Support Manager, Legal Salary at Montlick & Associates Pc BETA

Garden City Equity is a people-first holding company that invests in exceptional founder and family-owned businesses. We partner with owners who truly care about the legacy of their businesses, and provide them with a fast, fair, and straightforward acquisition process. We utilize little to no debt, hold for the long term, and actively engage our family of mission-aligned shareholders to help grow our businesses. About the Role: As Portfolio Support Manager, you will partner with the CEO, COO and leadership team to oversee the day-to-day operations of Garden City’s portfolio companies, ensuring efficient processes that align with the company’s strategic objectives, financial goals and values. *This role is based in Atlanta, GA. Responsibilities: Leadership Drive a performance-oriented culture that encourages accountability, continuous improvement, and operational excellence Collaborate with the CEO, COO and executive leadership at portfolio companies to identify opportunities, develop

We are currently seeking an organized, friendly, and professional Administrative Assistant/Customer Service Representative to join our team. This dual role is ideal for someone who thrives in both administrative support and customer-facing interactions. Key Responsibilities : Administrative Support : Manage and maintain executives’ or teams’ schedules, appointments, and meetings. Handle correspondence, emails, and phone calls in a professional and timely manner. Prepare reports, presentations, and other documents as needed. Organize and maintain office files, records, and databases. Assist with basic bookkeeping and invoicing as necessary. Coordinate office supplies and ensure the office is well-organized and equipped. Customer Service : Respond promptly to customer inquiries via phone, email, and chat. Provide excellent service, ensuring customer satisfaction and addressing concerns or complaints in a professional manner. Process orders, returns, and exchanges. Maintain customer recor

Technical Support Manager We’re looking for a hands-on leader to oversee a team delivering top-tier technical support to our internal staff. This is an opportunity to drive efficiency, implement best practices, and ensure seamless IT operations in a dynamic environment. RESPONSIBILITIES: Lead and manage a team providing IT support services. Recruit, train, and mentor IT support staff, including technicians and help desk associates. Develop schedules and allocate resources to maintain service coverage. Oversee and prioritize technical issues to ensure prompt resolution and SLA compliance. Serve as the escalation point for high-priority or complex issues. Maintain accurate tracking and resolution of support tickets. Monitor system health, minimizing downtime for hardware, software, and networks. Collaborate with other IT teams on system upgrades, patches, and configurations. Identify process improvement opportunities using data analysis and automation tools. Ensure ongoing training for t

Join and support our esteemed client in the global transportation industry. Through innovative tech and communication solutions, they're instrumental in maintaining the efficient operation of air travel networks ABOUT THE ROLE & TEAM In this role, you will support our client's commercial teams in achieving their business targets while ensuring long-term customer satisfaction through consistent quality service. Additionally, you'll contribute to maintaining financial health through analysis, reporting, and cost optimization strategies. WHAT YOU WILL DO Bid Support Develop standard support solutions (support model, SLA, etc.) for our client to ensure service consistency and customer satisfaction. Engage with clients for non-standard operational needs to understand requirements and provide custom proposals in collaboration with Service Support Architects. Accurately identify and document risks and assumptions related to the support solution provided. Collaborate with cross-functional team

Operational Bid Support Manager 1 year contract (Potential for extension or conversion) Hybrid Schedule in Atlanta - In office 3x days per week Job Description The role supports commercial teams in achieving business objectives while ensuring long-term customer satisfaction through consistent quality of service. Additionally, the role maintains financial health by conducting analysis, reporting, and implementing cost optimization initiatives. Responsibilities Drive the proposal of standard support solutions (support model, SLA, etc.) to ensure consistent and long-term quality of service and customer satisfaction. Engage with clients for non-standard operational requirements to understand needs and provide tailored proposals in collaboration with Service Support Architects. Clearly identify and document risks and assumptions related to the identified support solution. Collaborate with cross-functional teams to develop accurate cost estimates and define contract schedules, including SLAs

Technical Support Manager This is an exciting opportunity to lead a team providing technical support to our internal team. RESPONSIBILITIES: Lead a team to provide technical support services to our internal team. You will spend approximately 65% of your time on management, 15% process escalations, 10% tech escalations, and 10% user “training” Hire and manage the IT support team, including technicians, specialists, and help desk associates. Mentor and train your team. Define technical specifications that support the business needs for end user computing (e.g., power laptops, standard laptops, desktops, docking stations, etc.) as well as standard conference room equipment. Develop schedules and allocate resources to ensure coverage and service delivery. Oversee and prioritize resolving technical issues and service requests, ensuring service-level agreements (SLAs) are met. Act as an escalation point for complex or high-priority technical issues. Ensure that all support tickets are tracke

What You'll Do: This position is responsible for being the face of the IT department by leading an engaged service-oriented team which supports LGE's technical and project initiatives. The Technical Support Manager will lead the Support team both strategically and operationally while modeling servant leadership to their team and to the business. This role must maintain a technical depth that allows them to coach and lead effectively while making sound decisions to guide and oversee IT Support related projects, requests, and tasks successfully. A passion for delivering service excellence excites you and is key to success in this role. Essential Functions: Leadership Understand that we are a service-based department, and that we must serve well Lead the Support team both strategically and operationally. Stay up to date on the financial tech industry. Identify areas of opportunity and implement improvements in support Establish efficient processes and methods of organizing and managing th

**Job Requisition ID #** 24WD81085 **Position Overview?** ? We are looking for?someone?to join our world-renowned Customer Support Team. With offices all over the globe, we consist of amazing support?specialists?who?not only provide?front-line service to our users, but also work across multiple internal organizations in order to better provide a holistic customer experience. Our Customer Support Team is motivated, and recognized for their willingness to problem solve with positivity. We are a global team, and our focus is to help customers with their daily questions across all products and ensure they have a great customer experience. You will be reporting to a Customer Support Manager, the "Customer Support Associate" will support our customers through their daily operations with passion, and a craving for feedback. Plus, you will become a knowledgeable asset in construction software looking to transform a multi-trillion industry! This is a hybrid role with split time between remote a