Potomac And Rappahannock Transportation Commission Customer Service Specialist Salary

Customer Service Specialist Salary at Potomac And Rappahannock Transportation Commission BETA

How much does a Potomac And Rappahannock Transportation Commission Customer Service Specialist make?

As of April 2025, the average annual salary for a Customer Service Specialist at Potomac And Rappahannock Transportation Commission is $41,670, which translates to approximately $20 per hour. Salaries for Customer Service Specialist at Potomac And Rappahannock Transportation Commission typically range from $37,937 to $45,919, reflecting the diverse roles within the company.

It's essential to understand that salaries can vary significantly based on factors such as geographic location, departmental budget, and individual qualifications. Key determinants include years of experience, specific skill sets, educational background, and relevant certifications. For a more tailored salary estimate, consider these variables when evaluating compensation for this role.

DISCLAIMER: The salary range presented here is an estimation that has been derived from our proprietary algorithm. It should be noted that this range does not originate from the company's factual payroll records or survey data.

Potomac and Rappahannock Transportation Commission Overview

Website:
prtctransit.org
Size:
25 - 50 Employees
Revenue:
<$5M
Industry:
Transportation

The Potomac and Rappahannock Transportation Commission (PRTC) is a multi-jurisdictional agency representing Prince William, Stafford and Spotsylvania Counties and the Cities of Manassas, Manassas Park and Fredericksburg. Located in Virginia about 25 miles southwest of Washington, D.C., PRTC provides commuter bus service along the busy I-95 and I-66 corridors to points north (OmniRide & Metro Direct) , and local bus services in Prince William County and the cities of Manassas and Manassas Park (OmniLink & Cross County Connector) . PRTC also offers OmniMatch , a free ridesharing service. Operated by PRTC in partnership with the Northern Virginia Transportation Commission (NVTC), the Virginia Railway Express (VRE) provides commuter rail service along the Manassas and Fredericksburg lines, connecting to transit providers at stations in Virginia and the District of Columbia. Click here for a historical perspective of VRE . Virginia law authorizes the creation of transportation districts to facilitate regional transportation solutions to problems that transcend individual localities borders. With that aim, PRTC was established in 1986 to help create and oversee the Virginia Railway Express (VRE) commuter rail service and also to assume responsibility for bus service implementation upon request by its member governments. PRTCs service area is diverse and dynamic, with about 15 percent of its residents residing in their home for one year or less according to a 2015 estimate from the U.S. Census Bureau. The agencys goal is to provide safe, reliable and flexible transportation options while helping to reduce area congestion and pollution in one of the region's fastest growing areas. In FY 2016, PRTC had more than 160 buses in its active fleet carrying more than 2.8 million passengers, and another 1.3 million people rode in PRTC-affiliated carpools and vanpools. Looking toward the future, PRTC has a Transit Development Plan that is produced every six years and is updated annually to reflect short-term goals, as well as ...

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What Skills Does a person Need at Potomac And Rappahannock Transportation Commission?

At Potomac And Rappahannock Transportation Commission, specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

  1. Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  2. Call center: A call centre or call center is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone.
  3. Problem Solving: Analyzing and identifying the root cause of problems and applying critical thinking skills to solve problems.
  4. CSR: Corporate social responsibility (CSR) is a business model that helps a company be socially accountable to itself, its stakeholders, and the public.
  5. Commitment: An agreement or pledge to do something in the future a commitment to improve conditions at the prison especially : an engagement to assume a financial obligation at a future date.

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Check more jobs information at Potomac And Rappahannock Transportation Commission

Job Title Average Potomac And Rappahannock Transportation Commission Salary Hourly Rate
2 Director, Marketing $179,609 $86
3 Director, Program Administration $143,594 $69
4 Director, Safety & Security $150,356 $72
5 Motor Coach Operator $42,796 $21
6 Personnel Administrator $37,449 $18
7 Technical Support Specialist $82,408 $40
8 Director, Human Resources $174,247 $84
9 Dispatcher $47,986 $23
10 Treasurer $224,573 $108
11 Chief Development Officer $182,346 $88
12 Commissioner $61,259 $29
13 Field Specialist $98,301 $47

Hourly Pay at Potomac And Rappahannock Transportation Commission

The average hourly pay at Potomac And Rappahannock Transportation Commission for a Customer Service Specialist is $20 per hour. The location, department, and job description all have an impact on the typical compensation for Potomac And Rappahannock Transportation Commission positions. The pay range and total remuneration for the job title are shown in the table below. Potomac And Rappahannock Transportation Commission may pay a varying wage for a given position based on experience, talents, and education.
How accurate does $41,670 look to you?

FAQ about Salary and Jobs at Potomac And Rappahannock Transportation Commission

1. How much does Potomac And Rappahannock Transportation Commission pay per hour?
The average hourly pay is $20. The salary for each employee depends on several factors, including the level of experience, work performance, certifications and skills.
2. What is the highest salary at Potomac And Rappahannock Transportation Commission?
According to the data, the highest approximate salary is about $45,919 per year. Salaries are usually determined by comparing other employees’ salaries in similar positions in the same region and industry.
3. What is the lowest pay at Potomac And Rappahannock Transportation Commission?
According to the data, the lowest estimated salary is about $37,937 per year. Pay levels are mainly influenced by market forces, supply and demand, and social structures.
4. What steps can an employee take to increase their salary?
There are various ways to increase the wage. Level of education: An employee may receive a higher salary and get a promotion if they obtain advanced degrees. Experience in management: an employee with supervisory experience can increase the likelihood to earn more.