Customer Service Representative II Salary at Birmingham Water Works BETA

How much does a Birmingham Water Works Customer Service Representative II make?

As of April 2025, the average annual salary for a Customer Service Representative II at Birmingham Water Works is $43,825, which translates to approximately $21 per hour. Salaries for Customer Service Representative II at Birmingham Water Works typically range from $39,865 to $48,336, reflecting the diverse roles within the company.

It's essential to understand that salaries can vary significantly based on factors such as geographic location, departmental budget, and individual qualifications. Key determinants include years of experience, specific skill sets, educational background, and relevant certifications. For a more tailored salary estimate, consider these variables when evaluating compensation for this role.

DISCLAIMER: The salary range presented here is an estimation that has been derived from our proprietary algorithm. It should be noted that this range does not originate from the company's factual payroll records or survey data.

Birmingham Water Works Overview

Website:
bwwb.org
Size:
500 - 1,000 Employees
Revenue:
$200M - $500M
Industry:
Energy & Utilities

Founded in 1951, the Birmingham Water Works Board (BWWB) serves 600,000 people in Jefferson, Shelby, Blount, St. Clair, and Walker counties. The BWWB operates four filtration plants, a certified testing laboratory, and has more than 4,000 miles of pipe in its distribution network; it ranked among the top five water systems in the United States.

See similar companies related to Birmingham Water Works

What Skills Does a person Need at Birmingham Water Works?

At Birmingham Water Works, specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

  1. Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  2. Call center: A call centre or call center is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone.
  3. Problem Solving: Analyzing and identifying the root cause of problems and applying critical thinking skills to solve problems.
  4. CSR: Corporate social responsibility (CSR) is a business model that helps a company be socially accountable to itself, its stakeholders, and the public.
  5. Commitment: An agreement or pledge to do something in the future a commitment to improve conditions at the prison especially : an engagement to assume a financial obligation at a future date.

Related Jobs

Circle K
Graysville , AL

Circle K - 1008 S Main St [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment for safety, cleanliness, and proper working order...Hiring Immediately >>


Sponsored
4/25/2025 12:00:00 AM
Circle K
Pelham , AL

Circle K - 3000 Pelham Parkway [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment for safety, cleanliness, and proper working order...Hiring Immediately >>


Sponsored
4/25/2025 12:00:00 AM
Iron City Premier Realty
Birmingham , AL

**Job Title:** Customer Service Representative **Job Type:** Full-time **Location:** Birmingham, Alabama **Salary:** $25 to $26 per hour **Job Overview:** Iron City Premier Realty is seeking a Customer Service Representative to join our dynamic team in Birmingham, Alabama. As a Customer Service Representative, you will be responsible for providing exceptional service to our clients and assisting them with their real estate needs. If you are passionate about helping others and thrive in a fast-paced environment, we want to hear from you.**Responsibilities:** - Respond to customer inquiries via phone, email, and in-person- Assist clients with scheduling appointments and property showings- Maintain a high level of customer satisfaction through effective communication and problem-solving- Collaborate with our team of Realtors to ensure a seamless customer experience- Keep accurate records of customer interactions and transactions**Requirements:** - High school diploma or equivalent- Previo


Sponsored
4/24/2025 12:00:00 AM
Control Components
Pelham , AL

Job Description Job Description Job Description We are a Wholesale Distributor looking for an energetic addition to our customer service team. This is an entry level position with the opportunity for advancement. Responsibilities Prepare quotations from email and telephone inquiries Follow-up on quotations to maximize conversion rate Maintain contact with existing key and target accounts Qualifications 2-4 years’ experience as a successful Customer Service Representative Good oral, written and interpersonal skills The ability to learn a wide variety of products Good organization skills and able manage multiple tasks Proficient in Microsoft Word, Excel and CRM software Company Description Electrical Controls Wholesaler Company Description Electrical Controls Wholesaler


Sponsored
4/24/2025 12:00:00 AM
Adams Corp
Birmingham , AL

Job Description Job Description Adams is looking for a hard working, fast moving, top notch customer service rockstar for our growing Alabama team at our office in Bessemer, AL. This positions main responsibility is to provide best in-class service to our customers and facilitate communication between customers and our internal team. Our business system / ERP is P21 - previous experience with this platform would put the candidate at the top end of the salary range for this position. KEY ACCOUNTABILITIES (What problem does this role solve for the company?) Deliver timely and accurate responses to customer inquiries Facilitate seamless communication between customers and internal teams to resolve issues and maintain great customer experience Support internal teams with order-building, tracking updates, and expedited requests to maintain great customer experience REGULAR EXECUTION (How do they solve this problem?) Coordinate with the warehouse team to facilitate fast turnaround on urgent


Sponsored
4/22/2025 12:00:00 AM
Standard Heating Cooling and Plumbing
Birmingham , AL

Standard Heating, Cooling, & Plumbing is seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support through phone, email, and chat. We offer amazing benefits including medical, dental, vision, life insurance, a 401(k) with company matching, 6 paid holidays, paid vacation, and great training. Join our team of dedicated professionals today! Requirements The ideal candidate is a strong communicator with excellent problem-solving skills, a positive attitude, and a commitment to delivering a great customer experience. Prior experience in customer service is preferred, but we are willing to train motivated individuals eager to grow with us. Some responsibilities include: •Addressing customer inquiries •Resolving issues efficiently •Scheduling appointments •Maintaining accurate records of interactions.


Sponsored
4/22/2025 12:00:00 AM
Champion Cleaners
Birmingham , AL

Full-Time Customer Service Representative - Champion Cleaners Vestavia Hills, AL Job duties: Act as customer service representative, who maintains a positive attitude and communicates with the management team. Must have a positive team spirit. Duties include; processing of garments into dry cleaning software system. Must be able to work in an efficient manner to meet high volume and time constraints while maintaining a safe work environment. We have high standards for our employees because we provide the BEST quality in dry cleaning, laundry and customer service in the industry. Be a dynamic part of our team today! Talks with customers, primarily face to face. Receives incoming orders. Complete transaction for outgoing orders Records information into the computer for customer service. Follows all correct procedures and guidelines. Properly inventories and sorts items. Immediately inform management of shortages or customer complaints. Assumes responsibility for all components of the job


Sponsored
4/22/2025 12:00:00 AM
David's Bridal, LLC.
Bessemer , AL

BEST. JOB. EVER! Minimal weekday hours required (join for weekends only!) Generous Team Member discount $400 bonus for every referral hired with NO LIMIT* Competitive hourly pay rates & team bonus Get Paid Early! *Additional terms and conditions apply. At David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style-or the career that is a perfect fit. Join a company that dominates the products in their category - 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail! We make dreams happen-apply today! The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a consistent Five-Star Customer Service Experience. The CSR reports to the Store Manager, in partnership with the Operations Supervisor


Sponsored
4/22/2025 12:00:00 AM

Check more jobs information at Birmingham Water Works

Job Title Average Birmingham Water Works Salary Hourly Rate
2 Accounts Payable Clerk II $49,953 $24
3 Administrative Assistant $53,648 $26
4 Administrative Assistant I $46,279 $22
5 Board Administrator $99,929 $48
6 Customer Service Representative I $38,697 $19
7 Customer Service Representative III $51,102 $25
8 Customer Service Specialist III $51,102 $25
9 Customer Support Service $38,697 $19
10 Dump Truck Driver $49,002 $24
11 Field Service Representative $53,812 $26
12 Field Service Tech $48,910 $24

Hourly Pay at Birmingham Water Works

The average hourly pay at Birmingham Water Works for a Customer Service Representative II is $21 per hour. The location, department, and job description all have an impact on the typical compensation for Birmingham Water Works positions. The pay range and total remuneration for the job title are shown in the table below. Birmingham Water Works may pay a varying wage for a given position based on experience, talents, and education.
How accurate does $43,825 look to you?

FAQ about Salary and Jobs at Birmingham Water Works

1. How much does Birmingham Water Works pay per hour?
The average hourly pay is $21. The salary for each employee depends on several factors, including the level of experience, work performance, certifications and skills.
2. What is the highest salary at Birmingham Water Works?
According to the data, the highest approximate salary is about $48,336 per year. Salaries are usually determined by comparing other employees’ salaries in similar positions in the same region and industry.
3. What is the lowest pay at Birmingham Water Works?
According to the data, the lowest estimated salary is about $39,865 per year. Pay levels are mainly influenced by market forces, supply and demand, and social structures.
4. What steps can an employee take to increase their salary?
There are various ways to increase the wage. Level of education: An employee may receive a higher salary and get a promotion if they obtain advanced degrees. Experience in management: an employee with supervisory experience can increase the likelihood to earn more.