Technical Support Specialist Salary at Liberty Home Guard Llc BETA

SUMMARY Provides phone support on instruments, reagents and application for our customers. Troubleshoots with customers in order to resolve issues by phone, and dispatch FSE/TSS as applicable. Utilize resources and tools to expedite problem resolution. Records all required documentation while remaining compliant to all applicable SOPs. Drives customer satisfaction through professional and timely issue resolution. RESPONSIBILITIES Provides Technical telephone troubleshooting to customers concerning instrumentation reagents and applications. Analyzes, diagnose and provides troubleshooting support to our customers. Provides customer retraining by phone concerning instrument operation, application, troubleshooting and maintenance. Develop our Digital Product knowledge and understanding in order to aid/support our Digital Product Sales and Marketing initiatives and strategies through interactions with customers during support activity Provides remote support to all our Digital Products, inc

Description The Senior Technical Support Representative is a pivotal member of the Data & Info Tech organizations and will operate as the main point of contact for our internal Client Facing teams. They are responsible for resolving or elevating internal business systems and process tickets, as well as being a point of contact in the site, assisting and coaching their team members. The Senior Technical Support Representative will work cross-functionally with Business Operations, Billing, Finance, as well as R&D to coordinate and drive the resolution of both technical and procedural issues. In addition, you will be continuously improving processes to minimize repeating issues. Please note that this role is on a hybrid model in our NYC location. About The Role Act as a primary point of contact to client facing teams, resolve/escalate tickets. Coach and support team members. Initiate and lead projects/initiatives driving process improvements. Resolve/elevate all internal system-related is

Since our founding in 1919, The New School (TNS) has redrawn and redefined the boundaries of intellectual and creative thought as a preeminent academic center. Our rigorous, multidimensional approach to education dissolves walls between disciplines and helps nurture progressive minds. At our university, students have the academic freedom to shape their unique, individual paths for a complex and rapidly changing world. Our colleges include Parsons School of Design, Eugene Lang College of Liberal Arts, the College of Performing Arts, The New School for Social Research, the Schools of Public Engagement, and Parsons Paris. We are looking for a technical support professional with a wide breadth of experience and a drive to learn new technology, to join our team as a Technical Support Specialist. Reporting to the Academic Technology Manager of Collaborative Technologies, the Technical Support Specialist will provide level 3 technical support, maintenance and repair of our wide variety of AV

Immediate need for a talented Client Service Associate. This is a 06+months contract opportunity with long-term potential and is located in New York, NY(Hybrid). Please review the job description below and contact me ASAP if you are interested. Job ID:25-66693 Pay Range: $27 - $30/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Facilitating interactions with new and existing clients. Liaising with clients and supporting their account related queries. Building relationships and operations where needed. Ensuring adherence to internal policies and external legal/regulatory frameworks. Key Requirements and Technology Experience: Key Skills:Client/Customer Support Liaising with client Investment Banking Background Our client is a leading Banking Industry, and we are currently interviewing to fill this and other similar contract positions. If you are inter

Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences and meaningfully connect with customers anywhere in the digital world. Our AI and machine learning technology powers the knowledge behind every customer engagement, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a 'Best Place to Work' globally by industry leaders such as Built In, Fortune, and Great Place To Work®! At Yext, the Technical Support Team is a group of technically savvy, social people who enjoy helping customers and solving complex problems. Core responsibilities include assisting our Clients on the Yext platform, troubleshooting escalated technical issues in real-time and providing best practices. As a Technical Support Specialist, you will

The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy, collaborative, accountable, respectful, and innovative. They are responsible for resolving the most critical and complex issues with the Cornerstone product. The Specialist will utilize their knowledge, expertise, and exceptional soft skills to understand the customer and interpret their needs to ensure they are achieving maximum value from Cornerstone. **In this role you will** + Respond to customer cases in line with service level objectives. + Identify and resolve issues and proactively perform mitigation assessments to prevent issues from recurring. + Approach each case with a goal of ensuring Cornerstone products are performing at an optimal level by addressing any underlying or additional problems uncovered during each customer engagement. + Research and replicate difficult configuration, compatibi

The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy, collaborative, accountable, respectful, and innovative. They are responsible for resolving the most critical and complex issues with the Cornerstone product. The Specialist will utilize their knowledge, expertise, and exceptional soft skills to understand the customer and interpret their needs to ensure they are achieving maximum value from Cornerstone. **In this role you will** + Respond to customer cases in line with service level objectives. + Identify and resolve issues and proactively perform mitigation assessments to prevent issues from recurring. + Approach each case with a goal of ensuring Cornerstone products are performing at an optimal level by addressing any underlying or additional problems uncovered during each customer engagement. + Research and replicate difficult configuration, compatibi

Bloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community. And, to ensure the best experience for our 20,000+ employees across 176 offices globally, we provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration, no matter where they are. The Bloomberg Financial Solutions department of 5,000+ employees is at the forefront of ensuring success for our customers and employees alike. Our team comprises several key pillars: sales, service, operations, culture and brand. As a department, we are united by a common goal: We create meaningful relationships with clients by understanding their needs and delivering exceptional end-