Position In Customer Service Salary at Factory Connection Inc BETA

How much does a Factory Connection Inc Position In Customer Service make?

As of March 2025, the average annual salary for a Position In Customer Service at Factory Connection Inc is $35,971, which translates to approximately $17 per hour. Salaries for Position In Customer Service at Factory Connection Inc typically range from $32,764 to $39,601, reflecting the diverse roles within the company.

It's essential to understand that salaries can vary significantly based on factors such as geographic location, departmental budget, and individual qualifications. Key determinants include years of experience, specific skill sets, educational background, and relevant certifications. For a more tailored salary estimate, consider these variables when evaluating compensation for this role.

DISCLAIMER: The salary range presented here is an estimation that has been derived from our proprietary algorithm. It should be noted that this range does not originate from the company's factual payroll records or survey data.

Factory Connection Inc Overview

Website:
factoryconnection.com
Size:
<25 Employees
Revenue:
$5M - $10M
Industry:
MFG Durable

Factory Connection was founded by Mike McAandrews in 1988. Mike was a race mechanic and suspension technician for Kawasaki in the 80's. During his tenure at Kawasaki, he won several championships with Jeff Ward and also spun wrenches for Ron Lechien. The relationship with Kawasaki and KYB is where the name originated from. The original Factory Connection logo was drawn freehand in pencil by David Bailey on a napkin! In 1989, Mike was running Factory Connection in Rutland, Vermont and committed to being Bob Hannah's mechanic at Suzuki for his last year of racing. Bob used a Factory Connection shock that year and many of his teammates used suspension built by Mike and Factory Connection at several races that year. In 1992, Mike was asked to lead the R&D Department at Rock Shox by his longtime friends Steve Simons and Paul Turner. This was a difficult decision as Mountain Bike suspension was just taking off and Factory Connection was showing potential. Mike did realize Rutland, Vermont was a challenging location if Factory Connection was to grow. Mike was friends with Rick Zielfelder (Ziggy) and was even responsible for getting him hired by Dave Arnold and Roger DeCoster at Honda. While at Honda, Ziggy had the opportunity to work with HRA and Showa on pre-production testing of new CR models. Ziggy would work with Mike at Factory Connection during the busy times of the year. After much debate, Mike approached Ziggy regarding purchasing Factory Connection. The idea was for Mike to stay involved with development of settings and be available when needed. It was also suggested that New Hampshire would actually be a better location as it was closer to the New England motocross scene. The agreement was made and ownership transferred on November 16th, 1992. It was at that point, Factory Connection was relocated to Rochester, NH. Once in Rochester, Ziggy needed to share some of the work load. He turned to a person who had taught him a lot about racing many years earlier and was a trusted friend. Tim Street was the first ...

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What Skills Does a person Need at Factory Connection Inc?

At Factory Connection Inc, specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

  1. Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  2. Call center: A call centre or call center is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone.
  3. Problem Solving: Analyzing and identifying the root cause of problems and applying critical thinking skills to solve problems.
  4. CSR: Corporate social responsibility (CSR) is a business model that helps a company be socially accountable to itself, its stakeholders, and the public.
  5. Commitment: An agreement or pledge to do something in the future a commitment to improve conditions at the prison especially : an engagement to assume a financial obligation at a future date.

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Check more jobs information at Factory Connection Inc

Job Title Average Factory Connection Inc Salary Hourly Rate
2 Position In Sales $25,864 $12
3 President $697,869 $336
4 Manager, Office & Sales $109,713 $53
5 Sales $51,572 $25
6 Manager, Parts $72,568 $35
7 Manager, Transportation $87,082 $42
8 Vice President, Operations $265,552 $128
9 Sales Representative $84,397 $41
10 Technician $71,683 $34

Hourly Pay at Factory Connection Inc

The average hourly pay at Factory Connection Inc for a Position In Customer Service is $17 per hour. The location, department, and job description all have an impact on the typical compensation for Factory Connection Inc positions. The pay range and total remuneration for the job title are shown in the table below. Factory Connection Inc may pay a varying wage for a given position based on experience, talents, and education.
How accurate does $35,971 look to you?

FAQ about Salary and Jobs at Factory Connection Inc

1. How much does Factory Connection Inc pay per hour?
The average hourly pay is $17. The salary for each employee depends on several factors, including the level of experience, work performance, certifications and skills.
2. What is the highest salary at Factory Connection Inc?
According to the data, the highest approximate salary is about $39,601 per year. Salaries are usually determined by comparing other employees’ salaries in similar positions in the same region and industry.
3. What is the lowest pay at Factory Connection Inc?
According to the data, the lowest estimated salary is about $32,764 per year. Pay levels are mainly influenced by market forces, supply and demand, and social structures.
4. What steps can an employee take to increase their salary?
There are various ways to increase the wage. Level of education: An employee may receive a higher salary and get a promotion if they obtain advanced degrees. Experience in management: an employee with supervisory experience can increase the likelihood to earn more.