Guest Relations Salary at Ali'i Beach Rentals BETA

Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the compan

Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgates portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industrys most experienced hot

Pay rate: $31.22/hour The Hilton Waikiki Beach Hotel is currently looking for a full-time Sales/Catering Coordinator. This person will be responsible for providing administrative support to the Sales and Catering Team. Responsible for servicing existing clients with aloha as assigned by the Sales Team. Responsible for providing excellent guest service to all Hotel Guests and potential guests. OUR BENEFITS Hilton Team Member Travel Discount Health Insurance Dental Insurance Paid Health Benefit Waiver Option 401(k) Company-paid Group Life Insurance Paid Vacation, Sick Leave, Holidays Shoes for Crews discount Job Description Meet or exceed pre-determined booking goals for covers and revenue; meet or exceed budgeted costs and revenue on a monthly average with the liberty to negotiate as needed on individual functions within established guidelines yet maintaining the overall revenue goals. Responsible for prompt handling (within the business day) of inquiry calls and monitoring the efficien

Job Description Job Description We are seeking a **Resolutions Manager** to join our team. This role is crucial in ensuring the smooth operation of our short-term rental properties by handling guest inquiries, managing disputes, and ensuring that every guest has a positive experience. As a Resolutions Manager, you will act as the frontline for conflict resolution, troubleshooting, and support, both for our guests and property owners. - **Key Responsibilities:** - **Guest Communication & Support:** Promptly respond to guest inquiries, concerns, and complaints through phone, email, and platform messaging systems. - **Conflict Resolution:** Resolve guest issues related to check-ins, property conditions, and any other discrepancies in a timely and professional manner. - **Policy Compliance:** Stay up to date with the policies of short-term rental platforms such as Airbnb, Vrbo, and Booking.com. Ensure that all resolutions and property management practices align with platform standards and

Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgates portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industrys most experienced hot

Job Description POSITION SUMMARY Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company s

Pay Range: $22.72/hour (Relief non-overnight) - $23.22/hour (overnight) Hilton Waikiki Beach is looking for a Full-time Overnight Security Officer. Our security officer is responsible safety and well-being of our guests, employees and hotel property by conducting foot patrols, responding to suspicious activities, security problems and safety hazards with care and aloha. The Security Officer is also a first responder to emergencies, illnesses, injuries, disturbances, unusual incidents, etc. Completes incident and daily activity reports. Assists other departments as needed to provided excellent customer service to hotel guests. Performs all other duties as assigned by the Front Office Manager. ESSENTIAL FUNCTIONS & RESPONSIBILITIES Conduct foot patrols using a data collector throughout Hotel property to observe, respond to and report any suspicious activities, security problems, and safety hazards. Prepare computer generated incident reports and computer generated daily shift reports tha

Overview: Job Summary Guest Relations Agent and Driver will provide transportation to guests utilizing company vehicles. It is also a primary duty to In addition, this position shall offer in-person, face-to-face personalized including reservations, guest check in and briefing, retail and activity sales and support the base operation. This role will focus on providing extraordinary service to our guests at every touch point with Blue Hawaiian, including pick-up and drop-off, check-in, briefings, flight following and limited ramp operations. The Guest Relations Agent and Driver will help grow base revenue with service sales enhancements to ensure a memorable vacation experience for the guest. This role will ensure compliance with Blue Hawaiians Operational Specifications, Human Resources requirements and Safety Management System. Essential Functions and Responsibilities include the following: Drive all company vehicles in accordance with all traffic laws to ensure safe transportation fo