Guest Service Agent Salary at Hhm Hospitality BETA

How much does a Hhm Hospitality Guest Service Agent make?

As of April 2025, the average annual salary for a Guest Service Agent at Hhm Hospitality is $37,905, which translates to approximately $18 per hour. Salaries for Guest Service Agent at Hhm Hospitality typically range from $34,332 to $44,411, reflecting the diverse roles within the company.

It's essential to understand that salaries can vary significantly based on factors such as geographic location, departmental budget, and individual qualifications. Key determinants include years of experience, specific skill sets, educational background, and relevant certifications. For a more tailored salary estimate, consider these variables when evaluating compensation for this role.

DISCLAIMER: The salary range presented here is an estimation that has been derived from our proprietary algorithm. It should be noted that this range does not originate from the company's factual payroll records or survey data.

HHM Hospitality Overview

Website:
hhmhospitality.com
Size:
15,000 - 50,000 Employees
Revenue:
$3B - $5B
Industry:
Hospitality & Leisure

HHM, formerly known as Hersha Hospitality Management, operates 115 hotels across the United States. Headquartered in Philadelphia, Pennsylvania.

See similar companies related to Hhm Hospitality

What Skills Does a person Need at Hhm Hospitality?

At Hhm Hospitality, specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

  1. Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  2. Guest Service: Guest services is a division of the hospitality industry. The goal of guest services is to provide customers with an enjoyable experience, primarily in the hotel and spa industry, sports facilities, and event venues.
  3. Front office: The front office represents the customer-facing division of a firm. For example, customer service, sales, and industry experts who provide advisory services are considered part of a firm's front office operations.
  4. Housekeeping: Housekeeping department is keeping the venue clean and sanitary as part of customer service. Cleaners vacuum rugs and furniture in hallways, rooms and public areas. They collect trash and empty wastebaskets, change the sheets and make the beds.
  5. Credit Card: A credit card is a type of credit facility, provided by banks that allow customers to borrow funds within a pre-approved credit limit.

Related Jobs

Hampton Inn - Philadelphia
Philadelphia , PA

Overview: Opportunity: Night Auditor Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties. Your Growth Path Front Office Supervisor/Accounts Payable or Receivable Clerk Front Office Manager Your Focus Perform bookkeeping activities, such as balancing accounts and conducting nightly audits. Keep records of room availability and guests' accounts, manually or using computers. Prepare and distribute daily reports. Audit and reconcile cashiers. Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. Input and update financial information into the BRAINS network. Check guests in/out and perform Guest Service Agents tasks. Respond to guest inquiries and resolve complaints. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Follow sustainability guidelines and practices related to HHMs EarthView prog


Sponsored
4/25/2025 12:00:00 AM
Rittenhouse Hotel
Philadelphia , PA

Overview: Opportunity: Host Greet and escort guests to restaurant tables in accordance with established guest service and sustainability standards. Your Growth Path Food Server or Guest Service Agent Restaurant Supervisor or Front Office Supervisor Your Focus Meet and greet guests as they arrive, offer choice of seating, escort to the dining table and present menu. Read, maintain and make daily entries in the log book to coordinate communication between shifts and management. Maintain proper set-up of the dining room. Assist as needed or requested with service. Receive records and make any necessary arrangements for reservations and special functions in the restaurant. Follow sustainability guidelines and practices related to HHMs EarthView program. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Perform other duties as requested by management. Your Background and Skill High school diploma or equivalent . Previous customer service experie


Sponsored
4/25/2025 12:00:00 AM
Homewood Suites - University City
Philadelphia , PA

Overview: Opportunity: House Person Clean and maintain public hotel areas according to established brand/ hotel guest service and sustainability standards. Your Growth Path Housekeeping Supervisor/Guest Service Agent Executive Housekeeper or Front Office Manager Your Focus Greet and acknowledge guests in a courteous and friendly manner. Inspect assigned areas and perform cleaning tasks accordingly. Collect trash from the service landings and dispose of in outside trash dumpsters. Vacuum and dust guest corridors. Pick up bed and other linen from hotel floors and transport to the laundry collection site. Deliver clean linen to assigned sections. Report maintenance issues. Maintain cleanliness and organization of guest areas. Respond to guest inquiries and assistance. Work as a room attendant when staffing shortages occur or during peak periods. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Follow sustainability guidelines an


Sponsored
4/24/2025 12:00:00 AM
Comcast
Philadelphia , PA

The Wells Fargo Center is one of the worlds busiest arenas, home of the Philadelphia Flyers, Philadelphia 76ers, Villanova University basketball, Philadelphia Wings, family shows and concerts. Since opening in 1996, the arena is the centerpiece of sports and entertainment in the greater Philadelphia region as well as prominently featured in the national spotlight. The 21,000-seat arena is a showcase arena for the companys industry-leading qualities as an operator and an innovator in the live event experience. **Job Summary** Our motto is to Together We Transform Events Into Experiences which is what this roles priority will be. The Guest Experience Manager will be primarily focused on enhancing the game day experience for both guests and Team Members. They will work on department projects and assignments, as well as assist, coordinate and work with Security & Services management in order to reach departmental goals and objectives. With hundreds of events yearly we need this candidate t


Sponsored
4/24/2025 12:00:00 AM
Hampton Inn - Philadelphia
Philadelphia , PA

Overview: Opportunity: Comp Food Attendant Prepare and maintain complimentary food and beverage service and dining areas for hotel guests while greeting and assisting guests in a friendly manner consistent with brand and/or hotel and sustainability standards. Potential Career Path Restaurant Server or Guest Service Agent Restaurant Supervisor or Front Desk Manager Essential Functions Meet and greet guests as they arrive, offer choice of seating, and escort guests to their seats. Carry food, dishes, trays, or silverware from pantry to serving counters. Set up attractive food displays and maintain cleanliness to ensure food safety. Maintain proper set-up of dining room and wipe tables or seats with dampened cloths. Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning. Clean up spilled food or drink or broken dishes and remove trash. Maintain adequate supplies of items such as clean glassware, dishes, or trays. Fill beverage and ice dispensers. Stock


Sponsored
4/22/2025 12:00:00 AM
Cracker Barrel
Ridley Park , PA

WHY CRACKER BARREL What is it like to work at Cracker Barrel? It feels like ... Care beyond the table - At Cracker Barrel, we serve up care for you, so you can serve up care for our guests. It's an extension of our hospitality and the foundation of everything we do. Opportunities to fill your cup - As a member of our team, you'll have hands-on opportunities to learn and grow in different roles. A warm welcome - For more than 50 years, we have committed to "serving up" a sense of warmth and hospitality to thousands of employees across the country. Serving up the care - and career - you crave. WHAT YOU'LL DO As a Guest Service and Sales (GSS) expert, you'll welcome our guests into the store with a smile and take care of them as they visit our host stand, retail shop, and cash stand. You'll be the first and last face our guests see, so you must have a "Pleasing People" attitude. From the host stand to the cash register and everything in between, you'll "serve up" hospitality while caring


Sponsored
4/22/2025 12:00:00 AM
European Wax Center
Plymouth Meeting , PA

Job Description Job Description The Ultimate Wax Experience is expanding in Plymouth Meeting! We are seeking Beauty Advisors who have a "whatever it takes" attitude, enjoy SALES, and have a successful track record. We are looking for candidates who are friendly, well spoken, detailed oriented, self motivated, problem solvers, and conscientious, who will thrive in a fast-paced, self led work environment. Here's what we're looking for: - Ability to work 28-40 hours per week. - A positive, friendly, upbeat and personable demeanor - A professional appearance and demeanor at all times - Ability to work in a fun, fast-paced environment - Sales experience is recommended Benefits: - Discounts on all waxing services and retail products - A fun, well-managed, successful work environment - Hourly wage plus commission and bonuses Part-time or full-time? This role is perfect for those looking for full or part-time opportunities. We are open 7 days a week and offer day, night, and weekend shifts. Lo


Sponsored
4/22/2025 12:00:00 AM
Westin Philadelphia
Philadelphia , PA

Overview: Opportunity: Valet Parker Greet guests upon arrival and departure and park and retrieve guests vehicles in accordance with established guest service and sustainability standards. Potential Career Path Guest Service Agent Bell Captain Guest Service Manager Essential Job Functions Park guest vehicles and retrieve valet-parked guest vehicles in a timely and courteous manner; use claim tickets to ensure appropriate delivery of vehicles. Grasp, lift and/or carry or otherwise move packages, luggage or boxes up to 75 lbs. from cars, buses and vans, placing packages and luggage onto baggage carts or in a secure area for retrieval by bell staff. Read luggage tags and provide claim tickets to ensure appropriate delivery. Follow sustainability guidelines and practices related to HHMs EarthView program. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Perform other duties as requested by management. Position Requirements High school diploma


Sponsored
4/21/2025 12:00:00 AM

Check more jobs information at Hhm Hospitality

Job Title Average Hhm Hospitality Salary Hourly Rate
2 Rooms Division Manager $76,238 $37
3 Supervisor, Front Desk $37,905 $18
4 Supervisor, Operations $84,433 $41
5 Task Force Manager $141,888 $68
6 Account Payables Specialist $60,579 $29
7 Area Director of Revenue Management $154,965 $75
8 Area Sales Manager $128,366 $62
9 Director of Rooms $68,010 $33
10 Director, Operations $233,719 $112
11 Director, Sales & Marketing $229,078 $110
12 General Manager $180,521 $87
13 Guest Services Specialist $44,666 $21

Hourly Pay at Hhm Hospitality

The average hourly pay at Hhm Hospitality for a Guest Service Agent is $18 per hour. The location, department, and job description all have an impact on the typical compensation for Hhm Hospitality positions. The pay range and total remuneration for the job title are shown in the table below. Hhm Hospitality may pay a varying wage for a given position based on experience, talents, and education.
How accurate does $37,905 look to you?

FAQ about Salary and Jobs at Hhm Hospitality

1. How much does Hhm Hospitality pay per hour?
The average hourly pay is $18. The salary for each employee depends on several factors, including the level of experience, work performance, certifications and skills.
2. What is the highest salary at Hhm Hospitality?
According to the data, the highest approximate salary is about $44,411 per year. Salaries are usually determined by comparing other employees’ salaries in similar positions in the same region and industry.
3. What is the lowest pay at Hhm Hospitality?
According to the data, the lowest estimated salary is about $34,332 per year. Pay levels are mainly influenced by market forces, supply and demand, and social structures.
4. What steps can an employee take to increase their salary?
There are various ways to increase the wage. Level of education: An employee may receive a higher salary and get a promotion if they obtain advanced degrees. Experience in management: an employee with supervisory experience can increase the likelihood to earn more.