What are the responsibilities and job description for the Counter Sales Professional position at TROPIC SUPPLY INC?
Job Details
Description
Do you love building relationships with your trade customers and providing excellent customer service?
Tropic Supply is the place for you! We are the largest independent, family-owned HVAC and refrigeration wholesale distributor in Florida, and here, people matter. We are looking to add a team member to our Counter Sales group.
Our Counter Sales Team is that friendly face, knowledgeable about products, answering our customers' questions, and ready to pull their orders to get them on their way to help their customers. We're excited to help each one of our customers with energetic and talented people like you!
Job Duties are as follows but not limited to:
- Developing and maintaining customer relationships and providing exceptional customer service to all internal and external customers
- Assisting customers by taking orders, pulling items, and billing them accordingly
- Handling customer warranty claims and credit returns
- Assisting customers in loading products/materials into their vehicles when necessary
- Accurately entering sales orders into our Sales Order Entry System
- Stocking merchandise, facing shelves, organizing products
- Assisting in inventory counts
Qualifications
Requirements:
- Must have computer skills proficiency and have the ability to learn our parts management software
- Must possess good communication skills and the ability to interact professionally with a wide variety of customers over the telephone and in person
- Must be able to lift and handle items weighing up to 75 pounds on a routine basis.
- Must be able to attend to details accurately and handle multiple tasks simultaneously.
- Must be able to work with a minimum amount of supervision under stressful conditions.
Our Benefits
- 100% Company Paid Employee Medical and Life Insurance
- Voluntary Dental and Visions Plans
- Voluntary Short-Term and Long-Term Disability
- 401(k) Plan with Company Match
- Plus, Other Benefits and Discount Programs
Core Values
All Tropic Supply team members are expected and required to demonstrate behavior and actions consistent with the Company's core values at all times, including but not limited to the following:
- Trust: Be consistently providing resourceful and reliable solutions
- Relationships: We manage relationships, not transactions
- Own It: Each of us is accountable the whole way through - We don't pass the buck -
- Positive Attitude: We believe happy people ensure a positive experience
- Integrity: We believe in doing the right thing, especially when no one is watching
- Considerate: We treat people with respect and humility
