Technical Support Engineer Salary at Data Interchange BETA

How much does a Data Interchange Technical Support Engineer make?

As of January 2025, the average annual salary for a Technical Support Engineer at Data Interchange is $76,365, which translates to approximately $37 per hour. Salaries for Technical Support Engineer at Data Interchange typically range from $70,146 to $83,922, reflecting the diverse roles within the company.

It's essential to understand that salaries can vary significantly based on factors such as geographic location, departmental budget, and individual qualifications. Key determinants include years of experience, specific skill sets, educational background, and relevant certifications. For a more tailored salary estimate, consider these variables when evaluating compensation for this role.

DISCLAIMER: The salary range presented here is an estimation that has been derived from our proprietary algorithm. It should be noted that this range does not originate from the company's factual payroll records or survey data.

Data Interchange Overview

Website:
datainterchange.com
Size:
50 - 100 Employees
Revenue:
$10M - $50M
Industry:
Software & Networking

Data Interchange is a leading international provider of EDI and eBusiness solutions. For more than 25 years, Data Interchange has helped thousands of satisfied customers. Data Interchange operates a global B2B network, Dinet, that enables trading partners all over the world to do business electronically. Data Interchange provides software and services for supply chain management, order processing, business integration, data synchronization and electronic funds transfers. Data Interchange provides EDI and eBusiness solutions targeted at all business sectors, including automotive, retail, government, finance and chemical. The international interests of Data Interchange are handled by over thirty distributors located in Europe, South Africa, the Americas and the Far East.

See similar companies related to Data Interchange

What Skills Does a person Need at Data Interchange?

At Data Interchange, specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

  1. Technical Support: Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
  2. Troubleshooting: Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again. Troubleshooting is needed to identify the symptoms. Determining the most likely cause is a process of elimination—eliminating potential causes of a problem. Finally, troubleshooting requires confirmation that the solution restores the product or process to its working state. In general, troubleshooting is the identification or diagnosis of "trouble" in the management flow of a system caused by a failure of some kind. The problem is initially described as symptoms of malfunction, and troubleshooting is the process of determining and remedying the causes of these symptoms. A system can be described in terms of its expected, desired or intended behavior (usually, for artificial systems, its purpose). Events or inputs to the system are expected to generate specific results or outputs. (For example, selecting the "print" option from various computer applications is intended to result in a hardcopy emerging from some specific device). Any unexpected or undesirable behavior is a symptom. Troubleshooting is the process of isolating the specific cause or causes of the symptom. Frequently the symptom is a failure of the product or process to produce any results. (Nothing was printed, for example). Corrective action can then be taken to prevent further failures of a similar kind.
  3. Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  4. Problem Solving: Analyzing and identifying the root cause of problems and applying critical thinking skills to solve problems.
  5. Analysis: Analysis is the process of considering something carefully or using statistical methods in order to understand it or explain it.

Related Jobs

EdgeTech
West Wareham , MA

Job Description Job Description EdgeTech is a leading manufacturer of underwater technology solutions. The company is known worldwide for its high-quality products which include side scan sonars, sub-bottom profilers, bathymetry systems, AUV and ROV-based sonar systems, combined and customized solutions. In addition to the full line of underwater survey products, EdgeTech provides reliable USBL systems, transponder beacons, deep sea acoustic releases, shallow water and long-life acoustic releases, MRUs and customized underwater acoustic command and control systems. To learn more about EdgeTech, please go to our website at www.edgetech.com. EdgeTech offers excellent benefits such as health insurance, dental insurance, 401k with match. The ideal candidate will be someone who possesses excellent communication skills (both written and verbal), is technically proficient with strong problem-solving skills, detail oriented, well organized, and proactive. Technical Support Engineer - Key respo


Sponsored
1/20/2025 12:00:00 AM
Nova Ltd.
Fremont , CA

We are seeking a highly motivated and skilled Technical Support Engineer to join our team. The successful candidate will play a crucial role in supporting the development and deployment of our new metrology tool. This position involves working closely with our hardware group to build test stands, develop and document calibration and alignment procedures, and provide technical support to manufacturing and service engineers. Pay Range: $100,000- $140,000 Annually (DOE) *Not an IT Role* Why Nova: Certified Best Places to Work from "Great Places to Work" in 2022, 2023 & 2024 (Rated by our employees) Top 30 in our industry category Doubled in revenue from 2020 to 2022 Customer focus: We value building strong relationships. You'll be the face of Nova, working closely with customers to understand their needs. Continuous learning: We're passionate about growth. You'll gain in-depth knowledge of cutting-edge metrology tools, participate in industry trainings, and receive ongoing mentorship from


Sponsored
1/19/2025 12:00:00 AM
XILO
Carlsbad , CA

Technical Support Engineer (TSE) at XILO XILO, a fast-growing Vertical AI company recently backed by a Series A financing round, is on the lookout for talented and detail-oriented Technical Support Engineer (TSEs) to join our team. About XILO Founded in 2019 by two best friends, Jon and Eli, XILO set out to revolutionize the insurance industry by solving its biggest challenges. Eli, a brokerage owner, brought invaluable industry expertise, while Jon, an experienced software engineer, saw an opportunity to innovate using technology. Initially launched as a vertical SaaS solution addressing core quoting challenges, XILO has since evolved into a trailblazing Vertical AI company leveraging the latest AI technology to transform the industry. By layering cutting-edge AI solutions onto its SaaS platform, XILO is driving innovation far beyond its original vision. Having recently closed our Series A funding round, XILO is growing rapidly and seeking talented individuals who want to do career-de


Sponsored
1/19/2025 12:00:00 AM
PC LAN Services
Milwaukee , WI

Job Description Job Description We are seeking a Technical Support Engineer to join our team! You will design and develop solutions to complex application problems or network concerns. Responsibilities: Oversee the installation of operating systems, network systems, software, and hardware Monitor system operations to detect potential problems Implement network systems to support communication between all departments Provide technical direction and guidance to team members Provide technical assistances directly to clients. Navigate Office 365 for new user creation or resolving email issues Travel to client locations to troubleshoot hardware / software / networking issues. "Own" the client - from the beginning of a project all the way through to completion (Project Management). Proactively evaluate client's systems to ensure compliance, and performance requirements are met. Must be able to accurately document problems and resolutions in our PSA / CRM tracking system. Excellent communicat


Sponsored
1/18/2025 12:00:00 AM
Skai
Fremont , CA

Ready to take your career to the next level? Skai’s platform includes a suite of data-driven products for market intelligence, omnichannel media activation, testing and measurement, enabling product developers, consumer and market insights teams, brand managers and marketers to make predictions, plan strategies and benefit from connected omnichannel launches. Skai is looking for the best and brightest to join our rapidly growing team. That's where you come in! Our work environment is very fast-paced and entrepreneurial, and we always do whatever it takes to make our customers successful! The Support Engineer is an exciting position in the highest Tier of our global multi timezone Application Technical Support team. Daily tasks involve analytical work on complex tickets which requires query and (sometimes) script writing skills together with customer facing aspects to facilitate solutions for complex platform issues as well as customize and maintain the production environments. We are l


Sponsored
1/17/2025 12:00:00 AM
Johnson Controls
Hoejbjerg , DK

Er du en proaktiv maskinmester eller har anden relevant teknisk baggrund, der ønsker at arbejde med produktsupport og garantihåndtering inden for industriel køling? Kan du se dig selv i en global organisation, der arbejder mod en mere sikker og bæredygtig verden? Så læs mere om, hvad Johnson Controls kan tilbyde dig! Hvad skal du arbejde med? I rollen, bliver du en del af vores produkttekniske supportafdeling i Holme sammen med fire andre teammedlemmer, der er specialiserede i at håndtere produktsupport og garantisager for vores kunder. Globalt er Johnson Controls førende på markedet inden for design, produktion, salg og service af industrikøleanlæg og varmepumper til industrielle anvendelser samt marine- og offshore-applikationer. Derfor vil du oftest møde interne kunder fra vores internationale Johnson Controls-organisation eller vores indirekte salgsorganisation. Du vil indgå i en supportrolle, hvor du vil samarbejde med andre interessenter såsom R&D, fabrikken, teknikere og kunder,


Sponsored
1/16/2025 12:00:00 AM
Johnson Controls
Capelle aan den Ijssel , ZH

Our employees are the most important part of our business. Thank you for your interest in applying to new opportunities with us. Back-office contributors support the entire order to cash process and are the liaison between co-workers (internal and subcontractors) and managers regularly. The back-office contributor is optimally coordinating the information provision between customers, operations, and suppliers. Key responsibilities - Ensure proper distribution of all Service-related tasks to the key stakeholders. - Contribute to an accurate schedule of service and delivery task (such work orders…) - Create the necessary documents for proper execution of service and delivery. - Maintain the Service applications with critical data of customers, its locations. - Maintain install bases of customers in the ERP. - Support and update all logistic data (such as POD, ETA notifications) related to service and projects. - Review and consolidate executed operational tasks. - Review and prepare exec


Sponsored
1/16/2025 12:00:00 AM
Commscope
Brno , Other

Ruckus Networks builds and delivers purpose-driven networks that perform in the demanding environments of the industries we serve. Together with our network of trusted go-to-market partners, we empower our customers to deliver exceptional experiences to the guests, students, residents, citizens and employees who count on them. Our Venue and Campus segment focuses on enabling wireless and wired connectivity across complex and varied networks. We offer dedicated engineering and Customer Service and Support (CSS) resources to our customers across a spectrum of verticals including - hospitality, education, smart cities, government, venues, service providers, and more! CSS is a globally distributed team functioning with a unified operations model. We are excited to be modernising our business with a clear focus on the Customer Experience. We’re now hiring a Staff Technical Support Engineer in our Technical Customer Experience Centre (TAC) to act as the key contact and escalation point for o


Sponsored
12/17/2024 12:00:00 AM

Check more jobs information at Data Interchange

Job Title Average Data Interchange Salary Hourly Rate
2 Alliances Manager $125,122 $60
3 Director, Operations $169,811 $82
4 HR Administrator $53,789 $26
5 Key Account Manager $93,704 $45
6 Managing Director $749,146 $360
7 Marketing Executive $251,338 $121
8 Project Coordinator $55,858 $27
9 Regional Sales Director $112,468 $54
10 Services Professional & Consultant $114,099 $55
11 UX & UI Designer $85,453 $41
12 Computer Specialist $59,125 $28

Hourly Pay at Data Interchange

The average hourly pay at Data Interchange for a Technical Support Engineer is $37 per hour. The location, department, and job description all have an impact on the typical compensation for Data Interchange positions. The pay range and total remuneration for the job title are shown in the table below. Data Interchange may pay a varying wage for a given position based on experience, talents, and education.
How accurate does $76,365 look to you?

FAQ about Salary and Jobs at Data Interchange

1. How much does Data Interchange pay per hour?
The average hourly pay is $37. The salary for each employee depends on several factors, including the level of experience, work performance, certifications and skills.
2. What is the highest salary at Data Interchange?
According to the data, the highest approximate salary is about $83,922 per year. Salaries are usually determined by comparing other employees’ salaries in similar positions in the same region and industry.
3. What is the lowest pay at Data Interchange?
According to the data, the lowest estimated salary is about $70,146 per year. Pay levels are mainly influenced by market forces, supply and demand, and social structures.
4. What steps can an employee take to increase their salary?
There are various ways to increase the wage. Level of education: An employee may receive a higher salary and get a promotion if they obtain advanced degrees. Experience in management: an employee with supervisory experience can increase the likelihood to earn more.