting of SLAs, Adherence of SLAs, and contract. Manage shift and shift planning including on-call roster. Manage Resource productivity. Enable the team with training and development. Ensure security compliance. Ensure sufficient inventory level is managed across locations. Ensure all service request and incidents are resolved before agreed service levels Plan and execute any move request or project work. Lead the team by providing technical and process assistance to below activities Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software. Perform Break Fix, Desk Side Support, IMACD's, Data Migration, Refreshes and health checks. Perform onsite updates, Configuration changes, or Software installations. Provide onsite technical assistance to end users by visiting their desk location Identifies potential issues that could adversely impact

The Global Desktop Support Team is responsible for delivering top-tier support for the firm’s desktop infrastructure. We provide both remote and in-person assistance to the trading floor, executives, and all business functions across our global offices. We are looking for a highly skilled Desktop Support Engineer to join our dynamic IT team in Austin. In this role, you will be instrumental in maintaining the seamless operation of our end-user computing infrastructure within a fast-paced and high-pressure hedge fund environment. Additionally, you will contribute to the successful execution of Brevan Howard’s end-user computing strategy, ensuring a robust and efficient IT landscape for the firm. Ownership of incidents and requests reported via ServiceNow. Prioritising and escalating issues where necessary and ensuring timely resolution with exemplary ticket management. Experience of market data applications (Bloomberg, Refinitiv as an example) Troubleshoot and resolve a wide range of tec

Infosys is seeking a Site Reliability Engineer/Application Support Engineer. This role requires close partnership and collaboration with other Infrastructure Engineers and Subject Matter Experts. Position – Site Reliability Engineer Location – Austin TX (100% Onsite) Required Skills: Candidate must be located within commuting distance of Austin, TX, or be willing to relocate to the area. This position may require travel in the US Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education At least 4 years of Information Technology experience. Experience in supporting a live Web Application, has ability to read/understand code, and has experience in building application alerts and monitoring. Perform troubleshooting/debugging, issue triaging and perform defect fixes and enhancements to appliances. Coordinate application maintenance activities like OS upgrade,

Infosys is seeking a Site Reliability Engineer/Application Support Engineer. This role requires close partnership and collaboration with other Infrastructure Engineers and Subject Matter Experts. Position – Site Reliability Engineer Location – Austin TX (100% Onsite) Required Skills: Candidate must be located within commuting distance of Austin, TX, or be willing to relocate to the area. This position may require travel in the US Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education At least 4 years of Information Technology experience. Experience in supporting a live Web Application, has ability to read/understand code, and has experience in building application alerts and monitoring. Perform troubleshooting/debugging, issue triaging and perform defect fixes and enhancements to appliances. Coordinate application maintenance activities like OS upgrade,

Position: Desktop Support Technician We’re seeking a detail-oriented Desktop Support Technician to join a dynamic IT team. In this role, you’ll provide both hands-on and remote technical support, ensuring end-users have reliable access to the tools and systems they need to succeed. You’ll handle everything from troubleshooting hardware and software issues to deploying new equipment and supporting daily IT operations. Key Responsibilities: Deliver timely support for hardware, software, and network issues via in-person and remote channels. Install, configure, and update desktop systems and applications, including Windows OS and common business software. Image, deploy, and maintain desktop and laptop computers, ensuring seamless setup and connectivity. Support video conferencing systems, printers, and other essential office equipment. Assist in documenting IT procedures and common troubleshooting steps. Provide user training on email, communication tools, and basic IT best practices. Mana

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Amazon, Dell Technologies, Merck, or The University of Texas System among many other leading organizations in the Austin area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U. S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelorʼs degree - You may be required to answer additional screening que

Prestigious hedge fund is seeking a Senior Desktop Support Engineer they provide both remote and in-person assistance to the trading floor, executives, and all business functions across our global offices. They are looking for a highly skilled Senior Desktop Support Engineer to join their dynamic IT team in Austin. In this role, you will be instrumental in maintaining the seamless operation of their end-user computing infrastructure within a fast-paced and high-pressure hedge fund environment. Additionally, you will contribute to the successful execution of their end-user computing strategy, ensuring a robust and efficient IT landscape for the firm. MAIN DUTIES/RESPONSIBILITIES OF THE ROLE: Ownership of incidents and requests reported via ServiceNow. Prioritizing and escalating issues where necessary and ensuring timely resolution with exemplary ticket management. Experience of market data applications (Bloomberg, Refinitiv as an example) Troubleshoot and resolve a wide range of techni

Software Application Support Engineer - Retail Engineering Austin,Texas,United States Software and Services At Apple, we dont just build products we revolutionize entire industries. Our innovation is driven by the diverse ideas and people that form the foundation of everything we do, from ground breaking technology to our environmental leadership. As part of our Retail Applications IT Support team, you will play a crucial role in detecting and resolving issues that impact our global retail environment. If youre passionate about solving complex business problems through technology and collaboration, this may be the perfect opportunity for you. **Description** In this role, you will collaborate closely with engineers from various technical backgrounds to resolve issues across Apples retail applications. As a hands-on, proactive problem solver, you will challenge the status quo, continuously learn, and strive for excellence in every aspect of your work. The ideal candidate will be skilled