What are the responsibilities and job description for the Call Center Representative position at StyleSignPlan?
Job Title: Call Center Representative
Overview:
We are seeking a skilled and enthusiastic Call Center Representative to join our team. As the first point of contact for our customers, you will play a crucial role in delivering exceptional customer service and resolving inquiries efficiently. The ideal candidate should possess excellent communication skills, be adept at multitasking, and demonstrate a passion for helping others.
Responsibilities:
- Handle inbound and outbound calls in a timely and professional manner.
- Provide accurate information and assistance to customers regarding products, services, and inquiries.
- Resolve customer complaints and concerns with empathy and patience, aiming for first-call resolution whenever possible.
- Identify and escalate priority issues to the appropriate department or supervisor for further assistance.
- Follow company guidelines and procedures to ensure compliance with regulations and maintain confidentiality of customer information.
- Participate in ongoing training and development programs to enhance product knowledge and customer service skills.
- Meet or exceed performance targets, including call quality, productivity, and customer satisfaction metrics.
Requirements:
- High school diploma or equivalent; college degree preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in basic computer applications and data entry.
- Flexibility to work various shifts, including evenings, weekends, and holidays
Salary : $19 - $26
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