Member Service Representative Salary at Primesource Credit Union BETA

How much does a Primesource Credit Union Member Service Representative make?

As of April 2025, the average annual salary for a Member Service Representative at Primesource Credit Union is $29,918, which translates to approximately $14 per hour. Salaries for Member Service Representative at Primesource Credit Union typically range from $27,829 to $32,783, reflecting the diverse roles within the company.

It's essential to understand that salaries can vary significantly based on factors such as geographic location, departmental budget, and individual qualifications. Key determinants include years of experience, specific skill sets, educational background, and relevant certifications. For a more tailored salary estimate, consider these variables when evaluating compensation for this role.

DISCLAIMER: The salary range presented here is an estimation that has been derived from our proprietary algorithm. It should be noted that this range does not originate from the company's factual payroll records or survey data.

PrimeSource Credit Union Overview

Website:
primesourcecu.org
Size:
<25 Employees
Revenue:
<$5M
Industry:
Financial Services

PrimeSource Credit Union (formerly Telco Credit Union) was first managed by the employees of Pacific Telephone Company in their basement. Once business picked up, a telephone employee took the business to his home. In March of 1935 the credit union was doing so well that the employees decided to become an "Incorporated State Chartered Credit Union." Originally, the field of membership included employees of telephone companies, their subsidiaries, affiliates, and continuing entities, as long as their place of employment was located within the state of Washington or Idaho. In 1996, Telco Credit Union became a community chartered credit union. This meant opening eligibility to anyone who lives, works or worships in the Spokane Community. In 2002, Telco expanded the field of membership to include everyone who lives, works and worships (or attended school in qualified school districts) within the state of Washington, thereby opening eligibility to all Washington residents for membership at PrimeSource Credit Union. In 2004, the construction of a new branch and Corporate Headquarters was started in North Spokane. In March, 2005, Telco officially changed its name to PrimeSource Credit Union. In June, 2005, the Corporate Headquarters/North Nevada Branch was opened to the public. This branch is located at 9707 N. Nevada Street, just behind the Northpointe Plaza, between Holland and Hawthorne. In June, 2015, PrimeSource Credit Union opened its third branch, in the Spokane Valley. This branch is located at 9208 E. Sprague Avenue, on the corner of Sprague and Dishman-Mica. PrimeSource Credit Union has grown significantly from our start in the basement of the telephone company in 1935. Just like you, we've changed with the times, yet we are proud to say that our personal service and responsiveness to our member's needs is the same as it was over 80 years ago.

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What Skills Does a person Need at Primesource Credit Union?

At Primesource Credit Union, specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

  1. Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  2. Products and Services: Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
  3. Cash handling: Process of receiving and giving money in a business. In retail, cash handling ranges from the point of sale to the behind-the-scenes money management during the day.
  4. Billing: Billing refers to the aspect of banking, whereby someone is charged accurately for what item they purchased.
  5. Call center: A call centre or call center is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone.

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Check more jobs information at Primesource Credit Union

Job Title Average Primesource Credit Union Salary Hourly Rate
2 Accounting Clerk $38,432 $18
3 Vice President, Operations $248,743 $120
4 Chief Executive Officer $653,696 $314
5 Manager, Accounting $95,542 $46
6 Member Solutions Specialist $29,918 $14
7 Collection Supervisor $59,609 $29

Hourly Pay at Primesource Credit Union

The average hourly pay at Primesource Credit Union for a Member Service Representative is $14 per hour. The location, department, and job description all have an impact on the typical compensation for Primesource Credit Union positions. The pay range and total remuneration for the job title are shown in the table below. Primesource Credit Union may pay a varying wage for a given position based on experience, talents, and education.
How accurate does $29,918 look to you?

FAQ about Salary and Jobs at Primesource Credit Union

1. How much does Primesource Credit Union pay per hour?
The average hourly pay is $14. The salary for each employee depends on several factors, including the level of experience, work performance, certifications and skills.
2. What is the highest salary at Primesource Credit Union?
According to the data, the highest approximate salary is about $32,783 per year. Salaries are usually determined by comparing other employees’ salaries in similar positions in the same region and industry.
3. What is the lowest pay at Primesource Credit Union?
According to the data, the lowest estimated salary is about $27,829 per year. Pay levels are mainly influenced by market forces, supply and demand, and social structures.
4. What steps can an employee take to increase their salary?
There are various ways to increase the wage. Level of education: An employee may receive a higher salary and get a promotion if they obtain advanced degrees. Experience in management: an employee with supervisory experience can increase the likelihood to earn more.